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I have texts that are attached below that show that I reached out on multiple occasions about my pump not coming to pressure) She also said that she didn't want the brand new system and she felt forced (told it was the only option to get things working again) to get the system. This system is amazing! That is 10 business days, not four weeks. Initially when I called our system was under warranty, back in June of this year. Crystal Clear Special Utility Districts mission is to serve as a provider of clean, reliable potable water to itscustomers at the lowest possible cost while ensuring that it meets both the customers current and future water needs. Our water softener systems effectively reduce the unfavorable effects of hard water by addressing the problem at its source. International Association of Better Business Bureaus. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. To All Customers of Crystal Clear SUD;As you each know, Central Texas has had very little rain in recent months and things are extremely dry. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Or a total new unit free from problems. I contacted Crystal Clear to inform them of the situation. Our service charge is $90, we discounted the service charge to $50. Have a Question? By installing a water softener, water filtration system, or drinking water purifier, we can provide you and your family with a comprehensive solution for all your home water treatment needs. Again, the one year of monthly maintenance is included in the purchase price. |, Current Drought Stage & Watering Restrictions, State Revolving Fund Project Public Awareness Notification, THE PURPOSE AND TRIGGERS FOR A BOIL WATER NOTICE, CCSUD Zorn Standpipe Bid Information Link to CivCast. We tried resolving this when she called and per recorded phone calls gave her all the options she could ask for but this comes from where she thinks it's only the issue was the check valve and that is so far from the facts. Since they have refused to even speak to me, I am forced to seek legal council about reparations regarding this matter. The tech called me back from my house & my well collapsed. The customer went through financing which is a third party company, not affiliated with Crystal Clear Water. He chose to go through them for financing as he didn't have the money to pay for it at the time. On September 9, 2021 I receive a phone call from Dave C. claiming that I had an outstanding 90 day due balance. Even if you dont own or rent one of our Water Softener systems, you can still take advantage of our salt delivery service. Customers cannot decide to have it every other month, etc., for any reason whatsoever. Then our staff will work side-by-side with you to explore ways that you can fix your water. Since then, we are paying a monthly charge to lease this carbon filter tank. Well guide you through the process. Get the convenience of water delivery, Once they signed up to use Time payment, they make payments directly to us. he came to purchase those chemicals in our office on 2/7/20. All recipients of the CWSRF equivalency and DWSRF financial assistance are required to post notification as part of project public awareness.

ComplaintsComplaints for Crystal Clear Water Purification, Inc.Water Purification EquipmentView Business profile. I reminded him that the 1st year was prepaid. water bottles delivered as often as you desire for free. Just a few days later my pressure switch just happens to go out. However, maintenance became an issue right away. I am attaching the invoice as well as the Time payment documents. They charged me $280 diagnostic I get that I am from HVAC & AUTO DEALERSHIP background, I agreed to pay it thinking surely there would be some follow up & action taken. I am still waiting for that call. I did not, and would not cancel prepaid servicing that can affect my water quality. Time Payment 877-868-3800. This website uses cookies to improve your experience while you navigate through the website. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. You may have noticed, in and around your area, that CCSUD has projects on-going in our Certificate of Convenience and Necessity (CCN). The tech told me Melissa would call me Tues as Monday was Memorial day. When I called them about it they said "you are no longer under warranty therefor we cannot accommodate you. QUALITY WATER DELIVERY IN WAYNE & HOLMES COUNTY, OH. Richmond, VA 23231. They have chosen to ignore me and leave me with a broken system.

They had came out to fix the problem and it still is coming around. Safety concerns for Staff and Customers will continue to be CCSUDs top priority. The customer did not pay for the year of monthly free service and cancelled before the remainder of their free service was performed. We made the repairs of the check valve, and new pump ran fine again (not again, finally). 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Our Water Filling Club is especially for you. The customer gave the approval for repairs and replacement of both the pump and the system. For more than 35 years, we have provided local homeowners with top-of-the-line water treatment systems from RainSoft, a worldwide leader in the industry. Lost your password?

Our water feels soft now and no more hard water stains.. Please note our night drop, online, and IVR features will continue to be accessible 24/7. I knew something wasn't right. Please contact the CCSUD office 830-372-1031 asap or return the portion of your billing statement that has the update form included with the current and correct information for contacts. The Tech simply needed to replace the power supply. We had purchase their unit on August 21 2019 for 3400,00 We had nothing but problems from then on. A few day's later I noticed the water felt slimy, and smelled bad. Just by removing calcium and magnesium elements from the water, we can soften your hair and skin, help appliances live longer, and save your money on household cleaners. Customer Reviews are not used in the calculation of BBB Rating, of those, 4 complaints were closed in last 12 months. The warranty is for 5 years. In conclusion we can not refund a service that was not paid for by the customer. Current and correct contact information is required by CCSUD for many reasons. So I am left with few alternatives. If she had reached out to us I would have gladly helped her out. We understand your system as well as your specific family or business needs. After the tech arrived at the property they found that not only was the well pump bad, but the functionality for the system was non-operational and causing hard and discoloration of the water entering the home (the water was not hard as there was no testing done and water was not consistently discolored until they messed with it). Crystal Clear Water misdiagnosed a pump issue, which resulted in a $5k+ loss on my behalf and management's refusal to correct the error. This company does not seem to care and is reckless about maintaining the system properly the 1st year. BBB Business Profiles are subject to change at any time. We use the reverse osmosis process to reduce Instead of trying to resolve the problem, and fix their mistake. I went with them. If you look at other customers concerns in reviews on different sites, this seems to be a pattern. As a matter of policy, BBB does not endorse any product, service or business. Again we tried reaching out several times after we received this complaint. Contact Us to Get In Touch, RCUV Ultraviolet Water Disinfection System. Crystal Clear is a bottled purified water brand of Solerex Water Technologies Inc. established in the Philippines in 1990. Once we realize4d the mistake we refunded the difference back to the customer, resulting in the $50 fee only charged. Keep the These cookies will be stored in your browser only with your consent. Upon inspection I noticed that someone had removed the cap and didn't put it back on properly. On June 3, 2021, Lyndsey and Brad W. arrived and changed the filter. After work was completed, the customer called back a month later stating the new pump was having an issue 1 month later but has been fine for the month (if you see my Google review, I reached out to you on MULTIPLE occasions about the pump as well as a multitude of other issues, some that still persist currently). We also offer water conditioners and drinking water systems that can improve the quality of your tap water in a number of ways. Not only will you taste the difference in your food and iran advanced saturday government aircraft russia central The system was installed 6/25/16. Swimming pools should be at least 25% covered by evaporation shields when not in use.4. Crystal Clear Water had installed their unit in August of 2019. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Anything that uses hard water takes a beating. Get a Free Water Analysis! I will attached the invoice and warranty.

It a/appears his issue is with them. The system didn't work correctly because their Tech didn't reset it. If that was the case the new pump would not of ran for a month (that is correct, the pump did not consistently come to pressure with the new system). I believe there was also a phone call that I made to attempt to fix it. I was told because I was no longer under warranty, there was nothing they could do. The aquifer levels are declining and Crystal Clear Special Utility District (CCSUD) has been notified by the Edwards Aquifer Authority (EAA) that it is a must to immediately reduce its pumpage from the aquifer by at least 35% or face fines or other sanctions.While CCSUD produces water from a number of sources, the EAA water is a major supply source. Office Phone: 830-372-1031 Business Fax: 830-372-0067 Again we tried reaching out several (one time, one message that was received yesterday on 9/8/21. The original reason we were called out to the property was for the well pump running all night And that's an indication of the pump not building pressure therefore the pump motor is bad. He refused. I offered on a recorded phone call that we would give her her old system back she did not like that response and said never mind just cancel my service cancel my monthly and literally four weeks later we got a BBB review (you called on 8/20 review was left on 9/3. We want a total repair done before we go to lawyer. Learn More As you each know, Central Texas has had very little rain in recent months and things are extremely dry. I was stunned that he did not want to understand that I was extremely concerned about the system breaking down and my water quality. Get top-quality purified drinking water, that is more purified than bottled grocery store water at a fraction of the price. The months went on, my calls were not returned and no maintenance appointments were scheduled. One of which is that CCSUD Staff distributes alerts via a notification system. It began expanding as a water refilling station franchise in 1997 and grew to be the second most extensive water refilling station network in the Philippines. These cookies do not store any personal information. The equipment is NOT under warranty. On one of our recorded lines we explain to customer we would refund the $250 because she felt it was unfair so we offered to refund the 250 , She also mentioned that she doesn't think the pump (if I recall, I said the treatment system, not the pump) went bad, That it was the check valve the whole time. The system was installed on 4/22/2021. I finally called them Weds.she was not in yet, I left a message. This not only improves the taste of your tap water but also changes the way it interacts with surfaces and substances within your home. CCSUD has posted in accordance with this policy. A Whole House Reverse Osmosis (RO) system removes up to 99.8% of the chemicals and bad stuff in your water. So I did some research and turns out hydrogen peroxide accomplishes the same thing. This website uses cookies to improve your experience. Hydrogen Sulfide (Sulfer) gas (H2S) can occur in wells anywhere and gives the water a characteristic rotten egg taste or odor. drinks, your body will thank you. CCSUD cannot meet the required EAA pumpage reductions without an overall reduction in our customers consumption system-wide. In an effort to create more community awareness, this alert is intended to provide for an easier method to access the information and bring it to the attention of our customers. I hope that moving forward there was no irreparable harm done to my system due to this negligence. If that was the case the new pump would not of ran for a month. What I got was a carbon filter with a supplemental additive 5 gallon attachment. So now I fill the supplement container with water and hydrogen peroxide twice a week. No call. This is a dishonest company. Promised to pull permit & call me-NOT A WORD since. San Marcos, TX 78666 After the tech arrived at the property they found that not only was the well pump bad, but the functionality for the system was non-operational and causing hard and discoloration of the water entering the home. Watering ornamental vegetation or lawns is not considered good cause.Thank you for your cooperation!Management. The aquifer levels are declining and Crystal Clear Special Utility District (CCSUD) has been notified by the Edwards Aquifer Authority (EAA) that it is a must to immediately reduce its pumpage from the aquifer by at least 35% or face fines or other sanctions.While CCSUD produces water from a number of sources, the EAA water is a major supply source. At that time Lyndsey stated that it was an oversight, apologized and said they would be performing the regular monthly maintenance moving forward. As for the pressure switch, our technician didnt do anything to the pressure switch. Second, nothing is free. The Tech over charged me $200+. Mr. C. charges for services and/or equipment that he does not perform and/or deliver. Our water had a sulfur smell to it and my hair became really dry. MYTH: Bottled water costs 1,000 times more than tap water. The water has a heavy sulfer smell. That means youll be able to enjoy softer hair and clothes, and will be able to say goodbye to soap scum, spotty dishes, and scale buildup forever! This system was installed in 12/19/2019. The RainSoft AirMaster Ultra uses ultraviolet light technology and an ozone lamp to eliminate a wide range of common airborne contaminants. CCSUD gives notice of a change in drought stages or ends water rationing.The following restrictions apply during Stage 3 rationing:1. Your privacy is important to us. ****, My well ran dry due to drought, they came out quickly, Lindsey on the phone was great. Drinking more When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Rent a water cooler for your home to keep your family and guests hydrated. Whether residential or commercial, we have the tools, training, and technology to tackle any issues our customers have. Have Access to some of the highest quality Crystal Clear drinking water in Southwest Florida. That was an issue in 2020, we are talking about 2021. 2370 FM 1979 When covid hit, they were unavailable for the additive. Unfortunately during covid we were short staffed and were unable to get out on a monthly basis but we did the bimonthly service until it was cancelled by customer. But opting out of some of these cookies may have an effect on your browsing experience. Landscape watering permitted on no more than one designated day each week, except that water applied by buckets, handheld or soaker hoses or drip-irrigation systems is permitted to maintain shrubs, trees and ornamental plants, but not grass or turf on any day before 10 a.m. and after 8 p.m.ADDRESSES ENDING WITH:ODD NUMBERS ON TUESDAY ONLYEVEN NUMBERS ON THURSDAY ONLYA complete copy of CCSUDs Drought Contingency Plan is available for review at our website crystalclearsud.org. silver springs ocala river state florida park fl spring national history natural southernhistory forest parks southern explore

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