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It was about $950. If it needs repairs you'll be responsible to payment". She sent me to the Fairlawn store I purchased it from because she cant refund my card entirely, because we had a split payment. Unsubscribe easily. The price is linked to how much you spent. I called again spoke to another supervisor who said she would get back to me the following day. (Particle board). Horrible customer service. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. gotham reclining recliners Its my first time buying from Bobs and the customer service is horrible. sofa furniture living bobs loveseat apollo bob discount mybobs Shop products from small business brands sold in Amazons store. No she didnt call me back. Bobs has forced us to take a partial delivery. sofa bob power reclining leather furniture We would be out of town for several weeks starting in April so we asked if we could have the floor model and were told "we never sell the floor model". Damaged sectional. The service technician called the customer service line and submitted photos of our sofa. I was so frustrated at this point I called and said I dont want it anymore. My furniture is less than a year old and it looks like I have had it for decades. They said it would put them off schedule for their next delivery. They do not stand behind their product. So this is a nightmare again. They make what we do possible. To our pleasant surprise both were delivered in 2 days!!! Save yourself the time, money and frustration. I was told that directions would be sent with the new pieces. Its POLICY!! gotham reclining recliners A bit ago I was sitting on my Charleston chair and something in the chair support just snapped. mybobs loveseat Poor quality products and on the name of discount furniture. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs.

I'm telling you won't be happy. This will be my last time shopping with bobs and will move on to a company that values their customer's wishes. When we went into the store, we were told that means the item has been discontinued and someone should have called us!!! Customer service agent stated that that was incorrect and it would take two weeks to hear back. A link has directed you to this review. It was made with our custom choice of material, and color. Our sales person Ed was very nice during the sales but never followed up with anything. Just please don't buy from them y'all. Please do not walk in their stores but if you DO RUN BACK OUT! My husband pulled it out of box, everything seemed fine until the last piece on the bottom. The people who delivered it did a good job. It should be covered because this claim started four months after I bought the sofa. Its been almost a year since my first attempt at ordering a coffee table from this company and I still dont have a table. I cant believe I purchased 3 pieces of furniture from them. I take this as they're doing me a favor for something that I paid for (which I did pay for delivery charges). I will not recommend Bobs Furniture to my closest enemy. Comfort Coil Seating featuring Comfor-Gel, Channeled Backs and Seats for Ultimate Comfort, Fashionable & Comfortable Pillow Pad Seat, 3-Seat, Dual Reclining Contemporary Design, Power Control Panel featuring USB Charging Port, Innovative Optional Voice Activation Feature with 2-Position Memory, New Console Sofa Concept with Deep Storage and Dual Cups, Patchwork Design Color and Texture Complimented with Luggage Stitching, Contemporary Pub Headrest Design with European Inspired "Scoop" Seat, Drop Down Table with Merlot Top and Pewter Cupholders, Power Recline/Power Headrest w/Lumbar Option, Soft, Thick Printed and Embossed Suede Fabric, Fashionable and Comfortable Pillow Pad Seat, Power Upgrade featuring Power Button with USB Charging Port, Ultimate Comfort and Function with Triple Recliner, Drop Down Table with Cupholders, Power Recline/Power Headrest Option with Comfort Control Panel, Power Option featuring Power Button w/USB Port, Recessed Arm Panel with Decorative Nailhead, Soft Padded Polyester Faux Leather Fabric. On the next business day I received an email stating that nothing would be done for my sofa. Horrible customer service & communication. This product can be controlled with your voice through Alexa-enabled devices such as Amazon Echo and Amazon Tap. No slats or trundle. bob furniture power recliner recliners leather bobs Some guy shows up around 2PM, two hours past the time in a pickup truck, knocks on the door. Was told they would be delivered in mid November.

The material this couch was made with is cheap cheap cheap. We picked it up Dec 5th and at the Dock the box had some damage but we were assured that it is packed so well there would be no damage! Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. We will never buy anything there again. It was during the beginning of covid and I understood that things were not available so I let it be and after 2-3 months I still had no coffee table. Our content is intended to be used for general information purposes only. I lost another day at work and I have to tell my son his bed still didnt come and Ill be sleeping on the floor all week until we can get another bed. Never again. mybobs They opened it to put it together only to find that it was broken. THIS PLACE IS A SCAM. I spent more than $3000 there this year. Total money making profit. No hidden costs. Well after I expressed that they offered $100 back on my card. The plastic zippers broke off of the cushions on the back of the sofa, the seat started to bow and the fabric started pulling and pilling horribly. I purchased a coffee table from my local Bob's (and was told the product is available) but the day after I purchased it I got an email that it was on back order. I have a picture of the box on the dock with the date it was taken Dec 5th. I want to pay my balance and they are making it difficult forcing me to purchase something else with my accommodation!!!

And to make things worse my boyfriend or I will be sleeping on the floor until then, and yet not one person at Bobs cares at all. Fine. And tells me hes here to to look at my bed. This call taking place in August- I was told that the pieces wouldnt come until September. When they finally delivered it the delivery people were rude, and disrespectful. So far thats three days off of work Ive had to take with no resolution and on March 12th, when the next delivery is supposedly coming, that will be 4 days Im now missing. I got customer cares number from her who then scheduled us for Wednesday delivery instead of Saturday. Customer "service" took over a week to conclude that the 1 year warranty expired and completely ignored the issue of their employees advising fraudulent actions. A month passed, then 2, then 3, and at this point Im calling to figure out why on earth it is taking that long. I would never recommend to my friends and family for any products from this store. They stated that there was no notes in the computer. I will NEVER buy anything with them again. She apologized & said that they would bring it back the next day. Confirming once again that they are liars. My boyfriend and I split the payments on our cards to do a new room makeover for him. Well if that was the case we could have switched to a different set. Bob's customer service center gave me a customer accommodation and store location refuses to honor it!!! I called back the same day to customer service. Then it was pushed back till January but I always made it known that I didnt want my shipment (couches) split or delivered separately. Our delivery team does more than move furniture - theyre here to support customers and make the process of buying, selling and moving furniture easy. We were told the recliner could be delivered in two days but the dresser would take about 2 weeks to arrive. I called customer service and explained my situation. After calling back to Bobs customer service I asked for a manager to call me back. So I'll be copying and posting this review on Google reviews, and Yahoo reviews with pictures attached where possible. I purchased the white birch desk for Xmas for my son. We purchased a sofa last year & it was delivered on time. Their customer service is horrible as well their products. My son was so excited when he got it and left on vacation the day after Xmas. Really!!! I contacted bob's multiple times about each problem, and was told "we can't fix that because it's not covered under your policy." All Rights Reserved. Im so upset and disappointed. Sign up to receive our free weekly newsletter.

They were so cheap that they wouldn't even refund the $50 or a portion of it because of their fault. All for the bed to come that was chipped and painted over like we wouldnt notice. Under no circumstance would I ever recommend purchasing a sectional couch from Bob's. I waited four days and called customer service again. We ordered a recliner on December 8, 2021 and were told it would arrive January 7, January 5, 2022 we received an email that it would be delayed until the first week of April 2022. They denied my claim because I stated I did not know how the frame broke. Bought some furniture about 5 months ago and was told that the chairs would be delivered within a month around X-mas time. PLEASE Dont shop at Bobs furniture. Contact the seller if you're interested in self pickup. Shop somewhere else. Every week we schedule our lives around a delivery and every week it's postponed. I have pictures, offered to send them to Maggie the customer rep who was totally uncaring, said it should of been open PRIOR TO CHRISTMAS!!!! This should be a negative 5 star review. One claim they reviewed and rejected the claim. She scheduled us for Saturday delivery even though I expressed how my son would have nowhere to sleep all week during the school week until the remainder of the bed arrives. It took until June 2021 to receive any of the pieces for my sofa. Even though it was their fault. We were sold a vanity that won't even exist until 2022 at the earliest. In short don't waste your money. I was told it would take 48 hours to receive an email stating that I was having a refund done and an order placed for the new sofa. The same day as my sofa/ottoman delivery, I have 1 possibly 2 mice. We bought a lesser quality bed set months ago because we were told with supply chain issues that this was the only set we were GUARANTEED to get in the shortest amount of time. sofa bob power reclining leather furniture Was told was not covered. Couple of months later sectional arm broken tear and seen and they would not replace it. Save yourself time and money. One week later we received an email that the recliner wouldn't be available until October 2024!!! I call corporate, I explain to them their incompetence and she assures me shell take care of it, schedules me for March 1st instead of April and tells me that the pieces I need will be delivered and installed and throws in a $200 Bob's gift card that I didnt want nor have I received. This has been a absolute nightmare. Now they say mid March. I went to the store on July 25th to purchase a bed frame, desk and chair. This product is certified by Amazon to work with Alexa. Maggie said nothing she can do. This is where it went horrible. They lie in person to confuse you on what is covered and then when you go to claim, 95% of what they mentioned does not appear on the Goof Proof site. This has been the worst shopping experience Ive ever dealt with. Later that evening, another supervisor called and said that our sofa was going to the next person in line & that our sofa would be delivered hopefully in the next month, but couldnt guarantee that to be true. Ordered a bunk bed to be delivered on January 14 from the FARMINGDALE location, It was delivered damaged. How nice of her!!! A year and 2 months later the couch leg supports broke. Fast forward another 3 months, I ordered a different coffee table and this time by phone (the website also showed available and I asked the sales rep who helped me order by phone and she said it would take max a month to receive). For more information about reviews on ConsumerAffairs.com please visit our UNBELIEVABLE. We bought a couch, loveseat, and chair from them a little over a year ago. They had the nerve to say I could have refused the chair but why would I do that if I was expecting they would be honorable and do the right thing and send my things in a timely manner. I had ordered a custom sofa from living spaces in the beginning of covid and was told it would take 8 weeks due to covid, after the 3rd week I got a delivery notice and before the 4th week was up my new sofa was delivered. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Purchased the extended warranty called Goof Proof for an extra $200. I wouldve NEVER bought the chair if I knew a bit past a year it would break and they wouldnt fix it. This company has the cheapest furniture alive. They called and asked where we were. The absolute worst experience Ive ever encountered. I honestly had a better chance of getting good furniture through Amazon. The prices were good, so we made the decision to purchase another side from them. I call yet again, get a bunch of blank apologizes and they promise me again that this part will be delivered in 2 weeks. It must have been sold to another customer. I started to feel the support bar in my back, when I unzipped the cover it was just plain foam, and they wouldn't give me what I paid for. Selling to make room for new furniture. That is customer service. I called on Sunday Jan 2, 2022 so you know who Maggie is!!! They told me they can have another one out in a few weeks and I just said I dont want anything from this company anymore and to refund me my money. So they didn't voluntarily refund the difference for the good proof I had to call them. I can only assume this is typical Bob's shady business practices. November is here and gone and still no chairs. Couple days later I put my hands on the backrest of the love seat and felt movement and push and it felt broken. The sofa and tables were delivered but the 2 chairs have yet to come. You pay over $500+ depending on how much furniture you have for accidents that only covers spills. In 4/5 months sofa tears, color off, fabric quality is poor.

Needless to say that never happened. My sectional has been cared for but looks terrible after less than 2 years. Bought a protection plan. I don't understand this!!!! They also make up excuses when it's time for you to put a claim, even if you say it's an accident they will debate with you and say it isn't. Imagine being 9 years old getting let down like this and not having a bed at all for another few weeks until I can purchase another one because I cant even get a refund until it is picked up a week from now, and not even a full refund because that card is no longer a working card. Their business model sucks. It is in excellent conditions, hardly used. We are now sitting in limbo waiting on this dysfunctional company to figure out how to get a sofa to us. Finally getting someone to come to service the sofa with these pieces happened in October. Mind you I left a message for CEO Bill Barton. I will be calling Corporate as I myself am in customer service and would be Fired if I handled it the way MAGGIE DID!! Fast forward to March 1st. Its ridiculous to have customers wait 4 months for a delivery of any product. I called back in September because I didnt receive any of the materials, and they said it wouldnt be until November that I would receive anything. Well start sending you the news you need delivered straight to you. Do you open gifts PRIOR TO CHRISTMAS???. I also purchased their "Good Proof" policy, which is worthless, do not purchase it. We were told a week before X-mas that they had messed-up with order so it will be delivered after 2 month. They text back asking how I know its broken and how did that happen. Within 4 months you could feel the wood frame where you sit. loveseat bobmillsfurniture sets okc oklahoma I knew they werent gonna help me so with a few back and forth texting they said they completed a full review of situation and even reached out to their partners and came up with the conclusion that my situation is not covered under their warranty. Technicians came and said it was out for the sofas were damaged. But yet this is who they outsource the work with. Their products are garbage.

He was very excited. I explained to h that someone had already looked at the bed and I had confirmation of the pieces coming. ACME Furniture Acme Bob Bookcase, Weathered Oak, One Size. FAQ. loveseats reclining I managed to finance a sectional couch, and nothing else. They are so slick that they make you wait for furniture that they don't have by sending pieces of an incomplete set and then you almost have to wait for the other to arrive no matter how long it takes to get to you because you already have a portion of the set. Customer service offered us nothing. Looks good on the showroom floor but use your couch and the material stretches and pills. The service technician stated that he couldnt do anything and the entire sofa shouldnt look like this. Save yourself the headache and dont purchase from this ** company. The bed frame and chair were delivered but they kept sending an update stating that the desk still was not ready for deliver. I had to call, and explain my story to a 4th person to get her back online.

Her remedy to the problems with my sofa was to place orders for new pieces of the sofa to be delivered and for the sofa to be fixed in my home. AFTER what they have put me through I never want to buy from Bob's ever again!!! Anyhow thats it. I couldnt get a hold of a single person by phone for over a month so I finally had to drive the store and ended up canceling the order after being told it would likely be another month or two. mybobs The furniture looks decent on the showroom but is in fact cheap garbage manufactured overseas that will wear very badly in a short period of time. Went to Bob's to purchase a sectional for $2400.

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bob's furniture loveseat recliner

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