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Thank you for your awesome service and attention to detail. In addition they were very nice and helpful, the dress even came with free earrings! We use cookies for analytics, personalization, and ads. I went with the 2. Madame Butterfly Bridal carries: Dessy Formalwear 57 Grand After Six Bridal Junior Bridesmaid Lovelie Lela Rose After Six Dessy Collection Social Bridesmaid Alfred Sung, 801 N Congress Ave, Boynton Beach, Florida United States. Tip for consumers:Check size check and speak with salesperson regarding size. Gain trust and grow your business with customer reviews. i am disappointed with your service and i want to get back my money. Yes i placed an order for a daymor 5001 uk16. shou Whatever your style or event needs, we look forward to helping you find your dream gown. Find wedding inspiration that fits your style with photos from real couples, Sit back and relax with travel info + exclusive deals for the hottest honeymoon destinations.

I would definitely reach out to him again after having such a great experience! She was wonderful and had a great calming posture. Products used:None the Dale's assistant did not wish to help me in any manor not even entice me for future purchases with the establishment. I called Simon and he made this transaction go smoothly and eased a worried mom.

LOOK ELSEWHERE. I am very happy with my purchase. I actually purchased a dress online from another retailer and had a horrible experience BUT I found Madame Bridal and I can't be more pleased.

The day it was supposed to come in I called and was told that my dress had just been packed and was getting ready to sh Madame bridal are crooks. They were able to accommodate me; they were prompt, professional and accommodating. I called Madame Bridal. The week of the wedding, I realized I gained weight & the dress no longer fit. With a few hiccups in the order. GOOD LUCK PEOPLE. Obviously he did not wish to court me as a prospective customer in the future. On day six (yesterday) the item arrived. As a leading bridal attire purveyor, Madame Bridal provides original, high quality designer clothing for these unforgettable and exciting milestones in life. I could not find it at any salon in Michigan. Please contact our shop at 561-736-8588 and we will be happy to assist you. He told me after the wedding, to just send back the original dress that I purchased. The accented sales rep ( who did not identify himself) who spoke with me said he only had small sizes. Knows style and always looking out for the bride even if it meant losing money for himself. The dress arrived in Michigan within six days. Brad responded in a timely fashion and let me know that no results were generating for the style number. She assured me that her husband would process the order immediately. +1 561 736 8588, window.tgpQueue.add('tgpli-62e4a8cccc188'). Thank you. I never received a tracking number, and had to call store to give me one. I actually enjoyed talking with the owner who I felt genuinely wanted me to be happy with my dress. They offered to make adjustments for any dress I found but I didn't need it. Also free shoes and veil are a joke you get the cheapest not nice looking shoes available. i am a customer l He also, didn't even make me pay for the 2nd dress. They also carry the whole WTOO dress collection which not many other shops do, if any. 00 was nothing compared to what I normally spend.

Madame Bridal is clearly miles ahead of any dress shops I have ever dealt with. I even contacted the warehouse in New York and was unsuccessful. I purchased my dress for my sons wedding through Madame Bridal. With only 30 days to find a dress, I was stressed and he totally relaxed me by immediately checking his inventory and making dress selections. Go back to the designer's original website and check Madame Bridal out. Paula. Wishing I would have seen these reviews before I ordered GRRRRRR!

BE SO CAREFUL.

I guess dozens of positive reviews is not adequate enough for Katie F. We do not conduct business on Sitejabber. I foud the perfect dress for my friends wedding. How does an order that doesn't even give me a shipping confirmation, as they said they would, get me a product from China so quickly? why havent you answered me for so long? My dress, I was told via email would arrive the second week of June. Brad (the owner) is not willing to work with me. Products used:The most beautiful wedding gown. He said if the two didn't work that I could ship it back to the manufacture and pay the difference in the shipping round-trip. This is a great shop they are understanding and caring. This was all done so quickly, and I now have the perfect dress! Now it appears they have blocked all of my means of communication. Horrible fitting rooms, no help with trying on gowns (zipper please?) I ordered my wedding dress in January. We also carry charming accessories for a finished look. The dresses was beautiful but the customer service was bad. I made a mistake with my purchase and even though it was on my end the owners of this company came through to help me they refunded me and all will definitely be shopping with them in the future this is an amazing company with beautiful selections! Why can't bridal websites STOP taking advantage and just act more like department stores, which refund your money if you are unsatisfied or change your mind? My daughter searched the Internet and found the dress At Madame Bridal in Boynton Beach Florida. I will definitely be recommending Madame Bridal to anyone I know. If it were not for Brad, I would still be wasting time searching for the dress. They found my number one choice dress and promised I could get it in four weeks. Thank you so much to Mr. Simon and Madame Bridal for their amazing service and prompt delivery. Five days later I contacted the store and wrote an email to the owner requesting a cancellation of the order. I will definitely be back! The store gives me a run around about contacting the merchant. I gave her my measurements and she told me I needed a size 4 and it would need minimal alterations. I also had assistance with my fitting and my purchase, and that was years ago in high school when I purchased my prom dress, Today I am representing miss global international and they still to this day provide me with excellent service. I wanted a specific Allure gown that I could not find in south Florida. I went in told Albert what i was looking for and he helped me and was able to help me stay within budget. Thank you Helen and Simon. He went above and beyond to make me a happy bride.

He did just that. I und We were shopping for a particular Sophia Tolli dress, and came across it on Madame Bridal's website. No, not these people. Fantastic experience ordering my mother of the bride dress by phone. Was I talking to Simon Simon?

Absolutely horrible customer service. Very unhappy. I am being told the hidden zipper for dresses that have the decoration on it have to be zipped up carefully. The interior of the place is beautiful and they had the best prices. I fell in love with one dress and all the while Albert came by several times to provide some great insight. That being said he had no idea whom he was speaking with, nor how much money I could possibly spend with him. Forget them answering phone or email. I really appreciated her honesty Our warm service and efficient delivery intervals ensure an exceptional experience regardless of the type of celebration. Madame Bridal immediately corrected and kept me updated and delivered! on the 26 march i am unable to track this parcel it is for my wedding on the 14 may i must have it before then to see if it fits. I am so grateful for your help. They gave me a deal, over 10% off! I will not pay these people another penny to "take it back". Be careful people, they also charge you a $10 drop shipment fee, and there is NO reason to pay that fee. Read Privacy Policy. I love albert. If he really cared about customer service, sooooo many conversations would be totally different with customers. When it arrived, it was way too large. All done on a Saturday night on a Holiday weekend! This shop had the best price for the WTOO dress I saw online. i have tried to contact you to no avail no one is answering emails which is sad. The dress came in three days-direct from the manufacturer and it's a perfect fit! Customer service is awful, was told I could return a dress in stock, once I received it and wanted to exchange they said no it was a special order! I decided to order the dress and when I put it in my cart it came up on sale taking $20 off. It was extremely frustrating to contact several retailers and no one was willing to help! He would call the manufacture to make sure everything was going according to schedule. wtoo theknot We offer wedding attire bridesmaid dresses mother of the bride dresses and prom dresses in this seasons latest styles and colors and in all lengths including mini short cocktail and full-length. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Tip for consumers:Be very careful who you give your cc information to. Any apprehension about this dress, don't dare worry it's perfect. The bridal retailers will eat you alive if you are not educated in the bridal dos and don'ts. From reading some reviews online about others experiences, I am not alone in my opinions. I decided to utilize the chat feature to inquire if Madame Bridal could help me locate the dress.

Once on the phon Madame Bridal made me feel like family. Without being able to try on the dress, we ordered what we thought was her size. The saleswoman wouldn't let me try it on because I didn't have an appointment. I can't access their site and they never answer their phone. I was on a major time crunch for my wedding i went to over 8 bridal shops and could not find anything until i googled madame bridal. Please don't base your collective decision on one review. I ordered a size 8 dress online. Excellent experience! First dress was too small, returned it, ordered and received the smaller size. They shipped my dress to me in NY shortly after sending my measurements. Thank you so much to Mr. Simon and Madame Bridal for their amazing service and prompt delivery. Wedding dresses are one of the most thrilling purchases women make.

His answer **** First of all, my order was late I had to call multiple times get shipping information. Madame Bridal helped my daughter find the perfect dress! waiting to hear from someone the sooner the better! I purchase my wedding gown from Albert he was very patience with me during the entire dress selection he paid very close attention to what I love and what fits me best. Don't get fooled by price and free extras, I placed an order 05/24/16. He accommodated me even though I forgot to make an appointment and stayed later to help me. Why are the return policies so strict? I was taken care of as soon as I walked through the door. your answer:"thank you for placing an order with us.

Unfortunately, it was too small and with a no return policy we worried we would not be able to return the dress for a bigger size. So of course the owner never planned to email me back. I accidentally ordered a dress that was too big.

Go elsewhere, where they treat you like a person and not another pocketbook. I had found the perfect Mac Dougal dress for my son's wedding in September 21 on Couture Candys website. No where during the purchasing process did the website say this was a "special order". Would definitely recommend to anyone and will come back for anything else I need. But he has lost a potential buyer for life without knowing or caring. I received it quickly along wi After scheduling an appointment and waiting 30 minutes after my arrival to even get acknowledged .

hope you can help email lynne@kentf1.karoo.co.uk, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. He had it to me within 3 days! I placed on online order 3/10. It was scheduled to be delivered end of July. To me the dress not even $1000. Incredible customer service! Good luck to you then. I called Madame Bridal and Al answered the phone, was extremely polite and friendly from the start. From start to finish I bonded with Albert and he made my dresses unbelievably gorgeous. Check out this years best local pros, chosen by couples like you. Its now the end of June, no dress no email. Of course they tell you that you get a free pair of earrings, my $#*!. It gets even better! LOVELY, ELEGANT and PERFECT! I recommend this place to everyone! We also carry charming accessories for a finished look. There is none and never have been. By clicking 'Send', I agree to WeddingWires Privacy Policy and Terms of Use. I did my research and found it online first but the sizing chart was not adding up with my measurements so I wanted to try it on in store.

Now they are claiming it is a special order and will not give me a refund. Thank you Madame Bridal for a beautiful experience with a beautiful family! The owner's name is Brad Simon. This place will be a chapter of what not to do, all negative. I decided to go with the 4 despite what she said, simply because the only measurement that was larger by 1-1/2" was my waist. She told me even though it was Saturday evening on a holiday weekend she could order the gown. I found a beautiful mother of the bride dress online. I called Madame Bridal literally at the last minute. They also told me that I couldn't get my second choice until the end of May which made me panic since the wedding is June 5. He suggested the color pictured and I could have not been more pleased. Helen was incredibly patient and took a genuine interest in helping me. I purchase a dress for an event for 750 the zipper does not work when I reach out to the merchant he told me try a bar soap or wax I told him it did not work that I also attempted to change the zipper took the dress to a seamstress and was told the dress I'd hidden zipper that would not fix the issue. The minute I got home, I immediately called Helen at Madame Bridal in Florida, and told her I saw the most beautiful dress while my niece was being fitted. All I can say is I'm so relieved it was on the lower end of my price range so I was out only a few hundred and not several hundred. Plan your wedding wherever and whenever you want on the WeddingWire App. This is the professional opinion of 2 seamstresses working for us. And one big obstacle off my plate. I called yesterday to find a specific bridesmaid dress for my sisters wedding. I carefully took all the measurements on their size chart which indicated I should order a size 16. Thank you Simon! Madame Bridal has a consumer rating of 4 stars from 147 reviews indicating that most customers are generally satisfied with their purchases. BUYER BEWARE! A local bridal shop told me that I could not get my #1 choice mother of the bride dress. The dress arrived and it is huge. Their policy is that they will exchange sizes and give you a merchandise credit on returns but if it's on sale- it is final. I had tried to find a dress in multiple sizes for up coming events in my field. Why the item arrived so quickly in my opinion is so that they can keep all your money and not refund a dime.

My dress was ordered on March 22nd, My expected delivery day keeps getting extended. They suck and anyone that continues to buy from them after all these negative reviews: well, I guess you don't care! The owner is 100 years old and has seen and taken advantage of every trick in the book. Beautiful dress and my princess is over the moon with her Princesa By Ariana Vara dress. The woman who helped me had me send her my measurements and came up with me wearing a size 8. They were able to order the dress directly from Allure for me and for $300 less than other bridal shops were willing to order it for me.

Delivery was quick! BTW the new dress came with no receipt. Within 10 days my gown arrived from Mon Cheri. To my surprise my dress arrived end of June way ahead of schedule. It was awesome to get such great customer service from someone who didn't know me and I had certainly never been into his Boynton Beach Store being I live in Chicago! The dress is stunning and fits perfectly! This was a very bad experience for myself (bride) and my bridesmaids from start to finish. dress beach weddings gowns theme dresses whimsical sleeves mermaid rustic elegant gorgeous lace pretty I informed him that that was the response I had been receiving and that I really just needed someone to go the extra mile and assist me in finding the dress. Sign up for our email program and stay updated on the latest mall news. I worked with Brad online and then I went into the Store and Tanya assisted me for my appointment. Helen had me measure myself accurately. I have sent pictures of the dress on me and pictures of the dress showing the measurements. He was truly a life saver! Just look elsewhere.

That notice came after they excepted my order and charged my credit card. To the future brides don't let them ruin your day by not being a reputable business. However, working with a small business and talking directly to the owner, he accepted the return and we have the size she needs on the way for her big day! Mother of the Bride Canada. Terms Of Use | Privacy Policy | Retailer Policy | Site Map, By continuing on this website, you consent to our use of cookies. Based on the measurements he had which were from the same chart as Couture candy -knowing his stuff - he really felt that I should order a 2. When looking for bridesmaid dresses, stores will not give you your sizing and measurements if you are not going to purchase from them. It needs minimal alterations as Helen stated. Thank You! The end of may rolls around and my dress is still in production and because my wedding is Aug 7th I asked for my money back. Again, in my opinion, they ship it overnight so you really have no recourse to stop it and the payment. If you are in the south florida area please please please check them out you wont be disappointed i know i was not. Another zipper will not work. Because it's the wedding business and they feel they can rip you off because they know you'll be trying several dresses before you find the one. So I guess my next step is to contact my lawyer, the news and the BBB. The dresses are authentic. The quality of the dresses are great, every type of dress, every color, and the best material. Ive looked everywhere for a good dress and for a good price and this was the place to come. They all work the same way. Normally I wear a 12-14. I had my eye set on a dress for my daughter's prom. 2020 Morilee LLC. All Rights Reserved. Shortly after he responded and stated that he would check TE tinder and update me. I get an email from them saying my dress was on back order. They maintained a professional demeanor while making me feel like I was not just another dress sale. Consumers satisfied with Madame Bridal most frequently mention customer service, prom dress and bridesmaid dresses.Madame Bridal ranks 18th among Wedding Dresses sites. 1 photo i went in told Albert what i was looking for and he helped me and was able to help me stay within budget. Thank you so much Madame bridal I recommend them to all my family and friends. PUUULease these people rip you off right and left. I am in the entertainment field. If you want great service, Madame Bridal is the place to go. Prom season is here, and you deserve to look and feel amazing for your big party! Everyone else, stay away. just now Immediately I knew the woman that I was speaking with was incredibly honest and knowledgeable.

Has anyone ordered from this site? Madame Bridal didn't wait for me to return the first dress, they mailed out the new size ASAP, as it was getting dangerously close to my big day. I have learned so many lessons on this first attempt to buy a dress from a reputable retailer, that I may write a book. See Map. Madame Bridal provided outstanding service and I am so grateful! Backed by the National Science Foundation, They go to great lengths to keep all your money. I ordered a Christina Wu bridesmaid dress size 8 and received a size 2. He promised me my dress would be here in time for alterations. He's sitting on all kinds of wealth from yours and my money. This company does not typically respond to reviews. As one of the worlds leading brands of designer wedding dresses and evening wear, Morilee has been making your dreams come to life with the help of our amazing designer Madeline Gardner and her striking artistic visions. I ran into a financial situation and Albert was able to work with me so that i was able to get my dress. I held it up and just loved it. But none of them can come close to the extraordinary experience I had with Madame Bridal. Was told the item will arrive no later than 4/30. marais le event events Oh yeah, the owner told me his name is Simon. Share with your guests to collect your wedding photos. Madame Bridal prides itself on supplying buyers with authentic brand name wedding gowns straight from the salons of the designers. The color we had chosen (teal) wasn't going to be available from the manufacture. It was a great environment. The alterations were done the next day . I would recommend this. She gave me the best advice and showed me the most elegant evening gowns. Bridal dresses, wedding gowns, special occasion dresses and accessories. I will pay a tailor money to have it shortened and wear to other events. I am so thankful!

Ridiculous, in my opinion. To find more information about reviews and trust on Sitejabber.com please visit. I cant afford to just throw $315.00 out the window. It makes my daughter's wedding all that much sweeter! Map Pin And any woman that special orders knows it can't be returned if it's too small. Now I'm stuck with a dress I don't even want or need. That's another way for them to take your money "legally". She said I looked like a size 2 or 4 and there was only one 4 left and I probably wouldn't be able to get this size 4 anyway. order #100020261.

We offer wedding attire, bridesmaid dresses, mother of the bride dresses and prom dresses in this seasons latest styles and colors and in all lengths, including mini, short, cocktail and full-length. I ordered a dress on line that was too small, but was able to swap for a different style.

Whatever your style or event needs we look forward to helping you find your dream gown. Madame Bridal prides itself on supplying buyers with authentic, brand name wedding gowns straight from the salons of the designers. Brad asked me to provide him a picture of the dress. Then she told me of the one size 4 and said I would get it. I have always been a two and last year I wore an Evonne D in a size 4 which fit me perfectly. $20 off of an $800 dress is hardly worth it. I called Madame Bridal every other week and Mr. Simon was always pleasant and willing to help. When I send messages all I get is we will let you know. Sincerely, Stick with the department store websites, which allow you to buy and return if needed. Most online retailers wait until the items ships before charging the amount on your cc. She is an expert on every level. I ordered my daughters prom dress initially from a different dress company, and they dropped the ball with my order. you will receive an updated email with your expected delivery within 2 business days". I couldn't have been happier with my dress. i called madame and they said that they order directly from the designer and i wouldn't have any issues with sizing (if i order the same size that i tried on in the store that fit me great, but need it in white), but am wondering if i should be wary. Products used:Stuck with a mother of the bride/groom dress. The store has beautiful dresses but it doesnt matter because the customer service is shity! spend an hour searching for their store until I realized they are inside the mallbrowsed the "rack" for an hour before I was even approached by a sales associate. Advise the merchant he stated he will contact the designer below is his Mailbox is always full so cannot leave a message. They are a family owned business and it doesn't get any better. Call Us: They truly make your fittings a joy. Definitely coming back for future occasions! They have such a beautiful selection of dresses, fair prices and the alternation was done when promised. Offering three generations worth of expertise, customer service and community passion, we delight in helping both our online patrons and local clientele discover lasting happiness with a few yards of fabric, some sewing thread and a smile. It is the best dress I have ever bought. I phoned the shop & the owner immediately sent me out another size dress. Unbelievable service!

The sales girl told me to go into the dressing room, while waiting and waiting. My experience was amazing!!!! I looked up what stores in i was on a major time crunch for my wedding i went to over 8 bridal shops and could not find anything until i googled madame bridal. My daughter was the talk of the prom; she was simply beautiful, To get someone to respond and tell me where my dress is, is like pulling teeth! Helen and Simon at MB are skilled experts at helping women find the "perfect dress." My first time visiting Madame Bridal was certainly an experience to remember, the customer service is stupendous. I had mentioned the debacles the Manufacturer I had experienced but instead of listening he disconnected me. I only gave one star because nothing less was available! If you order a wrong size, can u exchange? I took it to a local dress shop where the shop confirmed that the dress was a size 12 and the manufacturers label had been altered and a size 8 label sewn in. i want to order a bridal dress, but a local shop says to never order online b/c the sizes could be off, or it could be a cheap chinese replica. I was finally told to pick out the dresses I wanted to try on. They charged immediately, even though they claimed the item would be arriving sometime before 4/30. Then, a week after my gown arrived I received stunning crystal earrings from Helen as a gift to wear with my gown.

$550 lost. I cried today when I left because I will miss the staff. She explained the gown I was inquiring about wasn't appropriate for the black tie wedding I was attending.

Thank you Stephanie. I usually buy several of one style if I like it, but he did not have them. you ignore my emails and dont answer in chat. And will be ordering mysel again when need be! I called the store asking if I needed to order my dress elsewhere. These people are not worth taking your money like they did with me. The associate was very helpful, all smiles, and gave the best advice. I ordered my daughter's Sweet 16 dress in May. Had a problem but the owner has reached out to me to fix it. I really appreciated him being willing to work with me. i wont need this dress in a month. I do not like the new dress at all. The dresses arrived within the 12 weeks they estimated, but they were all too big and needed to Rehearsal Dinners, Bridal Showers & Parties. I highly recomend Madame Bridal. Living in Bergen County NJ I have the "BEST" dress shops just a stone's throw away, in Manhattan, NJ, Westchester and Connecticut. Pardon our few wrinkles, the rain wouldn't allow her to just let it flow without being held up. They are in Boynton Beach, Florida and all dresses are authentic from the original designers. She talked me out of going up a size as it would need too much altering. I was very stressed to find a dress for my son's Bar Mitzvah. I was spending ALOT of time looking for an older Mac duggal gown that several retailers could not find. I highly recommend this shop as you get personal, professional service with a great selection of dresses. I stumbled upon Madame Bridal when I called there for an evening gown that I saw on Google. pageants Al from Madame Bridal is absolutely the best!

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