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I had a ride with someone who didnt pick me up or drop me off at the right location. I am a 60+ partially disabled quiet woman. They will hold it 2-7 business days. They dont put the air on so its hot in the cars, they listen to their completely inappropriate music or talk radio as loud as they want. We are in receipt of the BBB complaint case#********. Small claims court typically gets what consumers want, but it does take time and you do have to pay court fees. At 322PM I received a text that my ride would be at my pick up point in 3 minutes and to look out for a Burgundy Honda Insight, I went out right away and waiting 10 minutes he never showed or even called to ask were I was and immediately received a text that I missed my ride and would be charged an additional $5.00. Events really hurt the renewal discount percentage and I rarely get even 1 on a drive. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. She avoided the toll bridge and went though the streets which was longer.I later looked at my history and to my surprise I was charged $97.38. So I need someone to correct this today. But Everytime I need to go to work I get taken to the wrong location even though i put It's not right what Big Business can get away with if we let them. I followed the procedure to dispute a charge. I checked and rechecked all the information and even went so far as to check to make sure everything was in order many times between midnight and 10:30 this morning. Still, you can call the one customer service number they have and let the person who answers know that you need help not with a ride but with customer service: https://help.lyft.com/hc/en-us/requests/new. They dont hold money. Submit a complaint and get your issue resolved. This is the preliminary step you have to take before you can file any court paperwork in small claims court. The vomit pictures dont show us as riders or any time stamp based proof that they are from that night. I am a driver for Lyft. When I file a police report on the driver maybe you'll take it seriously then. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Share your photos and videos with others to prove the truth of your words. As the time approached I saw four drivers sign up for the drive and then disappear from the app. Your request (*********) has been updated. 2022 FairShake. My records show that I made 2 payments on July 5th which brought my account current. I'm boring. That results inutter and complete disregard of users safety and well being.

But they didn't pick me up at 2 pm. Desired outcome: Its BS when you think about it bc they are not doing us a favor by taking us somewhere. Unreliable. This will surely increase the credibility of your complaint. Lyft Fees Explained. They are supposedly doing a job where we are paying them for a service. He cancelled the driver request, because he was already enroute to his destination with me.Lyft will not pay me for the ride even though *****, the rider, told them that I was the one that picked him up from the hotel and brought him to Braintree.They should have contacted me about the need to send another driver. According to Lyft I made certain remarks that suggested a prejudice toward a member of a marginalized group or protected class. I have since filed a police report & cancelled all my cards. I'm fluent in several other languages and have heard past riders devising a way and scheming amongst themselves on how to have their ride credited back to their account at the driver's expense because they thought that the ride was too expensive, not knowing that I fully understood everything that they were saying. So they offered me 15% off my next two rides. $9.99, $10.79, $11.24. Lyft is a transportation network based out of San Francisco that uses a mobile phone application to connect passengers with ride-sharing operators. We are in receipt of BBB complaint case ********.

They told me it wasn't really their concern since they aren't responsible for items left in a vehicleI asked if they conduct background checks and she wouldn't answer the question (which is the answer to the question). Can you show me proof of this? I noticed 5 changes on one trip. I scheduled the ride on March 2nd around midnight, to be picked up between 10:45 and 10:55 on March 3rd. Maybe they overcharged you, maybe you were misled by a promotion, or maybe the refused to issue a refund that they promised. I lost money and time unfairly.And I will escalate and take this further if I need to. I'm down to 14% at the end of 6-month monitoring and 37 events are more than all of MY events. My app is showing that $536 is due. I've been in touch with Lyft's Safety Dept. Because of the sheer volume of drivers and passengers, Lyft handles a considerable number of customer complaints.

Careless and irresponsible use of my debit card.

There's no way to Talk to Lyft to explain something more than their little boxes. People need to know someone is out there to help! They are really a light for us in a very hard time. There are dissatisfied customers just like you who have taken this step.

It may be weeks before I can make another appointment. If you arent getting a fair resolution with Lyft through customer service, you can try escalating your complaint by working with a consumer advocate at FairShake. Lyft has told me to checked with my bank. I called my bank. Uber was $55 and I saw Lyft was $44, which dropped to $40 at the time of confirming the ride after updating my payment method. He never returned. Mathew picked me up. Most contracts with Lyft prevent filing or joining a class action lawsuit. My screen comes up, shows me where I'm at, but won't ask where I want to go anymore. BBB Business Profiles are provided solely to assist you in exercising your own best judgment.

My daily rides are 10 mins to/from work and Im tired of Uber and Lyft drivers believing that the ride is all about them. This is my first time using Lyft and I don't want it to be my last. On January 21, 2022, I had outpatient ear surgery and my health plan includes 50 one-way rides - Uber or Lyft there and, if given anesthesia, medical transport home (which they blew this time and, luckily, the surgery center allowed my release to a Lyft driver). International Association of Better Business Bureaus. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They are working and we are paying for the service.

5 star rider rating and 5 star tipper - now threatened to be banned for a bad rider rating, A ride from the orthopedic surgeons office, Drives to and from surgery via devoted health. To start arbitration, the first step is to contact Lyft at their address with a formal legal notice. Anyway, the Lyft driver in the morning was a maniac and racked-up 25 "events." Where this is a problem is I am a permanent wheelchair assist client at the airport. Prior to becoming disabled, I worked as a Special Education school teacher and basketball coach. I text him as he literally drove past my location per the map. Lyft actually has a limited number of local offices in major cities where you can go if you have a problem. Many people are frustrated by. ************************************* complaint concerns a ride experience on the Lyft Platform. Because of the sheer volume of drivers and passengers, Lyft handles a considerable number of, If you have an issue with Lyft, youre not alone. I agree i am also a driver for them and i noticed the steep decrease Lyft drivers are given way too much power. The first step if you want to take them to small claims court is to send a demand letter to Lyfts legal address. A medical transport company with my insurance had Lyft and uber drivers take me to his office and pick me up at 2 pm. They finally charged me, different amounts again for 1 ride and the $10 79 still unavailable to spend for me, because their one charge didn't match one of the pending charges. I got to the airport fine, however when I got a notification from the Lyft app it stated my ride was $171.99. Today, 7/14/22, was my first day driving for them.

Yet, they keep their car the way they want to (some very dirty). The information provided in this complaint is insufficient for us to provide a substantive response to the complaint and no previous support interactions could be found regarding this complaint. So, is their complaint about a so-called remark that I made or is it something that I did that jeopardized a rider's safety? I contacted Lyft from my phone app I was given the base price $63.99, which I agreed to. I could have straightened it out right then and there. This morning, (1-29-22) I had a scheduled pickup for a ride to my job at 7:35a.m by my driver Veronica. Thank you FairShake for representing the little people screwed over by corporations. Take your complaint beyond customer service and get a real resolution. Drivers came all day long, all different drivers, and went to the wrong address, not the address I gave the transportation service or the address the transportation service told me they were using. Upon arriving I had seen in GPS it was directing her to turn down a dead end street. ******* Rosendales complaint concerns ******************************************** wrote in to support on 7/11/22 to report not receiving the payout for Healthcare Subsidy. Sometimes, all it takes is contacting the company for the issue to be resolved to your satisfaction. Through misrepresentation and expectation creation that leaves individual vulnerable to higher risk situation than wouldve been tolerable. Please help me understand how a mistake of this magnitude could possibly have been made. My return flight arrived at *****************, June 8,2022 at 4:30pm. We are in receipt of BBB complaint case#********. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Lyft is a transportation network based out of San Francisco that uses a mobile phone application to connect passengers with ride-sharing operators.

She accepted and arrived promptly. I cant say enough good about this company! On Twitter. I use The Hartford's TrueLane app to monitor my driving. I suspect that they cancel to pick up a fare that will result in them getting paid more. He dropped me at my house. The driver drove 2 blocks down from me and then activated the ride. *********************. Why are Missing Drinks on Uber Eats & DoorDash Such a Big Problem? Being a gay male, I too belong to a protected class and am very curious to know the so-called remarks or behavior that I demonstrated to one of their riders? If you say the money was put back on my card. as to these so-called remarks that I made. It sounds like to me he is a sexual predator. Completely unprofessional and unprovoked behavior, while trying to report this driver the representative from Lyft hung up on me which tells me Lyft conducts matters of safety as a total and complete joke. When it became clear that no one was coming and I feared missing my flight, I cancelled the ride at 4:37 AM. Get a Lyft Fare Estimate. Sometimes, all it takes is contacting the company for the issue to be resolved to your satisfaction. A Lyft driver with license plate #: 8VEH500, has been littering on Private business property at Arco at 4498 Bonita Rd., Bonita, CA. He "dropped" me off and collects the fee of Hello o 1/20/2022 at around 320PM I ordered a pick at 4635 East Ave S #C101 Palmdale Ca with destination to 1155 Auto Mall Dr Lancaster CA ************************************* complaint concerns ******* driver earnings. This is a form of dispute resolution where an independent arbitrator reviews the case. I am a 59-year-old disabled man. If I could give zero stars for my most recent experience I would. 91902. There is an emergency response line much like other Lyft sharing services but they are intended specifically for emergencies which is why when you try to contact them through the application for support they will use the call you back feature to schedule a time to call you back about your issue. The company operates in over 200 cities like New York, Los Angeles, and San Francisco. Your email from this morning shows incorrect information.Please verify the last 10 payments that have been made for my FlexDrive rental. Proof/Evidence of so-called allegations and reimbursement. ******* (the driver) arrived at 5:32 pm. I immediately texted the driver & then called the driver. It has been more then 2 full weeks now. I was never refunded for 4 rides that I cancelled in a 1 or 2 day time period. Slander, defamation, libel, discrimination. Got another note @ 1:00 that driver was nearby .. then it began searching for a driver on app, and finally at 1:30 told me driver would be there in 25 minutes. When they do this the arrival becomes later and later. I've heard and read MANY similar stories in the Lyft Facebook Group that I belong to with other drivers mentioning very similar scenarios. My full refund of $260.00 and something. I have done this process for weeks now.My profile's name is ***** My phone # ************ My email linked to this account ***************** Enclosed are the documents I did manage to save.Please help me with this situation. Start a small claims court proceeding by contacting Lyft at the companys legal address, Demand consumer arbitration from Lyft under your contract. My stepdaughter took a lyft today from our home to her gf's house and the driver was making her feel uncomfortable asking question about what her and her gf do and made the comment "you know the saying once you go black you dont go back" and also said he would beat her [censored] now I do not think drivers like that need to be working taking people to places. Yesterday on 10/25/21 @ 2:03 pm a LYFT driver named Freyda in San Antonio, Texas falsely accused my son of urinating in her front NEVER ever get a ride with this driver! The company operates in over 200 cities like New York, Los Angeles, and San Francisco. He reeked of marijuana and I had to air off before going into work. Match me to an English speaking American. Ok, so wait a minute, their first text stated that a rider complained about a so-called remark that I had made, however their second text stated that "safety is paramount to everything they do, and that it's their policy to follow up on all concerning feedback that they receive in order to remind their community of their safety policies. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. How to Contact Uber Eats Customer Service, Deactivated By Lyft? This sucks. If you keep your message brief, the agent is more likely to understand the issue, One question at a time. I dress professionally, do not drink or smoke and bathe daily. Next thing I know Im getting guidelines about being courteous. the right address.And on top of that i always have to pay more due to that and I cant afford to be paying more.Like today my lyft driver and me got thrown off because the lyft gps took us to the middle of nowhere, Thats extra time that was wasted and I was already was running late for work due to no availability at 9 am i would have to pay 45 dollars to get to my job which is only 13 mins away from my pick up location.It has happened already multiple times .Conclution Its NOT fair at all, ComplaintsBoard.com is a leading complaint resolution website on the Internet. They told me that they would not hold any money regardless. Going and returning from my destination, I ordered Lyft 2.5 to 3 hours prior to departure. ********************* Jul 12, 2022, 9:11 AM PDT Good afternoon, I have been on the phone on hold waiting to speak to someone for 30 min now. Proof/Evidence of so-called allegations and reimbursement. Lyft actually has a limited number of local offices in major cities where you can go if you have a problem. Thank you, Are Walmart Orders Worth it for Uber Eats Drivers? At the same time I received a text from the driver "John" asking were I was trying to explain I was outies at the Keller Williams office next to Starbucks. I would like to know what happened. Desired outcome: The driver drove recklessly, cutting in front of other cars on the side of the road and running red lights and stop signs. I would like for him to stop coming to this Arco if he can't throw his trash in the bin which we DO provide otherwise I will have to inform the authorities. Though some of the riders were drunk, I was not and no incidents such as vomit occurred. Best of the Best. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. To start arbitration, the first step is to contact Lyft at their address with a formal legal notice.

There is an arrogance towards me, a complete turn off of any English they know, and a dislike or disgust towards me, the English speaking person. Of course they didn't respond with any kind of evidence, however their next text message to me stated that "safety is paramount to everything that they do, so they take these kinds of reports very seriously". The result was a $304 charge for parking at the airport. For your own safety. That's it. It seems a pride in language and a refusal to speak English. They got more done in a few weeks than I did in over two years. I stand my ground in requesting that Lyft provide me with proof of these so-called remarks, allegations or actions that have slandered my name and character. What am I paying for? This is a form of dispute resolution where an independent arbitrator reviews the case. The Lyft said they were struggling to refund me but I dont even think they tried. Enforce (assuming you have one) the policy on drivers sticking to the first fare that they accept. That you could make it resolved in a few days is wonderful. My biggest problems have been with drivers who don't speak English. I have told him on several occasions about him leaving his trash (receipts, cups, etc. I contacted her immediately and assured her Ill walk over, no problem, be there in only two minutes as my house was very close. It's rude and very unprofessional. is another option. We missed our flight! We are in receipt of BBB complaint case ********. Naturally, I was pretty doped-up for the next couple days and forgot about opening the app to mark the trips as a passenger in another vehicle, so the 2 trips are locked-in permanently, according to terms of service. BBB Business Profiles are subject to change at any time. This is just an ***** ride so its not a lot of money for them to not refund me. Twice I have been left at unsafe locations when my trip was roundtrip to get me home.

Thats rich. If you are trying to contact Lyft and get them to listen to your issue, you might start by reaching out to their main address or main contact lines. You can always contact them via social media. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved.

description of your issue] Good evening my name is ********************************* and Im a full time driver and I like to inform you that sin june 29th till July 9th documents were approved and resubmitted and approved recently again and you expanded my payee time furthermore and is been a stressful situation I have talke to agent via app and email si se hub 29th daily morning and night and Im going through a financial stressful distress more so since June 29 till now I like to know if you can process payment asap I would really appreciate is you do all that is in your hand la to make it happen would really appreciate it very much you you can do this for me this ones again I really appreciate it very much. We are in receipt of BBB complaint case ********. Needs to be held reliable for. The fare estimate for my house to *** airport is between $45-65 as well as when I calculate the prices that they state are charged for base pay, service fee, as well as price per mile and price per miniute- it still comes out to $48.35.

All my rides were only one ride. My driver had no idea where he was supposed to let me off didnt remember the address; and I wasnt rude with him but I was abrupt. If you ever develop a technical issue with the lyft app, that's it, game permanently over - if you can't play, you can't pay. If you have an issue with Lyft, youre not alone. The once I had to walk (I have disabilities) to a business I know, crossing lanes of busy traffic when I walk very slow, to get a ride home. We are in receipt of BBB complaint case ********. from McDonald's), on the ground after he's done pumping his gas. Some of your drivers are excellent and when they are I tip them at least 25%. The rides all cost between 65 and 70 dollars for a total of 260.00 dollars. The morning of 07/14, I requested a ride to the airport. Anyway, Stupid Mathew told me where he lives during the ride.

Some contain a Dispute fare or charge button, Start by using in-app features found in the ride receipt, Give all the relevant details that Lyft asks for, Dont include irrelevant details or send long-winded stories. My last and newest complaint is being charged 3 times for the same ride on December 24. I explain the situation to them and ask for further investigation but they keep handing me off to specialized teams and telling me they wont drop the charge. During the ride, *****, the rider, said he just received a text saying that Lyft was sending another driver for the route I was already doing. My current premium of $1,052 times 6% is $63.12 and that's the LEAST I want from Lyft. If this doesnt solve your problem, the next step is to contact Lyft to start a legal process. Scheduled a Lyft ride from Gig Harbor, WA to SeaTac airport @ 1:15 PM. I have many more examples of lost communication through language. But when they Dont know where theyre going or not very courteous, I do not.

The ride was fine. How do I contact a real person at Lyft for help? No greeting, no goodbye, no thanks. Why did you do that to me? He told me where he works during the ride. Each time, I was late. I did On March 21, 2022 I scheduled a Lyft ride for 4:15 AM on March 22 from my home in Chapel Hill, NC to Raleigh-Durham airport. My current premium of $1,052 times 6% is $63.12 and that's the LEAST I want from Lyft. This obviously made us feel more nauseous and scared for our lives.After getting dropped off, Lyft support sends me pictures of alleged vomit on the car which are fake and say I need to pay $80 or my account will be suspended. I asked for a break down of how the charge was so high and they refuse to do so and ended my help chat. Terms of Service & Privacy Policy, The Fastest Ways to Contact Lyft Customer Service: For Passengers and Drivers. I went back and forth between Lyft and Uber to see which one would be less expensive. but again he never showed. It was determined that I was overcharged $33.39 and it would take 5-7 days to process.

Please correct my account within the next 3 hours to avoid any confusion and potential repossession attempts. Most Lyft drivers are speaking with friends on their Bluetooth so after my greeting, I leave them alone, do not move around in the car, graciously thank them, gently close the door. Desired outcome: We are in receipt of BBB complaint case ********. Since Lyft is an app-based program, what are the first ways to contact them is to use the help center: Using the app you can always contact them through the support system directly in the app. They also added a **** fuel surcharge. Customer Reviews are not used in the calculation of BBB Rating, 2,547 total complaints in the last 3 years, of those, 1,246 complaints were closed in last 12 months. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I'm down to 14% at the end of 6-month monitoring and 37 events are more than all of MY events. As I walk up the driveway, I realize my wallet wasn't in my pocket. ***************************** complaint concerns an incident on the Lyft Platform. Its ridiculous its time and money lyft is robbing me and their own drivers that took me where is the logic in that.My Poor driver had to turn off the lyft app put that he dropped me off and take me to the right location which was 15 more minutes away. Got notification 1 hour before P/U to be ready @ 1:15. This is the site to find out if there is a local office near you: https://thehub.lyft.com/hours/.

BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Very unsatisfactory experience with driver, Left ride I was never picked up but charged, Changes to their policies, People in voice to coordinate complex problems and give quick responses, English speaking drivers for English speaking riders, dino immediately put a hold on my account, don't group rides together, Never receiving refunds for canceled rides, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Lyft says that money is never fully taken and they kick it right back to your bank if you cancel. Terrible service! In 2016, the U.S. government placed me on SSDI benefits for various medical conditions I suffer from. All of these held against my available balance at my bank. In my last trip, the Lyft driver kept changing. Including trauma caused with uncertainty. Enforce (assuming you have one) the policy on drivers sticking to the first fare that they accept. The afternoon Lyft driver wasn't as bad, if you call 12 events better. This is my second call today. Changes to their policies, People in voice to coordinate complex problems and give quick responses, English speaking drivers for English speaking riders, dino immediately put a hold on my account, don't group rides together. If you send more than one question, the support agent will typically respond to one and ignore the others, In the Lyft Driver App: Report issues with individual rides in Dashboard and Earnings, In the app and help.lyft.com: Read support articles and find Contact buttons. I just told him again a few minutes ago and he did pick up the receipt just to throw it right back out the window as he was leaving. This review was chosen algorithmically as the most valued customer feedback. - Left ride I was never picked up but charged. In most cases this is nothing more than a rider seeking a free ride from Lyft and their ploy is to file a false complaint in order to be credited the monies back to their accounts. On 7/20/2022 at 1:20am ET I called a ride with Lyft for me and my friends. BBB is here to help.

They have people managing their Facebook pages so you can leave a comment or private message and they will get back to you. Because of this I was late to pick up my car, now I dont have a vehicle for work. I responded to Lyft saying that I had no idea what they were talking about and asked them to provide evidence, information, etc. If I don't hear from you in the next hour, I will be making a complaint with Better Business Bureau. This should not be allowed because it causes issues for the customer using the Lyft. If you want to contact Lyft to start a legal process, you have one of two ways that you can do it. The rides do not appear in my ride history anymore. I think youre confused about who the customer is. I demand an explaination of this unacceptable behavior from this company. I got an email that said something like, We now put all your rides in one day into a single charge. The rides are from the the week of 11/15-11/19. Please email me a statement showing the last 10 payments I have made along with the date. Have more class and have rules and guidelines on your drivers and cars. But he still has my license (home address) and 2 items that are not replaceable.

What to Do if You Were Overcharged By Lyft, How Much Does Lyft Cost? And they truly don't understand what's going on with my ride, where I'm going, that I need to get back home. Their charge kept changing, too. J Stryd's complaint concerns an experience on the Lyft platform. ComplaintsComplaints for Lyft, Inc.Car ServiceView Business profile. *********************** complaint concerns a damage fee that ****** has incurred on the Lyft platform. Claim it and get a lot of features. Desired outcome: I would like a breakdown of exactly how my ride was so much and would like a refund for the excess charge that I did not consent to. I would like for him to stop coming to this Arco if he can't throw his trash in the bin which we DO provide otherwise I will have to inform the authorities.

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