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Economy time: Will not use Economy mode, only heats during filtration cycles. Remember to cut power before removing any components. Never run the spa with the gate valves closed or without water circulating for any period of time. Cloudy spa water is usually caused by non-filterable liquid waste (e.g. Spa will heat to set point at all times on the weekend (Saturday & Sunday). We take pride in designing and manufacturing some of the world's most energy-efficient spas. You should add sanitizer following every use. Another reason your jets can turn off unexpectedly is if the pump has overheated due to the vents on the equipment door being blocked. Turn the spa on and wait for PR (Priming Mode) to appear on the topside display. The part that causes it to trip is the faulty part, if everything is disconnected and it trips then the board has a short and needs replaced or the breaker is bad. If your hot tub jets are surgingon and off, the first thing to check is your water level as it might be too low. Clear away any items from the vents and wait a while to see if your jets work again. Wait two hours and test the water again. A second reason why hot tub water can appear green is from metals and minerals in the water (usually copper). If the spa was recently installed, the most common reason the GFCI would trip is the Load Neutral (white wire) between the spa and GFCI which must be connected to the Load Neutral port in the GFCI breaker. Install the filter(s) (and weir and basket, if equipped) into the filter chamber. While it might be sufficient to just be a stable hot tub manufacturer producing quality tubs that can be relied on, Strong Spas has a greater vision. If your spa uses a circulation pump configured to run 24 hours, the screen will show you the purge setting instead of filtration. If this is the case, your dealer will be able to provide custom tips for keeping your spa water clean and clear. Once it is safe again, they will deliver your spa and can help you fill it up and get it started. Next, check your filters as they may be dirty. This makes an opening for the cover loop. Make sure white plumbing unions are secure and did not loosen during shipping. Sl or SLP will appear on the display until mode is changed. People and their swimwear introduce most of the unwanted contaminants that cause foam and bubbles in a hot tub. Please refer to owners manual for your spa for the most accurate information. To increase pH levels, add a pH increaser. If your spa pumps/jets are not working after filling your spa, you most likely have an airlock in the pumps. The filtration schedule shown on the screen will apply to the main filtration pump. Featuring our industry-leading and patented dual-walled DURA-LAST cabinet and integrated DURA-BASE system that offers easy access to components, we give you peace of mind as a Strong Spas owner. You can feel along the bottom to make sure all are in place and no gaps are present. On rare occasions, priming the pumps will not get rid of an airlock. Chat with us below! If the issue still persists, the circuit board will need to be replaced. If the sanitizer level is too low, add more. Once you have determined which component is at fault, replace the component. Its also important to regularly clean all surfaces on and around your spa, including the cover (the underside and the top), cup holders, headrests, etc. Through its innovations, Strong Spas has imprinted its status as one of the leading hot tub manufacturers in terms of both quality and features. My spa has a Freeze Mode error code, what do I do? Fill your spa through the filter by taking the filter cap off and put the hose directly in the filter. How do I get rid of debris in my spa water? Embark on your journey to tranquillity today. Failure to do so could lead to corrosion, staining, or scaling to the spa and its equipment. Step 2: Door Slip the upper lip of the door behind the lip of the spa. The purges are pre-programmed for a fixed number of minutes; therefore, the duration will be set to N/A on the screen, and only the start time can be modified. JetPakshave valves at the bottom that openand closeby turningthe valve. To keep your spa components safe from the cold, just turn your spa on as soon as it is full so the heater and pumps keep everything from freezing. Sleep mode heats the spa to within 20 F (11 C) of the set temperature only during filter cycles. Loosen the white pressure union on the top of the pump by hand or with a strap wrench. Bullfrog Spas Online Parts & Accessories Shop. You may also want to clean or replace the filters if you have not done so recently. In Energy Savings mode, the spa temperature set point will be reduced by 20F (11C) (see description of Economy mode above) during peak daytime hours. This happens because of a lack of sanitizer (chlorine or bromine). Spa will heat to set point at all times and all days of the week. Step 2: Remove Door Once both front corners are removed, look on each side of the front door to see the snap feature built into the cabinet. My spa has a Low Flow / Heater Overheating error code, what do I do? The power saving alternative for regular heating, you will know that you are in economy by the code displayed. To prime the pumps, press the Jets 1 button once to prime in low-speed. As much as possible, avoid entering your spa with sunscreen, lotions, deodorants, shampoos, or similar substances on your body, or detergents on your clothes. Make sure to properly maintain your spa pH and sanitizer levels and avoid introducing the unwanted contaminants listed above to prevent future foam and bubbles. If you dont plan on using your spa during the winter, follow this guide on winterizing your hot tub. When complete, the spa will automatically operate at filter speed and continue heating until water reaches 100F. Strong Spas is a global leader in the spa industry and one of the largest spa manufacturers in the world. Interested in becoming a part of the Strong Spas team? The pump has primed when water is flowing from the jets. Adjust water to the water level indication mark on the faceplate of the filter assembly. Simply turn the pump back on to start a new cycle. Text Service: (832) 906-7973, FinancingHow-To-VideosFAQsRichards Exclusive Lifetime WarrantyRichards E-PAYRTBS Forms, ReviewsEventsBlogCareersAbout UsReview Us- HoustonReview Us- Spring, Need a Quote? This brochure will help you understand the many benefits of the Premium Series, as well as give you details on the optional accessories that will bring your new Hot Tub together. Featuring our industry-leading and patented dual-walled DURA-LAST cabinet and integrated DURA-BASE system that offers easy access to components, we give you peace of mind as a Strong Spas owner. Next, check your filters as they may be dirty. What do I do if I wont be using my hot tub for a long period or during vacation? In addition, check the power connections to the pump. What do I do when my spa loses power in freezing temperatures? Good choice. If your sanitizer levels are generally testing at correct levels and your spa water is still cloudy, you can increase filtration times to see if that helps. Spa will heat to normal set point during evening hours and on the weekend. Adjustable jets on X Series spas open and close byturning the outer ring. Apply today. How do I get rid of foam/bubbles in my hot tub? In Super Energy Savings mode, the spa temperature set point will be reduced by 20F (11C) (see description of Economy mode above) during peak daytime hours. When air is bled out, tighten the union, turn the breaker on and set the pump on high speed. Slip sheets or carpets can also be used to drag a spa on most surfaces. If everything has been disconnected and the spa is still tripping the breaker then the board or breaker is faulty. In Standard mode, the spa will heat to the set point and filter according to the spas standard configuration. If the spa water has had algae growing for too long of a time, shocking the spa water may not be enough. If the breaker trips, reconnect the component then try again by disconnecting a different component. If there is power coming from the motherboard but the in.stream2 will not turn on, the in.stream2 unit will need to be replaced. Step 2: Remove door Pull the bottom of the door forward, the door can then be dropped out of the groove on top and removed from the spa. All pumps will have primed when water is observed flowing from the jets associated with each pump. Suggested use: Use to save maximum energy and heat only during set filter cycles. Fill the hot tub with a garden hose using cold water until reaching the fill line, which is normally 2 inches above the highest jet. Weve got it all covered for you. When you are not planning to use the spa for six or more weeks, or when someone is not able to maintain the spa on a weekly basis, you should use Away mode. The next step is to remove the front panel and locate the pump with an airlock. NOTE: If you press the Temp button any time during Priming Mode, it will exit that mode and begin Standard Mode. Adjustable jets on X Series spas open and close by, The next thing to check is the suction fitting(s), normally located at the bottom of your spa shell, to see if they are blocked. Suggested use: Use to save energy during weekday daytime hours and make ready for use at night and all day on weekends. Why cant I get a bluetooth signal on my hot tub?

Turn on or reset the GFCI circuit breaker to supply the spa with power again. Before operation, these valves must be in the UP/OPEN position and have plastic clips inserted. Step 3: Replace trim strips by snapping each carefully into the trim channel. In Weekender mode, the spa temperature set point will be reduced by 20F (11C) (see description of Economy mode above) from Monday to Friday. Why is my spa pump creating a burning smell or making excessive noise? In this case, contact your authorized Bullfrog Spas dealer for service.

From the durability of our premium pedestal base, to the strength of our industry-leading cabinet system, to our innovative Dura-Shield Hardcover with Lift Assist, being a DuraSport Series owner is easy, fun, and relaxing. Step 3: Electrical Disconnect be sure to disconnect any lighting or any other electrical wiring that is mounted onto the door before completely removing it. First, check your spas pH level and adjust if needed. These chemicals void the warranty. Or Call, Buying a pool these days is like a vacation. Remove any debris. To reduce the amount of foam and contaminants introduced to your spa water: For a temporary fix for foam and bubbles in your spa, add an anti-foam or foam remover as per the manufacturers instructions. The door can then be dropped out of the groove on top and removed from the spa. This will destroy the soap agents that normal levels of sanitizer will not. This could leave a yellow water line around the perimeter. Check all plumbing unions for leaks. Explore the tranquility of the Embark series. Spas not equipped with a dedicated filtration pump will turn on automatically, using jet pump 1 on low speed, to filter and/or heat. Step 1: Electrical Reconnect any lighting or electrical devices on the door before installing. If you cant get a wifi signal on your Bullfrog Spa, first ensure that both the primary and partner units are correctly installed. 18623 Kuykendahl Rd Spring, TX 77379 (281) 205-1100, Click the blue chat bubble on the right-hand corner to get started! Also check is the GFCI cord or breaker by removing the .3amp fuse marked F4 on the diagram inside the cover of the control system. Sometimes, your dealer may postpone delivery of your spa during winter storms because it can be unsafe for them to deliver a heavy spa with snow, rain, or ice on the ground. If one or both of the units does not have a light, or the light is flashing, refer to the Gecko wifi troubleshooting website.

Monthly, treat the pillows using a non-petroleum-based product such as 303 Protectant. The two most common modes are Standard-beginner and Super Energy Savings. Contact your authorized Bullfrog Spas Dealer for further diagnosis. This will maintain water resistance and luster of the product. Remove the access panel to your spa and place a small space heater inside the cabinet on a low setting.

This buildup can be easily removed using a spa surface cleaner or its equivalent. Press any button on your control panel to reset the system. After initial startup, verify that the home status screen appears on the panel. Place trim strips aside. How do I prevent a yellow water line from building in my spa? Take a deeper dive into the energy details and coverings/colors that are available. Carefully grab the bottom corner of the door and pull it out enough that you can slip your other hand in behind the side of the door about 4-5 inches (10-13 cm) up from the bottom. Make sure all gate valves are in the up/open position. Do not drain your spa. Ensure that the drainage is in an area safely away from window wells or basement entries. St or Std will appear on the display momentarily when you switch into Standard Mode. Step 5: Attach a standard garden hose. If needed, turn the dial up again. The drain is fully extended at approximately 2 inches (5 centimeters). Bullfrog Spas are designed to function well, stay warm, and hold up through the coldest of weather and do not require winterization unless you will be leaving your spa unattended for 6 or more weeks. Open the cover for several minutes, long enough to allow the water to cool down. Turn off power at the breaker. The best way to control foam is to super sanitize (shock) the water. Interested in becoming a part of the Strong Spas team? The neutral connection must not have contact to the ground on the load side of the breaker or it will trip. If you are trying to turn off the pump for jets 1 on your spa and it appears that they are not turning off, your spa is in the middle of a filtration cycle. WARNING: Never allow your spa surface to be exposed to alcohol, acetone (nail polish remover), nail polish, dry cleaning solution, lacquer thinners, gasoline, pine oil, abrasive cleaners, or any other household chemicals other than those listed. Save all Strong Spa paperwork, such as instructions, warranty card and model information regarding your hot tub. The last reason your spa jets can turn off is if the pump motor is defective. Disconnect one component at a time from the control board and try restarting the spa. In order to maintain sanitary conditions and protect against freezing, your spas pumps will purge water from their respective plumbing by running all pumps at the beginning of each filter cycle. If the water flow is good and there is still a flow condition code, the sensors on the heater should be tested. Depending on your spa model, your spa has either 1,2, or 3 pumps. If your spa uses a circulation pump configured to run 24 hours, the screen will show you the purge setting instead of filtration. If the spa will not be used for at least two weeks, lower the temperature to the lowest setting of 80 F (26C) or place in low range heat mode. Snap features in the corners and the cabinet panels allow for simple equipment area access, however, it is important to follow these recommended door removal instructions to avoid damaging the door or corner panels.

This code does not indicate an error, it indicates that the spa filtration cycle has been suspended because a user activated the spa while it was performing a filtration cycle. A light vibration noise is normal while the spa pumps and motors are running. Step 2: Remove door Carefully pull bottom of door out toward you. To reinstall spa door, reverse the instructions above. Any allergic reactions should be treated by a medical professional. Headrest discoloration and/or degradation is accelerated by high sanitizer use and improper ventilation after shock treatments. Step 4: Remove drain cap. From there you will pull the door firmly away from the spa until the snap on the door pulls out of the snap feature in the rib. Your dealer may have additional tips based on the chemical makeup of your local water supply. From the durability of our premium pedestal base, to the strength of our industry-leading cabinet system, to our innovative Dura-Shield Hardcover with Lift Assist, being a DuraSport Series owner is easy, fun, and relaxing. Contact your dealer to get replacement clips or purchase them from our online shop. Starting from one side, force the first snap into place. The filtration schedule shown on the screen will apply to the main filtration pump. Strong Spas is a global leader in the spa industry and one of the largest spa manufacturers in the world. Next, check for blockage in the pumps.

Standard mode maintains the desired temperature. Step 4: When removed, lean door against spa. Filter cycle start time: 8:00 AM, duration 1.5 hours and 8:00 PM, duration 1.5 hours. On the board find the wiring harnesses (white adapters with 3-4 wires in them) plugged into the board, use the diagram on the electrical box cover to locate the components. If your Bullfrog Spa loses power during freezing temperatures either due to a power outage or a malfunction and the GFCI wont reset, you will want to help keep the spa and its components warm until power is restored or your dealer can repair the malfunction. If you have no power, the fuse is good and the breaker is not tripping you may have a problem with the breaker. Why do my spa jets turn off during operation? Step into a Strong Spa and experience an entirely new level of relaxation, calm, and tranquility. The factory default setting is Super Energy Saver mode. This is normal spa operation. The Spa will drain about 5 gallons (20 liters) per minute. If your jets are not working after filling your spa, you most likely have an airlock in the pump. Warning: You must be a qualitied electrician and or service technician to perform diagnosing or serial injury or death can result: High voltage components are in use. This is done by placing a short flathead screwdriver below the corner and slipping it up partway behind the corner and using it as a lever to pry out the bottom half of the corner outward. Low pH levels (less than 7.4) can cause discomfort to your skin and as well as corrosion to the spa equipment.

Super sanitize (shock) the spa water to get rid of algae and other growth in the spa.

The filtration system will remove the smaller debris. Why cant I get a wifi signal on my hot tub?

Debris from wind, trees, and users will occasionally accumulate on the bottom of the spa. Which filter cycle (water care operation mode) should I use for my spa? Loosen the white pressure union on the top of the pump by hand or with a strap wrench. Do not wash swimwear you intend to wear in your spa with detergents. To remove these substances, use a water clarifier product as per the manufacturers instructions. If so. There are two nuts above and below the straps. The best filter cycle for your situation will depend on how often you use the spa and what time of day you typically use the spa. Interested in becoming a part of the Strong Spas team? Standard is the default setting, and you are in standard mode if none of the other setting codes show up. If you do not hear anything when the button is pressed the button may not be working. To better prevent future blockages, make sure you are using genuine Bullfrog Spas filters as other filters may not prevent debris from entering the pumps. Once the water is at the correct level and air is bled, turn on the power at the GFCI breaker. If this does not solve the problem, have a qualified Electrician check the electrical service for issues. Be careful of common obstacles in your path such as overhanging tree limbs, awnings, protruding gas meters, water meters, and A/C units. Designed with your relaxation needs in mind, the Ascent Series offers a blend of signature Strong Spas features and trademark performance, creating a seamless balance between comfort, luxury, and convenience.

If a leak is detected, tighten the fitting by hand. Relax in the luxurious features and amenities that soothe the senses and rejuvenate the spirit in our Strong Spas Premium line of hot tubs. The entire FROG @ease System including a FROG @ease Mineral Cartridge needs to be replaced every four months. dust) can also contaminate the water leading to cloudy water. Finally, check the control set up for proper operation (refer to dealer). This is normal spa operation. Save all Strong Spa paperwork, such as instructions, warranty card and model information regarding your hot tub. Filter cycle start times: 8:00 AM, duration 1.5 hours and 8:00 PM, duration 1.5 hours. Using lotions to moisturize your skin can also help. Step 3: Corner Slip the upper lip of the corner into the top groove of the spa. Lower the door while gently pushing on it until you feel the snaps line up with the snap features in the ribs. Lowering the temperature will cut the cost of operation; however, you will need to adjust the temperature setting approximately 4 hours before use in order to heat the spa to 100 F (38C). The automatic timer has completed its cycle. If your spa has a 3rd pump, press the Jets 3 button to prime the third jet pump. Another method is to cut off power and disconnect each component then reconnect each part one at a time until the breaker trips. Open all gate valves in the equipment area. If you have not found the source of the problem after disconnecting each spa component individually, disconnect all components from the control board and try starting the spa. In the descriptions of each mode below, economy mode means that the set point will be reduced by 20F* (11C), which means that the heating system will not be engaged unless the temperature falls to 20F (11C) below the spas set temperature. This will get rid of the foam almost immediately but will only be temporary, lasting a day or two. This will help keep the pumps and pipes warm. Step 1: Electrical Reconnect any lighting or electrical devices on the door before installing. When air is bled out, tighten the union, turn the breaker on and set the pump on high speed. For extended absences you may also choose to winterize the spa. Starting from one side, force the first snap into place and then force the other side until the door is secured. Adjust the thermostat to desired temperature or set to high heat range. If OHH is displayed on the control panel, this means that the thermometer has detected spa water temperature above 110 degrees F. Do not use the spa at this temperature. Frequently monitor the spa until power is restored and your spa is functioning again. Contact your authorized Bullfrog Spas Dealer for repair/replacement. After the pump turns on and water is visibly flowing from the jets wait a few seconds and then press Jets 1 again to initiate highspeed operation of Pump 1. During the summer, set only one filter cycle per day. If you are using the FROG @ease for Bullfrog Spas water care system, first make sure the SmartChlor cartridge is not empty. Follow the directions in the how do I fix an airlock in the pump section below. Remove exterior spa panels of the spa. Repeat this process until the sanitizer levels consistently read correctly. Turn the spa on and wait for PR (Priming Mode) to appear on the topside display. STIL spas are designed so that there are no visible fasteners from the exterior. Each spa motor has a shipping bolt that can contribute to the vibrating noise and can be removed once your spa is delivered and installed. Check with your spa dealer about local water conditions to see if your area has copper in the ground water. During periods of freezing temperatures, a spa that has malfunctioned may be subject to damaged plumbing or equipment as a result of ice buildup within the spa. Follow the directions in the how do I fix an airlock in the pump section below. The first reason why your hot tub can turn green is from algae growing in the spa. If your spa pump is creating a burning smell or making excessive noise, the pump motor is defective. We recommend cleaning those surfaces every 30-45 days. Our Strong Spas Summit Series seating is ergonomically designed for your maximum relaxation and rejuvenation. If you are in need of replacement parts or accessories for your Bullfrog Spa, first reach out to your local dealer. Detailed instructions for filling each spa series are found in your owners manual. Where do I find replacement parts and accessories for my hot tub? If your spas vibration noise level seems excessive, the first thing to check for is the spa motors shipping bolts. You will be asked to confirm your choice. Spas can be moved in the horizontal or vertical position, but do not lift the spa on the door side because the door side cannot support the weight of the spa and you may break the door. Your spa is equipped with a freeze protection mode. If your jets turn off automatically after either 30 or 60 minutes, this is completely normal. Turn the pumps on and off several times each to try purging out any airlocks in the pumps. NOTE: If you press the Temp button any time during Priming Mode, it will exit that mode and begin Standard Mode. Continue to pull the door away until the second snap on the other side pulls out. If the spa is not tripping immediately upon startup, a process of elimination should be used to identify the problem. NOTE: Spas NOT equipped with a dedicated filtration pump will turn on automatically, using jet pump 1 on low speed, to filter and/or heat. Insert the cover loop into the opening and push the cover loop entirely into the clip. Strong Spas is a global leader in the spa industry and one of the largest spa manufacturers in the world.

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