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Amendments, cancellations, and refunds. 2. Check your confirmation email to see how long the driver will wait at the pick-up location. We may issue Rewards to youat our sole discretion and subject to(a) the terms here in A13 and (b) any Individual Reward Criteria that apply. Our We Price Match promise does not apply to non-accommodations related products and services. Take care of the Accommodation and its furniture, fixtures, electronics, and other contents, and leave things in the same state they were in when you got there. Pre- authorization can be applied to specific policy types, too. If you get any Credits or Credit Card Cashbacks in another currency, well convert them to your default currency, or another currency we may elect, using our Currency Conversion Rate. Genius rates are for members of the Booking.com Genius program. offers with expiration dates), platform restrictions (e.g. With a deposit, you can make sure youre covered if a guest cancels. 9. Lost, stolen, or expired Rewards will not be replaced. No matter how much your guests plan their trips, unexpected events can alter their bookings. We want you to pay the lowest price possible for your product and service of choice. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. prices, availability, and cancellation policies) is based on what they provide to us. Any refund may take up to 5 business days to arrive in your account. Our Trip Service is made available for personal and non-commercial use only. 2. 2. 7. If anything goes wrong during your Rental (e.g. 14. If that Travel Experience costs less than you have in Credits, your unused Credits will remain available in your Wallet. In many cases, the Service Provider will charge a young driver fee for each driver under a certain age (e.g. policy return template website ecommerce returns templates sample refunds termly business examples shopping guide generator godaddy number io Well store your Payment Method details for future transactions after collecting your consent.

For info on reviews, ranking, how we make money (and more), check out When you book a Rental, your Booking is either (a) with us or (b) directly with the Service Provider. You can change to another language whenever you like. You must provide all the information we need to arrange your Booking (e.g. Copyright 1996-2022 Booking.com. When you pre-book Private or Public Transportation, your Booking will be directly with the Service Provider. 12. We may change any feature of the Genius program, including the membership levels and the way the program is structured. We may do this at any time, and without advance notice. Pay in advance: Youll pay securely with Booking.com at the time of the booking. 2.

20. 2. That way, youre covered if they cancel. All Private Transportation. All Credits have an expiration date, which youll find in the Credits section of your Wallet. For more examples, just enter point-beyond ticketing, hidden-city ticketing, or back-to-back ticketing into a search engine. Rewards give you (a) Credits in your Wallet or (b) something different (e.g. Just to be clear, were not responsible or liable for any picture uploaded to our Platform, and were allowed to remove any picture at our discretion (e.g. Each Trip Provider acts in a professional manner vis--vis Booking.com when making its product and/or service available on or through Booking.com (both for its business-to-business ("B2B") and/or business-to-consumer ("B2C") relationship). After their trip, guests tell us about their stay. You can cash out Cash Credits (but not Travel Credits) to a Payment Method. request insurance letter cancellation policy word format pdf When you book an Attraction, you enter into a contract directly with (a) the Service Provider or (b) a Third-Party Aggregator (if theyre reselling the Attraction), as disclosed during the booking process. (You can change the language at the top of this page.). 6. 11. Unless otherwise indicated, any Partner offer that you reserve: 3. When they do, its just as important that they know what to expect as it is that you don't miss out onrevenue. Youll find the cancellation policy in the Contract of Carriage, which is available while youre booking your Flight. Booking.com may display offers that are not directly sourced from Trip Providers, but are facilitated by a Booking.com partner company, such as another platform (Partner offer). 2. your Booking confirmation number, your contact details, your PIN (if you have one), and the email address you used when booking, a summary of the issue, including how youd like us to help you, any supporting documents (e.g. Booking.com does allow the Trip Provider to respond to a review. Of course, well only do this if in our opinion theres a good reason to, such as: 2. the same size, type of transmission, etc.). Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change. For customers within the European Economic Area ("EEA"), Switzerland, and the United Kingdom the following applies. the key terms of the Rental Agreement, which you'll see while youre booking, and. The Service Provider is solely responsible for the Travel Experience. Private Transportation Journey means the private transportation journey as set out in the Booking (including any changes after the Booking was made). F6. You may be responsible for dealing with any retroactive change in the tax rate. any changes to one Flight will not affect the other, for example, if your initial Flight is canceled, you wont be guaranteed a refund for your second Flight. Sections B to F: Specific terms for just one type of Travel Experience: Section F: Private and public transportation.

19. 5. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We provide the Platform on which Service Providers and (from time to time) Third-Party Aggregators can promote and sell Travel Experiences, and you can search for, compare, and book them. Cancellation and prepayment policies may vary per segment, product, or service of each Trip. These terms and conditions and the provision of our services shall be governed by and construed in accordance with Dutch law. If you want to review, adjust, or cancel your Trip Reservation, revert to the confirmation email and follow the instructions therein. For details of how we organize payments (including the related rights and obligations), see Payment (A7) above. For some products/services, the Service Provider will require an Upfront Payment and/or a payment taken during your Travel Experience. Where to find your Credits. Make sure youre covered whenever guests cancel. Our Platform only shows Accommodations that have a commercial relationship with us, and it doesnt necessarily show all their products or services. Booking.com has taken out insolvency protection by way of a bank guarantee with Deutsche Bank administered by Sedgwick International UK for any monies paid directly to Booking.com. cleanliness) because those are proven to be particularly helpful for customers in assessing the quality of certain accommodations, and (v) anonymized and aggregated historical booking data (e.g. 1. Your Wallets default currency is determined by your location, residency, or another currency we may elect. You must make sure all passengers are at the pick-up location on time. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). hotel room, taxis). The commission percentage paid by the Trip Provider or other benefits to us (e.g. Amendments, cancellations, and refunds. inaccurate information about a Service Provider, product, service, or action of a Service Provider or other business partner, mistake in an email address, phone number, or credit card number (unless its our fault). If you breach these Terms and/or the Service Providers terms, to the extent permitted by law: 3. Payment is safely processed from your credit/debit card or bank account to the bank account of the accommodation provider through a third party payment processor. 1. However, if they cancel after that, they wont get the deposit back. 6. Your current language is English (US), all the terms that weve been provided with, Prices, We Price Match, and offers facilitated by a partner company. Booking.com Transport Limited is the merchant of record for your Booking. cancellation salon hair massage signs policy sign appointment spa missed nail notice business appointments door tech Youll be provided with a summary of the key terms during the booking process. 72hr 2. If you arent at the pick-up location on time, you may be charged a cancellation fee. Youll see when Credits were received or spent, and when theyll expire. When you make a Booking, you agree to pay the cost of the Travel Experience, including any taxes and charges that may apply. the expiration dates of any Rewards or Credits, conducting an unreasonable amount of searches, using any device or software to gather prices or other information. When you make a Booking, its directly with the airline. 5. ), youll enter into a direct contract with the Third-Party Aggregator or another company. We provide the Platform on which Service Providers can promote and sell their Travel Experiences, and you can search for, compare, and book them. 1. 24. By accessing, browsing, and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the "Platform") and/or by completing a reservation, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below (including the privacy statement).

3. Service Provider means the provider of a travel-related product or service on the Platform, including but not limited to the owner of a hotel or other property (for an accommodation Booking), a museum or park (for an attraction Booking), or a car rental company or airline (for a transport Booking). Pre-Booked Private Transportation. There may be a fee for changing or canceling your Flight. 5. Where to find your Rewards.

From the point at which you make your Trip Reservation, we act solely as an intermediary between you and the Trip Provider. If you pick your car up later (see D4.4 above) or drop it off earlier than agreed in your Booking Confirmation, the Service Provider will not refund you for the unused time. well give the Service Provider the Booking details (e.g. When you make a Booking, you accept the applicable policies as displayed in the booking process. However, if it offers free cancellation, youll be able to cancel it for free, as long as you do so in time. by making a Trip Reservation through the Trip Service), you enter into a direct (legally binding) contractual relationship with the Trip Provider in which you make a reservation or purchase a product or service (as applicable). if it was about ground transport, you cant (because ground transport is booked with Booking.com Transport Limited, and the UK has left the EU). Therefore, we will not be responsible for the proper performance of those travel services. Travel Credits can only be spent on certain Travel Experiences. accept that we just provide a booking platform (i.e. Please enter a valid email address. 4. For details of our payment process, see Payment (A7) above. The price of your Rental is calculated based on 24-hour units, for example, a 25-hour rental will cost as much as a 48-hour rental. Well show you the offers that are available to you, in (what we think is) the right language for you. keep all documentation (e.g. Notwithstanding the foregoing choice of law, a natural person using any of our services for a purpose which can be regarded as being outside their trade or profession (hereafter also referred to as "consumer") can rely on the mandatory provisions of the law of the country where they have their habitual residence (i.e. 4. If you bought insurance through our Platform, refer to the policy document(s) for the terms and for further info. On top of that, you can apply different policies to different room types. check out date). By arranging travel to or from any location, we are not guaranteeing that it is without risk and, to the fullest extent permitted by law, we will not be liable for any resulting damages or losses. 2. cancellation signnow kielbasa We want you to get the best possible price every time. Once youve booked your Accommodation, we will provide you and the Service Provider with details of your Booking, including the names of the guest(s). Booking.com undertakes its best efforts to monitor and remove reviews that include obscenities, mentions of an individuals name, or references to stolen goods. 6. 2. AFTER your rental is due to start (or if you no-show), youll receive no refund. 3. Note that Trip Providers may have, declare applicable, and/or require (acceptance of) in addition to the policies and fine print as disclosed on the website, their own (delivery/shipping/carriage/usage) terms and conditions and house rules for the use, access, and consummation of the Trip (which may include certain disclaimers and limitations of liability). 20. Booking.com does not act as the merchant of record for any product or service made available on the Platform. to share with us/the Service Provider/an insurance company. With pre-authorization preferences, you can show guests whether youll pre-authorize their cards or not, as well as how much and when youll pre-authorize. promotional codes that can only be used in our app), property restrictions (e.g. On-Demand Private Transportation means a private vehicle that you request when you arrive at the pick-up location (or just before). Growing Together is our ongoing promise to build a stronger era of partnership. booked accommodations). If anything needs to be repaired or cleaned because someone in your group has done something unreasonable or is in breach of these terms, youll be responsible for the cost of repairs/cleaning. 5. drugs, prostitution), Sites, emails, and addresses, phone numbers, cc details. With a customized policy, you decide how long before check-in guests can cancel for free, and how much theyll be charged if they do cancel after that point. You'll find each Service Provider's cancellation policy and any other policies (e.g. C6. Certain designated support companies render limited customer care support services (only by telephone). It's your responsibility to make sure the payment goes through on time, that your bank, debit card, or credit card details are correct, and that there's enough money available in your account. Its not a common practice, but international law allows disinfection of aircrafts to kill insects. Third-Party Terms (in the Flights section) means both the Intermediation Contract and the Contract of Carriage. well provide you with Pick-up information (e.g. The car pictures are illustrative only. 2. Nothing in these terms will limit our (or the Service Providers) liability in respect of our (or their) own (i) negligence that leads to death or personal injury or (ii) fraud or fraudulent misrepresentation. If you have any accessibility requests: 1. You hold a certain amount to verify a guest's card, with the plan to charge it fully at a later date. We provide the Platform on which Service Providers can promote and sell their Accommodations, and you can search for, compare, and book them. 8. You can help us help you as quickly as possible by providing: 2. If we charge you fees in connection with any such services, youll find the fee expressed as a percentage over European Central Bank rates. The support companies do not operate and are not authorized to act as any form of process or service agent of Booking.com. No modifications: Once your booking is complete, any changes to your personal or booking details won't be possible. 1. force majeure or event beyond our control. If there is any discrepancy between their terms and our Terms, their terms will apply. Before you travel, we advise you to find out about disinfection, including where it might happen. Either way: 2. Eligible Booking means a Booking that meets the criteria to qualify for a Reward. 5. 2. additional baggage, insurance, etc. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the UK English version and any other language version of these terms and conditions, the UK English language version to the extent permitted by law shall apply, prevail and be conclusive. Once youve made your Booking, well give the Service Provider your details (e.g. With a fully flexible policy, your guests will only pay when staying at your property and can cancel free of charge during a time frame of your choice prior to check-in. cancellations plugin Under Cancellation policies, you can select a fully flexible policy, a customized policy, or apply different policies to different room types. You must ensure that any driver with a drivers license issued in England, Scotland, or Wales obtains a license check code no more than 21 days before Pick-up. We may set off/settle any or all of your Credits against any claim we (or a Group Company) have against you. For example, if: Amendments (changes) before your Journey begins. If, after you've booked your Accommodation with us, you find the same Accommodation (with the same conditions) for less on another website, we promise to refund the difference, subject to the We Price Match terms and conditions. Youre responsible for making sure that all information is (and stays) correct, complete, and up to date, If we ask you for proof of ID, please provide it within 30 days. Some Bookings cant be canceled for free, while others can only be canceled for free before a deadline. Rewards means a benefit that you are promised. 6. policy cancellation template pilates pdf If you know of or suspect any fraud or unauthorized use of your Payment Method, contact your payment provider, who may cover any resulting charges, possibly for a fee. For certain products and services, Booking.com facilitates (through third party payment processors) the payment of the relevant product or service (i.e. 3. Services (in the Private and Public Transportation section) means the provision of a Public Transportation Journey or Private Transportation Journey. 3. 4. 5. its truthful (e.g. This will both prevent surprises for your guests and you from missing out on revenue. Alternatively, you can select non-refundable policies where guests wont get their money back if they cancel. In order to determine the comparable set, the quality rating is based on many (400+) features that can be divided over 5 major categories: (i)facilities/amenities/services offered by the accommodation on Booking.com, (ii) property configuration such as unit size, number of rooms, and occupancy, (iii) number and quality of the photos uploaded by the accommodation, (iv) average guest review score as well as some subscores (e.g. To the extent permitted by mandatory local (consumer) law, these Terms and our services will be governed by Dutch law (for accommodations, flights, or attractions) or English law (for car rentals and private/public transportation). Booking.com has the right towith immediate effectdeny or limit access to our Platform, our (customer) service and/or your Booking.com account, to cancel a confirmed reservation, and/or prevent a reservation from being made by you in the event of any alleged or reasonably suspected (i) form of fraud or abuse, (ii) non-compliance with applicable laws and/or regulations, (iii) non-compliance with Booking.com values and guidelines, (iv) inappropriate or unlawful behavior, which includes (but not limited to) the following: Violence, threat, harassment, discrimination, hate speech, endangerment, invasion of privacy, human trafficking, exploitation of children, and obscenity in relation to Booking.com (or its employees and agents), the Trip Provider (or its employees and agents), and/or third parties, or (v) other circumstances thatat Booking.com's sole discretionreasonably justify Booking.com taking any of the measures above. Youre not allowed to monitor, copy, scrape/crawl, download, reproduce, or otherwise use anything on our Platform for any commercial purpose without written permission of Booking.com or its licensors. We do not (re)sell, offer, or provide any Attractions on our own behalf. We and/or the Service Provider may cancel the Booking with little or no notice, but this would only happen in very specific situations. If you think you might be late, contact the Service Provider or us, even if it's because of a flight delay and youve provided your flight number. If you don't accept that change, youll be entitled to cancel and claim a full refund (no matter how close the start of your Rental is) but we wont have any additional liability for any direct or indirect costs you may incur (e.g.

credit card, debit card, bank account, PayPal, ApplePay, etc.) Can't be combined with any other offers (promotions, incentives, or rewards). When booking on our Platform, you must enter the Main Driver's age, so we can show you details of any age-related fee(s), which you would pay at pick-up. Any payment you make would be between the Service Provider and you. All Private Transportation. Check the relevant product, service, and reservation conditions and details thoroughly for any such conditions prior to making your reservation. Group Company means an affiliate of Booking.com either a direct shareholding of Booking.com or part of the Booking Holdings Inc. group. Once youve received some Credits, youll find a Rewards and Wallet link in your Booking.com Account menu. 2. You must check the details of your Booking carefully, and provide all the information we need to arrange your Booking (your requirements, contact details, etc.). Booking.com does not accept nor assume any domicile at any place, location, or office in the world (also not at the office of its support companies), other than its registered office in Amsterdam. Were not a contractual party to your Booking. They'll tell you how much this would cost, and you'll enter a new contract with them directly. 3. We use these multiple features to derive statistical patterns. Otherwise you wont be entitled to a refund. if a picture does not meet the above criteria). The Trip Service is rendered by Booking.com B.V., which is a private limited liability company, incorporated under the laws of the Netherlands and having its offices at Herengracht 597, 1017 CE Amsterdam, the Netherlands and registered with the trade register of the Chamber of Commerce in Amsterdam under registration number 31047344. Your fare will include any taxes and fees charged by an airline or government (except entry/exit fees see Entry/Exit fees below). If the currency selected on the Platform isn't the same as the Service Provider's currency, we may: Youll see our Currency Conversion Rate during check-out, in the Booking details of your Account, or (if you dont have an Account) in the email we send you. When you complete your Booking, you accept these Terms and any other ones that youre provided with during the booking process. The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary. Sometimes the only way we can change a Booking is to cancel it and make another one, in which case we may charge you a cancellation fee on the rental companys behalf.

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