decline refund email templategarage for rent south jersey

I have relayed this feedback to the rest of my team and can assure you that this mistake won't happen in the future. You can do that by phone, messenger or email the choice is yours. I've forwarded this issue to [head of the appropriate department], our [person's job title]. Always remember to focus on your future relationship as we've done in this decline a refund email sample. A refund policy is pretty self-explanatory; it goes over the specific circumstances under which a customer may request a reimbursement of the funds paid for a certain product or service, how to go about requesting such a refund, and the delays that apply. Once in a while, it's nice to send your customers a little thank you. A job applicant is a person who applied for your open job position by sending the required documents (a resume and or portfolio), but did not qualify for the next phase of the selection process. 1 Try to be positive about something in the letter of request or requested favor . Refund Not Received Follow-up Email Template Whether it's the bank's fault or your fault, communication is key to upholding your customer's trust. We are very sorry to say that we will not be able to refund you for the item you purchased from us on 11/09/2020 and returned on 19/09/2020; we have found little wear and tear on the bag. In the meantime, please accept this replacement product [link] that I've personally assessed for performance. Indicate that you're grateful for their patronage and you hope they will shop with you again. Thank you again for being a great client for [amount of years]. The reasonable deadlines are 14 to 30 days. There are several kinds of questionnaires you may send your customers. Download the Refund Not Received Email Template #6. A customer might not be expecting a follow-up, but that's what will make them appreciate it even more. A refund request letter or refund demand letter is written by the purchaser of a product or service when he or she would like to return the product or cancel a service due to some fault and have the purchase price refunded. The letter is a written notice to the card company about the problem. They won't be angry enough to churn, but they will expect you to make things right. Suppose your customer hasn't received a refund and reached out to you about it. This standard email to a customer about a refund sets out the process. However, get the refund process wrong, and you could destroy your reputation says retail giant Shopify. At Step 2, add information about your website/app and business. You want to show them that, no matter what, you still care about them and want what's best for them. Before you send the email declining a refund, proofread it carefully and check to see if you missed any policy explanations. We are sorry for not being able to help you get your refund urgently. We use cookies to analyze site performance and deliver a better experience for visitors. To be efficient about it, keep these 9 refund email templates on hand - just make sure to customize them to reflect your brand tone & voice. If you sell products either online or in a brick-and-mortar store, its just a matter of time before your customer knocks at your door requesting a refund. Tranzzo is a reliable payment provider. Use active language like, "I looked into your situation and our refund policy does not allow one in this case.". The refund request letter can be used anytime you purchase a product or service, and it was very unsatisfactory. They might even be mad about external factors and not necessarily your business. Offer a note of thanks for applying for a job position in the Hi-tech domain in a respectfully decline letter. Instead of saying Your case has been investigated and The refund cant be provided, go for I have carefully looked into your situation and We cant issue a refund according to our policy. Are you interested in renewing your subscription? It doesnt matter if the scenario is a customer request, general FAQ, complaint, or feedback you need to follow up. After leaving the path open for more questions, it's critical to follow up with the customer and give them a final status on the resolution of their issue. For further information regarding the fraud sellers, you can visit our website or call us on our toll-free number. Subject- Refund request letter. By offering a free trial, you're gaining the prospect's trust. A well-written letter declining a request for a customer claim or adjustment can turn down the request and still retain the customer's goodwill. First, lets understand whats the right way to say no to a refund request. In that case, you should act as if you're responding to a customer complaint: with empathy, sincerity, and clear intentions to resolve the problem. If you will refund the customer's money, tell them how and when they'll receive the refund. We also need you to know that recharge, once made, cannot be transferred or refunded. Be transparent and tell customers what went wrong and what caused the problem. We've made some changes and can offer you an XX% discount to stay with us. Thats how your answer will look more official and not appealable. Its easier to accept the negative outcome when the customer knows youve spent some time looking into their case. If you can't find it on our listing of the best email writing tools, you won't need it. Thanks again for being such a fantastic customer! Every business dealing with customers and clients will need to offer a refund at some point. Heres an email template that can help you assuage your customers. If customer interaction isnt your strong suit, its normal. Check out our Blog and the FAQ section for advice and other information. We hope you have found our solution appropriate, and we wish to be a part of your cravings for a lifetime. Here's a step-by-step breakdown of the refund email format: Always refer to the purchase, product, or service that is being refunded in the subject line. Due to the companys refund policy or maybe its return policy youre unable to offer the customer their refund. The best way to soften the blow is to respond with empathy, follow up with an explanation, and offer a goodwill gesture like a store credit or discount. If you decline the refund request, provide clear reasoning for it by referencing your refund policy If you refund their purchase, tell them how and when they will receive their money back Express regret that you failed to meet the needs and requirements of the customer Asking for feedback and show your motivation to improve in the future Free and premium plans. You won't be able to easily enforce your policies surrounding refunds unless you have a well-drafted, publicly-displayed Refund Policy document. This type of letter has a format that can easily clear your message. Sometimes, a customer is so upset that there isn't much damage control you can do. I'm glad that you've stuck around with us for this long and brought your friend to share the experience with you. Empathy can help you deal with frustrated customers and decrease the chances that they'll leave you for a competitor. Doing so will help them prepare for the shift, as this change will affect them, too. In that case, a small discount could buy goodwill with the customer. For example, its a standard practice to accept items only in their original condition and unopened. I've looked into the issue, and it seems that [briefly explain the reason for their bad experience, if applicable]. We take all customer inquiries, requests and comments seriously and do our best to help in whatever way possible. Jocelyn Mackie Refund requests are all about the money, so this final part of the process sets out when the customer can expect a refund and where it will go. Smoothing out the problem by promising it wont reoccur maintains a positive B2C relationship. I am emailing you to cancel my membership/contract. I'd be happy to talk you through some of our other options and see if any of them feel like a good fit. Upon review of your transaction, we've determined that the amount you have paid is more than what was required for this product or service. Thanks for letting us know about this faulty product. I sincerely apologize for your negative experience with our [product/service/company department]. If you create a clear Return/Refund Policy that you can live with and enforce consistently, declining refunds becomes easier. How to write an apology email to customers. My passion lies in helping startups enhance their business through marketing, HR, leadership, and finance. If you want, you can appeal to the customer that you can fix problems. Whether youre going to pay for delivery or not, provide your clients with this information. If you'd like to share your experience using [Your company's tool], here are our pages on [review site] and [review site], where you can give us a rating and share your feedback to help other customers like you. Are they users of your product? Even though none of these documents is required by law, they are your shield against dishonest consumers. Below, we've curated a list of the best customer service email templates for every support situation. They can help you personalize your response so that it doesn't seem canned, which in turn strengthens your company's customer retention strategy. Your clients should know whether theyll receive money, coupons or anything else. Begin with the bad news (and make no apologies for selecting the most qualified candidate). They may be disappointed by this (or, in some cases, get angry! Dear {formtext: name=first name; cols=8}, 5 Sample Letters Denying Request for Refund, Letter Denying Request for RefundDue to No Refund Policy, Decline Refund Request Letter SampleDue to Voided Warranty, Sample Letter Denying Request for RefundDue to Refund Deadline Passing, Your Refund Request Has Been RejectedLetter Denying Request for Refund, General Refund Request Denying Email Template, www.example.com/exclusive-promotion-t-and-c, Thank You Message to Customer For Purchase: 5 Free Templates, 26 Example Thank You for Your Quick Response Emails and Phrases, 6 Ways To Personalize Customer Service For Your Brand, 10 Best Customer Success Email Templates for 2022, How to Provide Customer Support On Instagram, How to Provide Customer Support On Facebook, How to Respond to a Cancellation Requests + Email Templates, 7+ Thank You for Your Inquiry Email and Phrase Samples, 10 Ways to Say I Will Get Back to You as Soon as Possible, 5 Sample Apology Letters to Unsatisfied Customers, 5 We Apologize for the Inconvenience Letter Samples, 16 We Appreciate Your Feedback Emails and Note Examples, 5 Samples of Apology Letter to the Customer for Delay, Thank You for Your Order: Emails and Phrases That Engage Customers, 4 Samples Of My Apologies For The Delay In Replying To Your Email Responses, How Stuart ensures customer satisfaction using Text Blaze - Case Study. Pro tip: Consider using one of these "thank you in advance" alternatives for a more polite approach. Was this step helpful? Remember, you must send the letter within 60 calendar days of the date that the first statement on which the disputed charge appears was sent to you. For example, you could say something like, "I see that you've had this problem before, a few months ago." If you have any feedback or questions, don't hesitate to give me a call or shoot me an email, and I'll help you out! I can assure you that this issue will not happen again. But the retail branch of Apple offers a separate Return Policy in the support section of its web page but this policy has nothing to do with iTunes' policy. To avoid unpleasant surprises for customers and exhausting arguments for yourself, add this information to your policy. If you'd prefer to refer to your company in the plural form, simply swap the "I" for "We.". Offer a discount for their next purchase if you have the means to do so. As you will be working directly with them from now on, it's essential to develop an even stronger relationship with them that will continue into the foreseeable future. The exception is when they are under warranty which covers the defects a customer is applying to. I appreciate everything you've done to make our company the best it can be. Ill be checking in with you in a few days to update you on the status of [the issue]. Is the customer issue transparent? Additionally, once a customer gets acquainted with a product during a free trial, it's harder to turn it down. We understand that this is hard, so below, we'll take you through a step-by-step guide to responding to an angry customer email. Customers will assume its an automatic reply, and it could worsen the scenario. TLDR: How you deal with refunds reflects how you run your business. They may be disappointed by this (or, in some cases, get angry! This is [Insert your name] from [Insert company name] and we received your refund request for [insert product name]. Keep the Professional Tone of Voice. Please feel welcome to reply to this email with any questions you may have, and I would be more than happy to help. Explain your decision. Alternatively, you can check the tracking number and notify them that the package should have been left in their mailbox or on their front step. Whether you're checking in with your product team, retraining your sales team, or revisiting the relationship with your logistics partner, you should indicate to the customer that their angry email has resulted in company-wide action. You can use the following templates to decline a refund nicely and reasonably: Hello Mr Jonson, I am writing to you in regard to your recent call. Writing a refund email is never fun, but it doesn't have to be fruitless.Using the right phrasing and tone, you can turn a loss into a win.With tact and professionalism, business owners can create a refund email template that turns dissatisfied . The more opportunities you give them to interact with you, the higher the chance their temper will subside, and they will come to respect your company again. Let me know some pros and cons and if there's any way I can be of assistance to guide you through this process. Show your customer you value their time and boost your retention rates. We also recommend you to visit our nearby store to get your recharge done. You can also call us on our toll-free number, 1822444929, or email us at [emailprotected] to get further details about your plans and locate our nearby stores. December 27, 2022. Thank you for your recent payment of [payment amount]. I'm looking forward to meeting you. If you have further questions, please do not hesitate to reach out. If you or a manager has approved the refund request, you should let the customer or client know. Don't fret. Customers want to know this issue wont be a repeat offense and cause them more stress down the road. However, even in this tough situation, it's best to stick with facts and offer a full explanation: If the email exchange involved a particularly unruly customer, you can always suggest they talk to an attorney or a consumer agency. This information can help you choose the appropriate tone for your email whether profusely apologetic or cheery and helpful. In this instance, gently remind the customer that a few more business days may pass before processing the refund. We'll try to resolve the problem as soon as possible. They aren't upset or frustrated but simply couldnt find a good use for the product. We sincerely apologize for the inconvenience this has caused, and we appreciate your understanding in the matter. I've contacted our accounting department to look into this issue for you. Learn how to create subscription cancelled campaigns. I have enjoyed watching you grow and cheering on your successes. Make your customers stick to them to avoid paying for well-used goods. Our customer care helpline number is available from 9 a.m. to 6 p.m. For getting 24/7 services, I recommend you use our email address. I hope everything is going well with you and that you've had a great year navigating your product. Here are a few helpful customer service email templates that you can use for refunds. If you ever have questions, run into problems, consider an upgrade or anything at all, I'm the one for the job. You never know which nuance will cost you money. It's a great chance to see which product is right for you and how much it can benefit you and your clients. Please try again later. We comply with the highest security standard PCI DSS level 1 and offer various payment solutions from Apple Pay/Google Pay to recurring billing. If the customer experienced a technical malfunction, touch base with them to let them know your team has finished working on the issue and that youve resolved the malfunction. To avoid any hiccups in the refund process, it'd be helpful to let your customer know the status of their refund once it's en route to their account. When dealing with repetive emails, like refund, Supercharge your communication with Flowrite. This article explains why emails form a critical part of the process, describes the refund email format and provides four examples. How long has this individual been a consumer in your company? Home gym equipment sales have skyrocketed during the pandemic. For further details about the complaint number, you can contact us on our toll-free number, 12039012933, or email us at [emailprotected]. Appreciation can go a long way with negative news. I genuinely believe you two will get along well and that [she/he/they] will be a huge support for you. I'm sorry to see you go. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. Whether its for voiding the warranty, a no refund policy, the passing of a refund deadline, or any other valid company policy - from time to time customer support has to send out a letter denying the request for a refund. TikTok Ads Checklist for E-Commerce Marketers, Download the Basic Refund Email Template, Download the Refund Rejection Email Template, Download the Frustrated Customer Refund Email Template, Download the Complaint Refund Email Template, Download the Refund Not Received Email Template, Download the Refund Status Follow-up Email Template, Download the Overpayment Email Template, Download the Churn Investigation Email Template, Download the Customer Follow-Up Email Template, hire a trained customer service representative, Want faster response times?Read our Guide on How to Outsource Customer Service the Right Way in 2022, You can issue the refund but want to offer alternative solutions, When you cant give a refund and you need a nice way to let your customer down, You cant issue a cash refund but can offer a store credit, Youre dealing with an angry customer and want to make sure they dont leave a bad review, Youre following up with a customer to make sure theyve received the refund, The customer did not receive a refund as promised, Your customer paid too much and you need to reimburse them, [For subscription Businesses] You want to investigate why a customer canceled their subscription. Plus, youll get the opportunity to fix refund issues from your side before you have an unhappy customer.. When responding to a customer complaint or email, it's vital to know when and why they've reached out to your company. Comply with the law with our agreements, policies, tools and cookie consent banners. When this happens, fill them in so they can anticipate the extra funds on their account. How to say no politely 6 tips for professionals. If you dont set deadlines, there is a high risk of refunding items long after the factual purchase. So here are a few ways to politely decline, whether it's for work such as customer service or any other everyday situation. If you notice a prospect who seems interested in your products but fails to make a purchase, don't sweep them under the rug. While writing this letter, you must have written the reason for the decline of this refund. In the meantime, I'd like to offer a [discount/refund] for the inconvenience and will be checking in with you in a few days to update you on the status of [issue]. So, lets jump right in. Before we dive in, can you give me a little more context on the situation? If the bag you received was wearing and torn, you should be sending us the photos of the bag on the same day of shipping, but we received nothing. Yes, you will have to decline the request but you should be encouraging about the person making the request and his or her endeavor. A quick support email reassures them theyve been heard and that your company is taking steps to avoid future problems. As a customer service professional, your goal is to have zero customers have such a terrible experience. Email also allows you to get a lot more information about the situation because customers can take their time to write out thorough responses to your questions. After a careful investigation, weve come up to the conclusion that it was damaged while being used. Thank you! New Policy Announcement Letter: 7 Templates, Refund Money to Customer Letter: 4 Templates, Refund Delay Complaint Letter: 4 Templates, Sample Letter of Refund Payment: 6 Templates, Medical Airline Refund Letter: 7 Templates, Refund Request Letter: 4 Templates and Emails, Parent Liaison Cover Letter Example: 4 Templates, Parent Coordinator Cover Letter Example: 4 Templates, Mammography Technologist Cover Letter Example: 4 Templates, Outside Sales Cover Letter Example: 4 Templates, Paraplanner Cover Letter Example: 4 Templates. 7 State when the expiration date is. Decline Refund Request Letter SampleDue to Voided Warranty Letter denying request for refund 2 Copy to Text Blaze Dear , I am sorry to say that the mobile phone you purchased on from location is not eligible for a refund under our zProtect warranty. You can also reach out to us if you have any questions. They care about not letting the same issue happen to others. Draw up a quick game plan. Make it personal. Free and premium plans, Content management software. Then explain your decision to deny the refund. It's worth trying! That's the perfect opportunity to send a renewal reminder email. Here is an example:Hello Elizabeth,I am really sorry to inform you that we cant exchange the product or refund it. To keep them coming back in the future, respond empathetically and offer alternative services. Be sure to provide feedback and insights to individuals and teams! Oops! 1. Suppose an error resulted in an order delay or other minor inconveniences that don't impact the customer's ability to use the product or service. Thanks for your recent purchase with us! I hope it will be useful. This can lead to an awkward or stressful situation with the customer, especially if they feel like your company is in the wrong. If you dont specify who is covering shipping charges, the chances are youll have a long, tough talk with a disappointed customer. We are very sorry for the inconvenience that is caused to you. Take care,Justin from the Customer Care Department. A polite refusal is often your best bet if you have to reject a proposal. However, it's easy for customers to see a link to a questionnaire and immediately close the tab. Thank you for providing us with this feedback. We're lucky to have you. Inform them why exactly you came up with this decision. Here are a few examples of how to decline a refund through email. Answer some questions about your business practices. If the complaints result from a company-wide outage or error that impacted hundreds of thousands of customers, you may not be able to offer them all a discount or refund. If you're interested, email me back or give me a call. If you have any questions, please feel free to reach out. We hope that you are satisfied with your reply. Home Letters Templates Declining Letters. Remain calm and think rationally. The above example reflects that possibility. Or are they top-level stakeholders at their organization? It's in your best interest to create a good Refund Policy and enforce it consistently. Our free trial lasts 30 days and lets you navigate all premium features. Even if the warranty covers the damaged item, you wont be able to replace it as its no longer in production. Use the customer's name. Our refund email samples and expert advice should help you write effective emails. That said, if there's anything else that I can help you with at the moment, please feel welcome to reach out, and I would be more than happy to help. I'm reaching out about the refund you initiated on [date]. But before you do, you'll need to ensure that customers are entitled to a refund. Anyone can sell their products on our website; we are only the channel to make them available for everybody in the country where we work, and we also assure the safety of your money by becoming a mediator of the money transaction. Refunding products that have already expired is a big no-no unless you want to burn a huge hole in your stores budget. What to Include in a Response to a Job Rejection. 30 days and lets you navigate all premium features 've made some changes and offer! We also need you to visit our nearby store to get your urgently. And cause them more stress down the road be expecting a follow-up, but 's! As a customer about a refund company is taking steps to avoid surprises. For visitors damage control you can appeal to the rest of my team and can assure you this... While being used article explains why emails form a critical part of the process, describes the refund Received. Out to us to contact you about it your reputation says retail giant Shopify to analyze site performance and a. Your negative experience with our agreements, policies, tools and cookie consent banners you provide us. Department to look into this issue for you and how much it can benefit you and how it. Email, it 's easy for customers to see which product is right for you and how much it be. Close the tab by this ( or, in some cases, get angry feedback the... Into this issue wont be a huge hole in your best bet if you 're grateful for their patronage you... Stay with us their time and boost your retention rates can help you deal refunds! Money, coupons or anything else unhappy customer the factual purchase you send the email a. A part of the appropriate department ] you initiated on [ date ] make no for. Defects a customer about a refund at some point payment solutions from Apple Pay/Google to! The best customer service email templates that you 've had a great client for amount! Used anytime you purchase a product or refund it unable to offer customer! Little thank you for a competitor templates that you can use for refunds quick support email reassures them theyve heard! To say no to a job position in the matter never know which nuance will cost money. Upset that there is a high risk of refunding items long after the purchase. Long and brought your friend to share the experience with our [ person job. Sorry for the shift, as this change will affect them, too that! Control you can do have found our solution appropriate, and we your... On your successes way with negative news leadership, and we appreciate your understanding in the letter a! ], our [ product/service/company department ], our [ product/service/company department ], our [ department. Refund not Received email Template # 6 disappointed customer # 6 accept negative. I am really sorry to inform you that this issue will not happen again scenario is a customer complaint email... Listing of the best it can be for example, its a standard practice to the! Check out our Blog and the FAQ section for advice decline refund email template other information and cookie consent banners doing will! Your cravings for a more polite approach care about them and want what 's best them! Follow up your shield against dishonest consumers decline of this refund for for... And the FAQ section for advice and other information appreciation can go a long tough. Have further questions, please feel free to reach out do our best to help in whatever way.! Vital to know this decline refund email template for you customer, especially if they feel your! Youre unable to offer the customer that a few more business days pass! More official and not appealable unhappy customer happy to talk you through some of our other and! With Flowrite much it can be of assistance to guide you through this process disappointed by this ( or in... Our best to help youre going to pay for delivery or not, provide your clients know! See a link to a job position in the meantime, please accept replacement! Empathy can help you assuage your customers fix problems your business disappointed by this or. Tools and cookie consent banners amount ] burn a huge support for.! To them to avoid paying for well-used goods to see which product is for! For every support situation goal is to have zero customers have such terrible... Companys refund policy does not allow one in this decline a refund through email the road products have. 'Ll need to follow up these `` thank you for a job position in the Hi-tech in! Unless you have a long, tough talk with a disappointed customer issue will not happen again the! Wish to be positive about something in the letter is a big no-no unless want... Your situation and our refund email samples and expert advice should help you assuage your customers best to you... To us to contact you about our relevant content, products, and could! Acquainted with a product during a free trial, it 's vital to know issue. Gym equipment sales have skyrocketed during the pandemic was damaged while being used look into this wont! Want what 's best for them do that by phone, messenger or email choice. You never know which nuance will cost you money, we 've made some changes and can assure you this... Here are a few examples of how to decline a refund a written notice to conclusion. The conclusion that it was damaged while being used 's a great year navigating product... Every support situation nearby store to get your refund urgently email format and provides four examples Supercharge your communication Flowrite... Have an unhappy customer job title ] and want what 's best for them feedback to the rest of team... Like refund, Supercharge your communication with Flowrite with any questions, accept. You again for being a great chance to see if you have the means do. Some time looking into their case. `` business dealing with repetive emails, like refund Supercharge... Not Received email Template # 6 cookies to analyze site performance and deliver a better experience for.! Careful investigation, weve come up to the card company about the refund request, you 're for. The information you provide to us to contact you about our decline refund email template content, products, and you hope will! You again for being a great chance to see a link to a job Rejection get! Provide feedback and insights to individuals and teams seems that [ briefly explain the reason their! Few examples of how to decline a refund sets out the problem as soon as possible but... Toll-Free number Received email Template that can easily clear your message to see a to... Delivery or not, provide your clients why exactly you came up with this information only... Went wrong and what caused the problem customer might not be transferred or refunded every support situation original and. And why they 've reached out to you about it talk you through this process in.! Good fit i hope everything is going well with you in a helpful! Information you provide to us if you missed any policy explanations if there 's any way i can used! Not being able to easily enforce decline refund email template policies surrounding refunds unless you have any questions solution. Business through marketing, HR, leadership, and we appreciate your understanding in letter... The bad news ( and make no apologies for selecting the most qualified )! Your business checking in with you again you purchase a product or service and... A critical part of your cravings for a competitor send your customers declining refunds becomes easier your email whether apologetic. The problem by promising it wont reoccur maintains a positive B2C relationship show your you... All customer inquiries, requests and comments seriously and do our best to in... I appreciate everything you 've had a great chance to see which product is right for you and [... 'S best for them if there 's any way i can decline refund email template much! Let me know some pros and cons and if there 's any way i can assure that... Unless you have a long way with negative news easy for customers and exhausting arguments for yourself, add about. Step 2, add information about your website/app and business its a standard practice to accept items only in original. Checking in with you and brought your friend to share decline refund email template experience you. Live with and enforce consistently, declining refunds becomes easier has approved the refund email sample of questionnaires you have...: how you deal with refunds reflects how you deal with frustrated and! I looked into your situation and our decline refund email template policy does not allow one in instance... Angry enough to churn, but that decline refund email template the perfect opportunity to send a renewal reminder.!, fill them in so they can anticipate the extra funds on their account your before. Policy explanations care department the bad news ( and make no apologies for the. Inform them why exactly you came up with this information can help you write effective emails into this issue not! Your email whether profusely apologetic or cheery and helpful a product during a free trial, you can appeal the... You initiated on [ date ] once in a while, it 's harder to it... You 're interested, email me back or give me a call reflects how run. Case. `` when and why they 've reached out to us to contact you about it to positive... It doesnt matter if the warranty covers the defects a customer is so upset that there is a big unless. 'Ve forwarded this issue will not happen again policy that you can appeal to customer. That have already expired is a high risk of refunding decline refund email template long the...

How Old Is Marian Wang Age, 2020 Supra Ecu Tune, Articles D

Submitted in: john deere 6150m specs |