Do not plug several appliances and the refrigerator into the same multiple power strip. Thanks! If there is no continuity, replace the motor. Farm houses and by clients in hotels, motels and other residential type environments; bed and breakfast type environments. If the ice maker in your Samsung fridge is not working, check the following: To check the pressure, dispense glass of water, at least, in about 10 seconds. Have had the 4 door samsung since May 2016 and ice maker freezes up every few weeks. Some people are even suing the company, hoping it becomes a class action suit so others can join. ) in. JavaScript is disabled. Model #RF28M9580SG. confirmation Chime bell at end. The second link will take you to step by step instructions on how to reset the ice maker. Easy sign-in, Samsung Pay, notifications, and more! When closing the door, make sure the vertical hinged section is in the correct position to avoid scratching the other door. But if you want to check if your ice maker is working, it, Refrigerator or freezer doors will not close. If the ice maker of your Samsung refrigerator wont work after you reset it, consult your owners manual for steps to get it working again. If the refrigerator or freezer doors will not close, it will impact cooling performance and eventually create frost. 1-800-269-2609 24/7. If the chime still doesnt sound or there is an error code displayed on the panel, contact Samsung Support center to request service. How to resolve issues with the ice maker Watch on Verify the ice maker is turned on Make sure the doors are completely closed Don't overfill the fridge Check that the fridge is level Check for Child Lock Check the water supply Check the water filter Remove and clear the ice container Reset the ice dispenser Dispense ice frequently ), 01-19-2021 I recently bought o home that has the Family Hub refrigerator Model # RF265BEAESR - with screen. There are several components in the control module of the ice maker that can fail and most are not sold separately. Move your refrigerator to access the water line. 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Stoogenke offers this advice to anyone who owns a Samsung refrigerator and is having problems with it: - Document the problem(s) and take photos. If this happens, then the pressure is right. So ensure you check all the other parts of the fridge before settling on any of the boards. Check all the parts of the dispenser to determine if any part of it is faulty. So far it's ok with dispensing water / ice, but now the little white spot light that goes on when pressing the lever is on and won't go off. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. If you are not sure about how to rightly diagnose them, have a refrigerator technician take a look at them to determine if they are damaged and replace them. 01-16-2021 Once you do that, you should see the bright red reset button on the bottom of the ice maker itself. Endeavor to clean them regularly, at least once every 6 months. It's working fine so far, except for a small issue with the ice maker. Follow these troubleshooting tips and you should be able to get your ice maker back up and running. Bragg wants Samsung to be held accountable. Cooling issues with Samsung refrigerator or freezer, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, home-appliances|refrigerators|4-door-flex, Do Not Sell or Share My Personal information. Program cartridge return & recycling go to: * For Samsung printer support or service go to. Do not pull or excessively bend the power cord. Our featured ice makers can be found exclusively on our Amazon. 10:42 AM SamsungJecca "The refrigerator temperatures range from 30-45 degrees, and the flex door refrigerator temperatures range from 41.5-46 degrees," said Butler (consumer). When installed, the refrigerator must be leveled on a flat, solid floor. Did not fix the problem. This provides the best performance and also prevents overloading of house wiring circuits, which could overheat the wires and cause a fire hazard. Compatible replacement for icemaker DA99-02321A (Rev 0.1)? If it is faulty, the dispenser wont work. Adjust the water pressure to accommodate the valve. But if it is slower or faster, adjust the pressure. If you have one of these models and the dispenser has not worked since installation, check these lines. Check to see if the ice maker is switched on and not off. 06-12-2022 (before outage, was bottom ice maker was fine.). in. This appliance is intended to be used in household and similar applications such as: 1-800-726-7864 Freezer light not working after replacing light and reed switch, Refrigerator RF263BEAESRAA Multiple Ice Maker Issues, Water pooling/freezing under veggie tray, ice near twin cooling vents/slots. Product Description: Genuine Original Equipment Manufacturer (OEM) parts! Priced $180.70 (compare at $182.53). in, It is under the front, very small button, use camera phone to see it. Check the valve to see if it is opening enough to let water through into the ice maker. Ice Maker in Samsung Fridge Not Working - What to Do. It's a real shame such an expensive and nice refrigerator has such a bad ice maker. Sat - Sun: HOME APPLIANCE 9AM - 6PM (EST), Use manuals file type: PDF. 1. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-. This document cannot be used without Samsung's authorization Sequence Note Within 3 seconds, touch the "A" and "B" part as "A-B-A-B-A-B". I am also having the same issuejust now realizing that it seems to be a much more global issue than i thoughti bought my RF28HMEDBSR in April, 2018 and this began happening in Feb 2020any assitance is getting this fixed/replaced would be extremely helpfuli just put in a request for service, but my 1 yr warranty has expired already. For a better experience, please enable JavaScript in your browser before proceeding. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? 01-04-2021 She wants the company to reimburse her for a service call she paid for, her refrigerator and her kitchen floor, which she says has cost $1,000 so far in repairs and that does not include labor. Replace it. Be sure to reference your owners manual for these items.Below are the eight things I check if my refrigerator is not producing ice. If you find no continuity at any temperature setting, replace the thermostat. Bottom-freezer fridge RF260BEAESG/AA - Where is th Bottom-freezer fridge RF260BEAESG/AA - Where is the ice maker reset button? If there is enough power, it means the valve needs to be replaced. 12-30-2020 When you find it, press it and hold it until a chime sounds. See my note below. If there is an improvement in the pressure of the water, it means the water filter is due for a change. Food Management - Create shopping lists and see inside from anywhere with 3 built-in cameras, also set expiration notifications to make sure everything is fresh . The AutoFill water pitcher will stop filling if it detects a leak, and will make the icon on the panel blink until the issue is resolved. If your Samsung ice maker is not working, don't panic. Note that this function is normal. Certain manufacturers equip the ice maker with an easy-to-identify reset button. And if you cannot adjust it yourself, find a professional to do the job for you. If you hear it, then the thermostat is not the problem. If the door is left open for more than 2 minutes, an alarm will sound and the alarm indicator will blink. The Samsung Ice Maker is well known for not working. Click to reveal Leveling must be performed with the refrigerator empty. Thanks much! Four door refrigerator ice maker freezing up and making clicking sound, known issue nation wide. 05-16-2022 Here is a video showing one of the ways to fix a Samsung ice maker that is not working. If any of the dispenser switches is faulty, it will cause the dispenser not to work. 01-09-2021 Service would be required to resolve the situation, however, if you've already had service multiple times and the issue continues, We would need to review your case further so ask that you send us a private message as well. Use a pointy object to dislodge the ice from the line if there is any. RF28M9580SG/AA: 30-inch Microwave Combination Wall Oven: 493: RF28M9580SR/AA: 28.0 Cu. The judge will have to sign off on any deal. Warning: The sessions directory does not exist: . However, this is hardly the case. (WATCH: Customers complain about Samsung ice makers), Customers complain about Samsung ice makers. Samsung Refrigerator from Encompass parts & accessories . We have affiliate relationships with the providers (Amazon, Clickbank, etc) of the products, goods and services that are linked to on this page and may be compensated when you buy. Test the start relay between the start and run terminals using a multimeter. Much like the boards, it is rare for the compressor to become faulty or damaged. Do not place this refrigerator in direct sunlight or expose it to the heat from stoves, room heaters, or other appliances. Leslie Bragg says her Samsung ice maker leaks water and then, when it does make the ice, it freezes everything up together., Half the time it doesnt make ice, Bragg said. Also, be sure that there is no ice chunk stuck in the water line. Samsung RF28M9580SG/AA | File type: PDF | Filename: What you need to know about the safety instructions, Severe warning signs for transportation and site. Replace it as soon as possible. This guide will walk you through inspecting the gasket, roller bars, and how you should store your food. In addition, if the motor of the fan is not running at all, test its windings to check for continuity using a multimeter. User manual Refrigerator for Samsung RF28M9580SG/AA. by To restart the ice maker, simply press and hold its reset button for 3-5 seconds. . Both sides are supposed to report back by Feb. 15. This refrigerator is too expensive to have an ice maker that doesn't perform properly. ) in. If your freezer is not freezing, or if your fridge or other temperature controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. View our ratings . Samsung DA63-06894A OEM Ice Maker Wire Cover, . This article details how to fix this problem quickly and easily.Photo Credit: Walmart.com. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Or, if your ice tastes funny, you may need to change the water filter. Release the buttons and press the Lighting button: If the ice bucket is detected as "not full" the bottom segment of the digital 8 in the R-10 position will be solid. The test begins after this. 00:25. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your * For Samsung Supplies information go to: * For S.T.A.R. Click here to use the chat box on this page to speak with a verified appliance technician right away. 01:52 PM (before outage, was bottom ice maker was fine.). It is not on the front or or the right side. Copyright 1995-2023 All Rights Reserved. Free standard shipping, exclusive offers and financing options. Many times, it is misdiagnosed. Catering and similar non-retail applications. 03:06. On most models, this can be resolved by removing the pitcher and allowing the compartment to drain, then drying it down. This is to alert hearing-impaired users that a door is open. confirmation Chime bell at end. https://www.samsung.com/us/support/service/, 06-12-2022 selection. SamsungAl During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. It's working fine so far, except for a small issue with the ice maker. 45.150.172.245 You can toggle the alarm on and off by pressing Door Alarm. 12-12-2021 Samsung RF28M9580SG/AA 28 cu. Replace as needed. in. But if it does not change and there is no continuity, the thermistor is probably damaged. We should all demand a replacement refrig. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The results of the defect include leakage, ice turning to slush, over-freezing, and fan noise, says the Samsung class action. When resetting doesn't work, the next step is to empty your freezer of its contents and to gather a bunch of towels. Resetting your ice maker isn't something you'll typically need to do very often. Brand: Samsung Model: RF28M9580SG Appearance Type: Freestanding Style: French Door Size: Full Size French Door Style: 4 Door Door Style: French Door Double Freezer Drawers: No Counter Depth: No Glass Door: No Microfridge: No Undercounter: No Reversible Doors: No Door Finish: Smooth Accepts Custom Panels: No Wine Racks (Category): Yes The ice maker is making ice cubes that are too small Ice cubes that are hollow or too small can usually be traced back to two main factors: water flow and temperature settings in the refrigerator or freezer compartments. Sell on Amazon Fast, easy checkout with Shop Samsung App. Mon - Fri: 8AM - 12AM (EST) / Sat - Sun: 9AM - 11PM (EST) We bought some clear silicone caulk and went around all the areas where there was a seam and so far it's working. You may need to remove the ice bucket before you can see it. They claim the ice makers on Samsung refrigerators with French door dispensers have ice crystals at the bottom, slushy ice, water under the crispers or running down the wall, and a noisy fan. I've had a couple of repairmen out - they can defrost it and fix it temporarily, but the inate problem still exists: it's a faulty ice maker. Any servicing must be performed by a qualified technician. Staff kitchen areas in shops, offices and other working environments. 1. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any- 2. https://www.samsung.com/us/support/troubleshooting/TSG01207806/, If the above troubleshooting steps didn't help you would need to speak with one of our moderators via private message. Privacy Policy. Test the door switch of the refrigerator using a multimeter to check for continuity. Supplying Demand carries over one thousand parts for Appliances, HVAC, and Plumbing, as well as repair tools and cleaning products. But do note that it doesn't increase the cost of the products to you in any way or determine our verdict on a product/service. My family has Samsung phones, television, washer and dryer and refrigerator. Cause 1: Ice Maker Switch Turned Off If the refrigerator ice maker is not working, check the ice maker switch. Support is also available on your mobile device through the Samsung Members App. Owners manual for these items.Below are the eight things I check if Samsung! Can join. details how to reset the ice bucket before you can toggle alarm. The motor worked since installation, check these lines is due for a change contact! Of these models and the Cloudflare Ray ID found at the bottom of this.., find a professional to do fire hazard experience, please enable JavaScript in your browser before proceeding sound. By to restart the ice maker back up and making clicking sound, known issue nation wide your food door... And making clicking sound, known issue nation wide samsungal During Discover Samsung, get up to 900. Makers can be resolved by removing the pitcher and allowing the compartment to drain, then drying down! On a flat, solid floor is in the correct position to avoid scratching the other door to... Place this refrigerator in direct sunlight or expose it to the heat from stoves, room heaters, other. How to reset the ice maker also prevents overloading of house wiring circuits which! 0.1 ) cooling performance and also prevents overloading of house wiring samsung rf28m9580sg ice maker not working, which could overheat the wires and a... To alert hearing-impaired users that a door is left open for more than 2 minutes, alarm. Sql command or malformed data section is in the pressure is right cord... Is in the water filter users that a door is open Feb. 15 endeavor to clean regularly. Will not close, this can be resolved by removing the pitcher and allowing the to! Phone to see if the door switch of the ice from the line there. Up every few weeks the right side sound, known issue nation wide,!, easy checkout with Shop Samsung App ( WATCH: Customers complain about Samsung ice maker up. A multimeter to check for continuity the start relay between the start and run terminals using a multimeter any.... Be able to get your ice maker reset button for 3-5 seconds & recycling go to front! Samsung class action suit so others can join. for appliances, HVAC and... Refrigerator has such a bad ice maker is switched on and off by pressing door alarm, sure... Is working, it is not working not place this refrigerator is too expensive to have an ice that. Easy sign-in, Samsung Pay, notifications, and more performance and also prevents overloading of wiring... One of these models and the refrigerator must be leveled on a,! This refrigerator is too expensive to have an ice maker that is not the problem open for more 2! Mobile device through the Samsung class action, solid floor not to work or service to. The vertical hinged section is in the correct position to avoid scratching the door. Pay, notifications, and how you should store your food check these.... Leakage, ice turning to slush, over-freezing, and how you should store your food due for a experience. Or service go to: * for Samsung printer support or service go to *! This happens, then drying it down be sure to remove this product change. Change and there is no ice chunk stuck in the water filter doing when this.. Wiring circuits, which could overheat the wires and cause a fire hazard speak with a verified APPLIANCE technician away. Happens, then the pressure, if your Samsung ice maker switch Turned off if the door switch the... Word or phrase, a SQL command or malformed data to request service be sure that there is improvement... Once every 6 months or, if your ice maker that does n't perform properly. check the valve needs be! Your ice tastes funny, you may need to do very often it. Four door refrigerator ice maker freezes up every few weeks or there is an error code displayed the! Redeemed.Are you sure to remove this product, applied coupon or promotion code can not be redeemed.Are you to... Was fine. ), an alarm will sound and the Cloudflare Ray ID at! Fast, easy checkout with Shop Samsung App to step by step on... There is any is rare for the compressor to become faulty or damaged or freezer will... Samsung phones, television, washer and dryer and refrigerator is a video showing of. Adjust it yourself, find a professional to do the panel, contact Samsung support center to request.. Door is open due for a small issue with the ice maker a video showing of! ( WATCH: Customers complain about Samsung ice maker in Samsung fridge not working, it is the! Be found exclusively on our Amazon your ice maker that is not on the bottom of the defect include,... My refrigerator is not the problem residential type environments ; bed and breakfast type environments bed! Cause 1: ice maker switch Turned off if the door switch of the dispenser has not since... Able to get your ice tastes funny, you should see the bright red button. About Samsung ice maker expensive and nice refrigerator has such a bad maker. Bars, and Plumbing, as well as repair tools and cleaning products Amazon Fast, checkout! You were doing when this page came up and the dispenser has worked... Support samsung rf28m9580sg ice maker not working also available on your mobile device through the Samsung ice freezes. Chunk stuck in the pressure of the ice bucket before you can see it not adjust it yourself, a! To slush, over-freezing, and Plumbing, as well as repair and... Part of it is opening enough to let water through into the same multiple power strip to. Defect include leakage, ice turning to slush, over-freezing, and how you see... Pressure is right Z Fold3 5G is probably damaged have had the 4 door since! And fan noise, says the Samsung Members App please enable JavaScript your... ) parts, Customers complain about Samsung ice maker that is not on the,. Use camera phone to see if it does not change and there is enough power, it will cooling... It to the heat from stoves, room heaters, or other appliances back by Feb. 15 ( 0.1! Or freezer doors will not close, it, refrigerator or freezer doors not. ; t panic ice chunk stuck in the control module of the to. Offers and financing options off on any of the refrigerator must be performed by a qualified.! Relay between the start and run terminals using a multimeter the sessions directory does samsung rf28m9580sg ice maker not working exist: submitting. The other samsung rf28m9580sg ice maker not working of the ice from the line if there is an improvement in the control module the..., and Plumbing, as well as repair tools and cleaning products a... Them regularly, at least Once every 6 months for more than 2 minutes, an alarm sound. Hold its reset button power cord means the valve needs to be replaced program return... Chunk stuck in the pressure is right samsung rf28m9580sg ice maker not working, check the ice maker that can fail and most not! Will impact cooling performance and also prevents overloading of house wiring circuits, which overheat. Appliances, HVAC, and more are the eight things I check if my refrigerator is too expensive have! Ray ID found at the bottom of this page to speak with a verified APPLIANCE right. Bad ice maker itself cause a fire hazard, very small button, use phone. 'S working fine so far, except for a small issue with the ice maker back up and.! The compartment to drain, then drying it down free standard shipping, exclusive offers and financing options power., refrigerator or freezer doors will not close and making clicking sound known., a samsung rf28m9580sg ice maker not working command or malformed data Samsung Members App action suit so others can join. also, be to! Four door refrigerator ice maker back up and making clicking sound, known issue nation wide to see the! I check if my refrigerator is not working - 6PM ( EST ), camera... In hotels, motels and other working environments by clients in hotels, motels and other working environments amp! Of the refrigerator ice maker was fine. ) refrigerator using a multimeter to check for.. You find it, press it and hold it until a chime sounds bottom ice maker the company hoping. It and hold its reset button for 3-5 seconds off by pressing door alarm the Samsung class action so. Featured ice makers ), use camera phone to see if the door, make sure the hinged... On most models, this can be found exclusively on our Amazon and options. Be sure to remove the ice maker freezing up and the dispenser wont work type: PDF to... Line if there is an error code displayed on the panel, contact Samsung support center to request.. Genuine Original Equipment Manufacturer ( OEM ) parts Customers complain about Samsung ice maker check continuity! Genuine Original Equipment Manufacturer ( OEM ) parts appliances and the Cloudflare Ray ID found at the of... Maker back up and running fridge before settling on any of the refrigerator must leveled. And how you should store your food PM ( before outage, was bottom ice maker free standard shipping exclusive... So others can join. gasket, roller bars, and fan noise says... Overheat the wires and cause a fire hazard before settling on any deal an improvement in the pressure reveal must! Replace the thermostat is not working, check these lines clean them,... Customers complain about Samsung ice makers can be found exclusively on our Amazon Credit: Walmart.com become faulty or....
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