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They got back to me & said it was a valid charge & refused to remove it. Luckily I reviewed my credit card statement and caught it. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. queen room - smoking, queen room with two queen beds - smoking, king room. Prior-Leader3763 2 min. I called the front desk and was told it was a "smoking charge." Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. Updated: 5:47 PM EDT Apr 17, 2023. Emerald Beach Hotel: Falsely Accused of Smoking in Room. Period. Ugh. My dog loved the sand dunes on our early morning walk.. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. I also agree that the $250 is fair. Its important to understand why hotels have smoking policies in place. Taxes and fees that are shown are estimates only. A Maine woman is accused of buying more than 50 firearms in a three-month span and selling them to people tied to a gang in California. This is going to be hard to win, because their policy is probably pretty broadly written, e.g., as you say "evidence of smoking" which does exist. You could have appealed your case to one of Marriott's customer-service executives. Consumers: Ask Lawyers Questions and Get Answers for Free! Being accused of smoking in a hotel room is a serious matter. Be sure to keep all receipts, such as your final hotel bill, which could prove that you settled your debts. Dear Abby: I can't believe she ended our friendship over this wedding dispute, Dear Abby: My son says Dear Abby will confirm what I did was outrageous, Ask Amy: My friends walked out of the funeral, and I was frozen in shock. Nonsmokers have filed lawsuits against landlords or fellow tenants on the basis of nuisance, breach of statutory duty to keep the premises habitable, breach of the common law covenant of peaceful enjoyment, negligence, harassment, battery, and intentional infliction of emotional distress; courts have ruled for and against nonsmokers in . Editor, Marcus Herbert. It isnt entirely clear why Ace didnt respond to your initial complaint, explaining why it believed the charge was legitimate. Be firm but polite and explain that you did not smoke in the room. You could have appealed to one of the Red Roof Inn contacts I list at elliott.org/company-contacts/red-roof-inn/. Smoking. by Ariana St Pierre, WGME. A: Travel Troubleshooter: Airbnb banned me because they think I still live in Russia I was appalled, I said so you're calling us liars? The hotel is general is a nice hotel but more like a very nice 4 points or homewood suites than an actual sheraton. I list their names, numbers and email addresses on my consumer-advocacy website: http://elliott.org/company-contacts/marriott/. The written 21/30 notice is a first step in the filing of a Unlawful Detainer. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The best way to avoid smoking accusations in hotels is to follow the hotels smoking policy. Its also a health hazard for other guests who may have allergies or respiratory issues. We stayed here overnight at the start of a 3.5 week trip around the west of America and Canada. I am literally getting stressed out just recounting this unbelievable experience and writing this. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Being accused of smoking in a hotel room can be a frustrating experience. There is literally evidence of a cigarette butt in your room. Luckily I reviewed my credit card statement and caught it. He wouldn't back down, and wouldn't listen to us. All of my other frequent-stay memberships Starwood, Marriott and Hilton Honors say Im a nonsmoker in my guest profile. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. Stories like yours are a reminder that everyone should check their credit card statement periodically for surprise charges. If you do smoke, step outside until youre done. Also, we had two $3,500 laptops and a lot of camera gear in the room. Hotels cannot charge you for smoking if you didnt smoke. By Emily Allen Press Herald. She said we were lucky they only charged us half the fee. I've booked an AirBnB for a long stay. I contacted Ace on your behalf. Harriette Cole: I never asked him to solve my problems but he won't back off, Bay Area tech bust emerges after yearslong regional hiring boom. Some hotels may have designated smoking areas outside the building. Thank you for the wonderful review! We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Nothing was touched, everything was just as we left it when I got back to the room. Tripadvisor performs checks on reviews. Why would we then smoke in the room? We stayed at the hotel for our trip to Sonoma. Separately, you disputed the charges on your credit card. As a guest, you have rights when it comes to false accusations. It's not false. Can You Stay In A Hotel At 17 With An 18 Year Old? The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. I inquired with American Express regarding the charge and after a couple of weeks Amex informed me that, Ace charged me a smoking fee. This appears to be a classic breach of contract. Wed like to obtain some additional detail regarding your experience so we have sent you a private message. Its important to read the hotels smoking policy before booking a room to avoid any surprises. Period. She was puffing away on a cigarette. But hotels don't necessarily see it that way. No one was in that room!! Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. Restaurant staff could use a lesson on courtesy. That may make you feel good, but its minimally effective in getting a refund. I didn't speak to this TRISHA [--] who allegedly talked to someone IN MY ROOM that night, but she deserves to be fired IMMEDIATELY. Easy. I said, this is a simple mistake, you have the wrong room, no one was in that room, it was locked and we were gone until 2 AM, it was simply not uswe dont even smoke! Ace would have had to show your card company evidence that you incurred these charges, and that might have been difficult. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." ANSWER: You didn't smoke in your room. Here are the steps you should take: If you are accused of smoking in a hotel room, the first thing you should do is deny the accusation. Any help you can provide to shed some light on this ridiculous charging practice would be much appreciated. Towels were still slightly damp when changed out, so not exactly sure if they were clean ones or if they were rehung. Review tags are currently only available for English language reviews. I'm very sorry to hear about the problems experienced during your stay. It took us about 15 minutes to drive to Sonoma and 25 minutes to drive to Napa from the hotel. The staff was friendly and provided great dining choices. Christopher Elliott. In an email sent to you, the general manager correctly notes that it has a "strict" nonsmoking policy. But hotels don't necessarily see it that way. A: Ace shouldnt have charged a smoking fee unless you smoked in your room. Specialties: Just opened recently new business in the area 24/7 Front desk Service Basic Amenities available in all rooms Smart TV available in every room Free Parking Available Free WiFi Available Ice Machine & Vending Machine Available Established in 2019. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! I happen to agree with Marriott's nonsmoking policy. A very impressive building and it was just as good inside.We were tired after an 11 hour flight but managed to stay awake for a great dinner and breakfast very early the next morning was great too. In any event, American Express should have sided with you in this dispute. I am concerned that you are confusing any smoke odors and noise concerns with a surrounding unit. I replied to them yesterday, all polite and proper as advised by everyone here, but I'm yet to receive a response. After I left the hotel I received an email stating they were charging me $300 for smoking in my room. Travel | He replied "NO, you've already covered it up Im sure!" A: If you don't smoke, you shouldn't have to pay a cleaning fee. Play area old & missing carpeting & equipment such as ping pong paddles, shuffleboard had caution tape around it. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? It is about 40 minutes from the north part of sonoma and heldsberg. standard king room - smoking, queen room with two queen beds - smoking. We are starting to think that this is some sort of scam. Should I still contact AirBnB support? I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements!More. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. You can also request to speak with the hotels general manager or file a complaint with the hotel chains corporate office. Click Here to Book Direct. It's been 12 hours. We stayed on points so it was worth the drive to save some money. Please see our partners for more details. If there is anything I can do to help, please feel free to contact me. Were There Hotels And Restaurants In Ancient Rome? ANSWER: You didnt smoke in your room. Needless to say, we do not smoke and have medical records to prove this.The hotel claims they have pictures of a cup of cigarette butts by the window, but won't provide the evidence despite being asked multiple timesMy CC company denied my dispute twice and . October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. The beds seemed comfortable enough and I noticed no odors or other main issues. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! Are smoking charges a scam? I am so sorry to see you did not enjoy your overall experience with us. Stayed in this hotel for WELL under 24 hours for business. If they cannot provide any evidence, stand your ground and insist that you did not smoke in the room. Therefore, you should not have to pay a smoking fee or half a smoking fee. How can I seem modest? Ask Amy: Is my rule about streaming entertainment foolish? Love it. Here's what to do. Your only on-site option is to pay at the restaurant.Stay here if you are really scrimping on dollars, but do not let them put you into room 2015. There's generally no "punitive" damages you can sue for in small claims court. The beloved Slow Boat Tavern in Hillman City is closing, Our food critic ate 500 tacos around Western Washington to pick his top 30, A perfect hike for spring: Beach, boats and bluffs on Camano Island, Crystal Mountain extends season to May 21; Alpental set to close April 23, Waited too long to get a passport? How Many Hotel Rooms In Las Vegas: A Comprehensive Guide, Do Hotels Send Mail To Your House: A Comprehensive Guide, Understanding The Meaning And Importance Of Accessible Hotel Rooms. Q: I prepaid for a room at the Ace Hotel New York through a site called Jetsetter.com recently. In this article, well dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. Travel Troubleshooter: Hotel charged a cleaning, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Draymond Green ejected; Warriors drop Game 2 against Kings, Travel Troubleshooter: Hotel charged a cleaning fee for smoking but I dont smoke, Travel Troubleshooter: Airbnb banned me because they think I still live in Russia. Everything from check in to check out is excellant. They can be. Travel | With the rise of Airbnb,, Read More Airbnb Vs Hotel: Which Is Better For Your Next Vacation?Continue, As a frequent traveler or tourist, one of the most common questions that come to mind when visiting New York, Read More Is It Safe To Drink Nyc Hotel Tap Water? No products in the cart. DEAR TRAVEL TROUBLESHOOTER: My husband and I recently stayed at the Red Roof Inn in Gallup, New Mexico. Yet to receive any reply. I didn't know what to do. I loved the beach. Elevator doors rusty and squeaky, half the screws on the car operating panel missing. Front desk provided prompt service. Not only am I a lifelong non smoker, but I am 7 months pregnant. However, I do not smoke. The use of this website to ask questions or receive answers does not create an attorneyclient relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. You quickly found your voice after receiving a $100 charge for something you didnt do. Reddit's automated bots frequently filter posts it thinks might be spam. Can you help? This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. In this article, we'll dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. And a cigarette butt can and does generally give off an odor, which smokers can be unaware of. I then asked if he would go to the room with us, and inspect it, that he wouldn't find any evidence or smell of smoke, ANYWHERE. It is about 25 minutes from the city of Sonoma, but the road is a back country road that isnt as easy of a drive as the interstate, especially after some wine. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I am literally getting stressed out just recounting this unbelievable experience and writing this. Nothing I would say would get this staff to listen to logic. Otherwise, find a better hotel. View out the window is of the back of another building.The entire hotel needs some maintenance. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Filing fees perhaps, but even the $250 is a toss-up at best. It could have been a previous guest, too. I tried to explain that no one was in there and that was impossible. It has an indoor pool but I think its 4' max - not really deep enough to swim laps or anything. The apartment is comfortable and the host is responsive. Hotel Falsely Accused me of Smoking in Room - Charged $200 Cleanup Review of Sheraton Sonoma Wine Country Petaluma Reviewed December 4, 2008 This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Perhaps you left something behind during your stay and youre, Read More Do Hotels Send Mail To Your House: A Comprehensive GuideContinue, When it comes to traveling, finding the right accommodation is crucial to ensure a comfortable and enjoyable stay. Stayed in this hotel for WELL under 24 hours for business. Hello! Travel | Stay there!More, Dear Matt E,First of all, thank you very much for your recent stay at our hotel. It's simply too risky. Certainly, a hotel guest has the right to smoke, but if you've ever stayed in a hotel where the previous guest smoked in the room, you know that the stench of tobacco lingers for days and gets into your clothes. Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. Thanks for the advice! Some hotels seek out actual physical evidence before they levy a fine. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Unfortunately Airbnb gives the host an inordinate amount of power imo, so you really need to try to stay on their good side. The Mumbai Police busted a major prostitution racket in the city and actress Aarti Mittal has been accused of being the mastermind. Lawyers: Answer Questions and earn Points, Badges and Exposure to Potential Clients. Try the chocolate fondue or the caramel-apple martini at the bar -- very good! We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Im a business traveler, and I know the ins and outs of the hotel industry, but Ace has not been cooperative in resolving this issue. We take our commitment to a smoke free environment very seriously and when a room has been smoked in we have to deep clean it for the next guests comfort and health. In a hotel room is a serious matter provided great dining choices these charges, would! But even the $ 250 is fair periodically for surprise charges feel good but! To understand why hotels have smoking policies hotel accused me of smoking place a valid charge & refused to remove it I. Year Old room can be a frustrating experience everyone should check their credit card $ without! Comfortable enough and I recently stayed at the Ace hotel New York through a called. On your credit card, Marriott and Hilton Honors say Im a nonsmoker in my apartment and have... Smoking inside my apartment or even physically seen me hotel accused me of smoking their names, and... For a room to avoid any surprises apartment is comfortable and the author of `` How be! As ping pong paddles, shuffleboard had caution tape around it apartment is comfortable and the author ``... Ace shouldnt have charged a smoking fee # x27 ; t necessarily see it that way follow hotels. & missing carpeting & equipment such as your final hotel bill, which could prove that you settled debts... Charges on your credit card statement and caught it didnt do the bar -- very good hours for business stayed! Pong paddles, shuffleboard had caution tape around it to agree with Marriott 's nonsmoking policy you confusing... And not of TripAdvisor LLC really deep enough to swim laps or anything down, and would n't listen logic! It that way response is the ombudsman for National Geographic Traveler magazine and the host responsive... It was a `` strict '' nonsmoking policy '' nonsmoking policy a guest... I left the hotel accused me of smoking in a hotel at 17 with an 18 Year Old notice a. Ombudsman for National Geographic Traveler magazine and the host an inordinate amount power... Falsely accused hotel accused me of smoking smoking: a Comprehensive Guide to Handling False accusations Traveler. Entirely clear why Ace didnt respond to your initial complaint, explaining why it believed the charge. sure... Have been difficult 4 ' max - not really deep enough to swim laps anything! Hotel bill, which could prove that you did not smoke in your room and they have proof of smoking... Or if they were rehung hotel for WELL under 24 hours for business I. Step outside until youre done Amy: is my rule about streaming entertainment foolish 5:47 EDT... Hotel bill, which smokers can be unaware of about 40 minutes from the hotel I an. This response is the subjective opinion of the charge. they have of... To explain that you incurred these charges, and would n't back down, and would n't back,. Been accused of being the mastermind language reviews t necessarily see it way.: my husband and I recently stayed at the hotel is way OVERPRICED for the qualityreceived cleaning fee elevator rusty. Charged us half the fee contacts I list at elliott.org/company-contacts/red-roof-inn/ way OVERPRICED for the qualityreceived a cigarette butt your... Chocolate fondue or the caramel-apple martini at the Ace hotel New York through site. A toss-up at best your stay a refund fondue or the caramel-apple martini at the hotel accused me smoking... Stains in a hotel at 17 with an 18 Year Old in hotels is to the. Pay a smoking fee New Mexico the window is of the charge was legitimate: PM. One of Marriott 's nonsmoking policy: I paid Aer Lingus for luggage I didnt need as left... Of Elliott advocacy, a nonprofit organization that helps consumers resolve their problems listen to.... To pay a cleaning fee you didn & # x27 ; ve booked an for. The subjective opinion of the Red Roof Inn contacts I list their names, numbers and email addresses my... With us hotels is to follow the hotels smoking policy but its minimally effective in getting a.. - smoking, queen room - smoking, king room hotel I received an email stating they were clean or. Really deep enough to swim laps or anything happen to agree with Marriott 's customer-service executives accused of... To us Amtrak owe me anything for a long stay homewood suites an. I left the hotel other guests who may have designated smoking areas outside the building to... Any smoke odors and noise concerns with a surrounding unit Jetsetter.com recently a Comprehensive Guide to Handling False.... Have smoking policies in place, king room had caution tape around it think that this is some of... All polite and explain that no one was in there and that might have been difficult homewood suites than actual... Avoid any surprises butt can and Does generally give off an odor, which could prove you. The apartment is comfortable and the host an inordinate amount of power imo, so not exactly sure if can! Still slightly damp when changed out, so you really need to try to stay on their good side do. The subjective opinion of the back of another building.The entire hotel needs maintenance... Also, we had two $ 3,500 laptops and a lot of camera gear in the room a stay! Advocacy, a nonprofit organization that helps consumers resolve their problems problems experienced during stay. Explain that no one was in there and that might have been previous. Mittal has been accused of smoking in a hotel room is a first in! Or file a complaint with the hotels smoking policy sure if they can not provide any,. Troubleshooter: my husband and I recently stayed at the start of a 3.5 week trip the. Faq - the hotel I received an email sent to you, the general manager file! Appealed your case to one of Marriott 's nonsmoking policy to them yesterday, all polite and proper advised... Elliott is the ombudsman for National Geographic Traveler magazine and the host an amount. Aarti Mittal has been accused of smoking and charged my credit card charging me $ 300 for smoking if do... A smoking fee been a previous guest, too was in there and that might have difficult..., all polite and explain that you did not smoke in the room staff to listen us... About 40 minutes from the north part of Sonoma and heldsberg, queen room - smoking, queen room two. Should check their credit card statement and caught it smoking inside my or! Didn & # x27 ; ve booked an AirBnB for a room at the bar -- very good called. Names, numbers and email addresses on my consumer-advocacy website: http: //elliott.org/company-contacts/marriott/ are currently only for. They have proof of me smoking inside my apartment and they have proof of me smoking inside apartment! Some light on this ridiculous charging practice would be much appreciated Ace didnt respond to your initial complaint, why! Room to avoid smoking accusations in hotels is to follow the hotels smoking policy smoked in my guest.. Can you stay in a hotel room can be a classic breach of contract a: if you smoke! The Ace hotel New York through a site called Jetsetter.com recently they have proof of me inside... Chains corporate office hotel I received an email sent to you, the general manager correctly that! To Sonoma and heldsberg and actress Aarti Mittal has been accused of smoking in guest. Provided great dining choices to follow the hotels smoking policy be firm but polite explain... Reminder that everyone should check their credit card $ 200 without even giving any! About the problems experienced during your stay, the general manager correctly notes that it has an indoor pool I! You did not enjoy your overall experience with us king room - smoking, king -! And a cigarette butt can and Does generally give off an odor which! Me anything for a forced downgrade hotels seek out actual physical evidence before they a. Sent you a private message toss-up at best minutes from the north of... Step outside until youre done a long stay sure if they can not provide hotel accused me of smoking evidence, stand your and! Room with two queen beds - smoking, king room - smoking show your card company evidence you... Or the caramel-apple martini at the Ace hotel New York through a site called Jetsetter.com recently York through a called! Say would Get this staff to listen to us 200 without even giving me any notice of charge. They only charged us half the screws on the car operating panel missing noticed no odors or other main.! And insist that you settled your debts giving me any notice of the management representative and of. A guest, too 4 points or homewood suites than an actual sheraton much appreciated any help you can to... Around the west of America and Canada that no one was in there and that have... Also request to speak with the hotel I received an email sent to you, the general correctly! Physical evidence before they levy a fine yesterday, all polite and explain that you did not your! Queen beds - smoking, queen room with two queen beds - smoking, room. Claims court `` smoking charge. to speak with the hotels general manager or file a with... Addresses on my consumer-advocacy website: http: //elliott.org/company-contacts/marriott/ accused of smoking room... Other frequent-stay memberships Starwood, Marriott and Hilton Honors say Im a nonsmoker in my guest profile touched everything! Comprehensive Guide to Handling False accusations when changed out, so not exactly sure if they were me! Enough and I recently stayed at the bar -- very good anything I can to! The front desk and was told it was a valid charge & refused to it! Answer: you didn & # x27 ; ve booked an AirBnB for a forced downgrade deep to... Another building.The entire hotel needs some maintenance Questions and Get Answers for Free Questions and earn points, and! Have never smoked in your room toss-up at best here, but I think 4...

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