The PSC said that Josco's response to the 2020 show cause order was "unconvincing" and said, "The Commission finds that Josco has violated the consumer protection provisions of the UBP and moreover has not adequately remedied these violations in response to consumer complaints, Staffs investigation, nor the Commissions OTSC [Order to Show Cause]. email or post the website link; unauthorized copying, retransmission, or republication Consequences against Josco are appropriate as it has 'a material pattern of consumer complaints on matters within the ESCOs control,' and has failed to comply with the marketing standards of UBP 10. -- Senior Analyst - Pricing & Structuring -- Retail Supplier -- Houston Additionally, Staff notes that on October 7, 2020, the Maryland Public Service Commission issued an order to impose consequences against SunSea for violations of numerous provisions of the Public Utility Article and the Code of Maryland Regulations. This is also not indicative of a company that has been taking its relationship with regulatory authorities seriously since the allegations included questionable marketing practices and misrepresentation, not just disputed enrollments." of the RAAF which, if proven to be the case, would be a violation of the UBP." These transfers shall occur on the customers regularly scheduled meter reading dates. The RAAF indicates that SunSea Energy, LLC has four affiliates, operates in Ohio, Maryland, New Jersey, and District of Columbia, uses the trade names SunSea and SunSea Energy in other states, and that no senior officer of the ESCO applicant or entity holding ownership interests of 10% or more in the ESCO has had any criminal or regulatory sanctions imposed within the last 36 months. The PSC's show cause order states, "The fact that Josco has affiliates operating in multiple states appears to directly contradict the information provided in Section 1.B. -- Senior Analyst - Pricing & Structuring -- Retail Supplier -- Houston Associate -- Retail Supplier -- DFW The PSC said that Josco's response to the 2020 show cause order was "unconvincing" and said, "The Commission finds that Josco has violated the consumer protection provisions of the UBP and moreover has not adequately remedied these violations in response to consumer complaints, Staffs investigation, nor the Commissions OTSC [Order to Show Cause]. of the RAAF, which requests a list of energy affiliates including upstream owners and affiliates, was left blank. If you wish to share this story, please --- Statement from Starion NEW! Section 1.D., which lists all states in which Josco has operated during the last 24 months, includes only New York. ADVERTISEMENT Consequences against Josco are appropriate as it has 'a material pattern of consumer complaints on matters within the ESCOs control,' and has failed to comply with the marketing standards of UBP 10. of the RAAF are incorrect, which, if proven to be the case, would constitute a violation of the UBP." The PSC stated in its order that, "SunSea also remarked that it strives 'to achieve the highest standards of customer satisfaction, and takes its compliance obligations, its relationship with regulatory authorities, and the handling of consumer inquiries and complaints very seriously.' Based on SunSeas history of QRS/SRS responses and its NOAF response, including prior denials of refunds, we find these new refunds to be an attempt at self-preservation because the OTSC required it, rather than a gesture of good faith." -- Energy Advisor The PSC stated in its order that, "Turning to the marketing provisions of the UBP, SunSea violated the UBP by failing to remove customers from its marketing database after the customers asked to no longer be called by SunSea. However, the complaints decreased notably only after Josco ceased marketing. The PSC's show cause order states, "On November 17, 2020, SunSea filed an application, signed by their CEO, seeking to comply with the December 2019 Order. Consequences against Josco are appropriate as it has 'a material pattern of consumer complaints on matters within the ESCOs control,' and has failed to comply with the marketing standards of UBP 10. -- Sr. Analyst, Structuring -- Retail Supplier SunSea We find that after months of similar complaints without corrective action, the noncompliance became willful. The PSC's show cause order states, "On November 17, 2020, SunSea filed an application, signed by their CEO, seeking to comply with the December 2019 Order. However, Josco failed to address the fact that the Vice President of Operations signed the RAAF attesting that the information was true, complete, and accurate. Further modifications to its sales agreements were requested on March 1, 2021, which Starion provided on March 10, 2021." CPS Energy first filed claims against ERCOT on March 12, 2021 for its lack of oversight, preparedness, . Additionally, Staff requested the complaint data for all jurisdictions in which Josco operates, as well as other missing documentation. ADVERTISEMENT The final page of the RAAF that includes the attestation and signature is absent." However, Josco failed to address the fact that the Vice President of Operations signed the RAAF attesting that the information was true, complete, and accurate. . The PSC's show cause order states, "On February 4, 2021, Staff identified apparent false and misleading statements in the application and sought additional information from Josco. Email This Story Josco also repeatedly claimed that it would improve its complaint response practices, yet 17 of the 29 responses to complaints received during 2020 were inadequate and eight of those were during the second half of the year," the PSC stated in its order Moreover, Josco has violated UBP requirements related to TPVs, as well as the Commissions complaint response procedures," the PSC said "In order to effectively regulate ESCOs operating in New York State, the Commission must ensure that truthful and accurate information is provided to the Commission and Staff. The information provided by Josco in these sections suggests that Josco has no affiliates or other trade names and operates only in New York." The Commission recognizes that SunSea did provide the enrollment documentation with its response to the OTSC. The final page of the RAAF that includes the attestation and signature is absent." The OTSC directed Josco to provide four pieces of information pertaining to the 13 listed complaint cases, including: enrollment documentation, disconnect dates, cost analysis, and refund information. Additionally, the Commission finds that SunSea engaged in misleading or deceptive conduct in marketing to New York customers, including making false or misleading representations regarding the rates or savings offered by SunSea." ", The PSC's show cause order states, "Josco filed a revised RAAF on April 15, 2021. This is also not indicative of a company that has been taking its relationship with regulatory authorities seriously since the allegations included questionable marketing practices and misrepresentation, not just disputed enrollments." Consequences against Josco are appropriate as it has 'a material pattern of consumer complaints on matters within the ESCOs control,' and has failed to comply with the marketing standards of UBP 10. NEW! Cases 15-M-0127, et al. However, the complaints decreased notably only after Josco ceased marketing. -- Retail Supplier Cases 15-M-0127, et al. -- Sales Development Representative (SDR) -- Houston prohibited. The PSC's show cause order states, "On December 8, 2020, Smart One filed an application, signed by the Chief Executive Officer (CEO) seeking to comply with the December 2019 Order. Because SunSea has had a significant history of slamming, misrepresentation, and other enrollment related complaints, and was subject of recent enforcement action in New York, the review of complaints from other states was a predominant concern in the application review process. Moreover, the corrective action eventually taken to terminate a marketing vendor did not address these complaints which originated with an entirely different vendor." Additionally, the Commission finds that SunSea engaged in misleading or deceptive conduct in marketing to New York customers, including making false or misleading representations regarding the rates or savings offered by SunSea." The Commission recognizes that SunSea did provide the enrollment documentation with its response to the OTSC. Because SunSea has had a significant history of slamming, misrepresentation, and other enrollment related complaints, and was subject of recent enforcement action in New York, the review of complaints from other states was a predominant concern in the application review process. The list of all trade names used in other states, as required in Section 1.E., was marked 'N/A.' Staffs review of the sales calls found that the majority of the agents spoke very quickly and merely completed the script and connected the customer to the TPV. 1. The PSC's show cause order states, "The fact that Josco has affiliates operating in multiple states appears to directly contradict the information provided in Section 1.B. Josco has had multiple opportunities and ample time to prove and demonstrate that they will abide by the UBP. The RAAF indicates that SunSea Energy, LLC has four affiliates, operates in Ohio, Maryland, New Jersey, and District of Columbia, uses the trade names SunSea and SunSea Energy in other states, and that no senior officer of the ESCO applicant or entity holding ownership interests of 10% or more in the ESCO has had any criminal or regulatory sanctions imposed within the last 36 months. Because SunSea has had a significant history of slamming, misrepresentation, and other enrollment related complaints, and was subject of recent enforcement action in New York, the review of complaints from other states was a predominant concern in the application review process. The attorney general of Ohio on Thursday moved to add new defendants to his state lawsuit against FirstEnergy Corp, including the company's ex-chief executive Charles Jones who was fired last year . Section 1.B. SunSea stated in its response that it is 'committed to making whole all customers which were identified in Appendix A and B to the OTSC as well as additional customers as a gesture of good faith.' With respect to the revocation of Sunsea's current eligibility, see our prior story for background on the alleged violations and a prior December 2020 show cause order However, the complaints decreased notably only after Josco ceased marketing. Staffs review of the sales calls found that the majority of the agents spoke very quickly and merely completed the script and connected the customer to the TPV. These transfers shall occur on the customers regularly scheduled meter reading dates. -- Sales Development Representative (SDR) -- Houston Josco was ordered to return its customers to full utility service within 60 days of the effective date of the PSC's revocation order Staffs review of the sales calls found that the majority of the agents spoke very quickly and merely completed the script and connected the customer to the TPV. With respect to the revocation of Josco's current eligibility, see our prior story for background on the alleged violations The PSC's show cause order states, "Josco filed a revised RAAF on April 15, 2021. -- Sales Development Representative (SDR) -- Houston of the RAAF, which requests a list of energy affiliates including upstream owners and affiliates, was marked 'N/A.' The significant number of complaints filed against Josco between 2016 and 2020 alleging marking violations demonstrate a material pattern of complaints on matters within Joscos control." Additionally, Staff notes that on October 7, 2020, the Maryland Public Service Commission issued an order to impose consequences against SunSea for violations of numerous provisions of the Public Utility Article and the Code of Maryland Regulations. Section 1.D., which lists all states in which Josco has operated during the last 24 months, includes only New York. -- Senior Energy Intelligence Analyst of the RAAF which, if proven to be the case, would be a violation of the UBP. Starion provided the following statement concerning the matter: -- Energy Advisor The PSC's show cause order states, "On December 8, 2020, Smart One filed an application, signed by the Chief Executive Officer (CEO) seeking to comply with the December 2019 Order. NEW! . Josco filed a response on April 15, 2021, including complaint logs for Illinois, Maryland, New Jersey, Ohio, and Pennsylvania. Of the 93 total cases listed in the attachments to the Order, Staff identified 73 cases where the refund was denied or not provided in response to the QRS/SRS and NOAF, but then granted after the OTSC. NEW! -- Senior Analyst - Pricing & Structuring -- Retail Supplier -- Houston The PSC ordered that SunSea shall return its customers to full utility service within 60 days of the effective date of the revocation order. Furthermore, SunSea has failed to comply with State laws related to sales or marketing as it continued to knowingly make unsolicited telemarketing sales calls during a declared State of Emergency." NEW! of the RAAF, which requests a list of energy affiliates including upstream owners and affiliates, refers to an Attachment that now lists Joscos affiliates as Josco Energy MA, LLC, Josco Energy IL, LLC, and Josco Energy USA, LLC. These facts appears [sic] to directly contradict the information provided in Sections 1.C. Of the 93 total cases listed in the attachments to the Order, Staff identified 73 cases where the refund was denied or not provided in response to the QRS/SRS and NOAF, but then granted after the OTSC. NEW! With respect to the revocation of Sunsea's current eligibility, see our prior story for background on the alleged violations and a prior December 2020 show cause order The PSC stated in its order that, "SunSea states that in response to the NOAF, SunSea denied the allegations against it and provided enrollment documentation. Section 1.E., which lists all trade names used in other states, continues to be marked 'N/A' despite its affiliates activities beyond New York. Overview 5 Reviews -- Jobs 2 Salaries 1 Interviews -- Benefits -- Photos Follow + Add a Review Employee Review See All Reviews ( 5) 1.0 Former Employee, more than 1 year It Sucks Jan 15, 2020 - Customer Service in Newark, NJ Recommend CEO Approval Business Outlook Pros None None None None None Cons The PSC's show cause order states, "Staff notes that the answers indicating that Josco only operates in New York are contradicted by the Third Party Verification (TPV) script that was also submitted by Josco. NEW! -- Senior Energy Intelligence Analyst NEW! Additionally, Staff requested the complaint data for all jurisdictions in which Josco operates, as well as other missing documentation. The PSC's show cause order states, "Staffs review of Starions website indicates that, in addition to New York and Ohio, it operates in Connecticut, District of Columbia, Delaware, Illinois, Maryland, Massachusetts, New Jersey, and Pennsylvania. Smart One answered 'no' in response to Section 1.C., which asks if, during the previous 36 months, any criminal or regulatory sanctions have been imposed against any senior officer of the ESCO applicant or any entity holding ownership interests of 10% or more in the ESCO. Based on SunSeas history of QRS/SRS responses and its NOAF response, including prior denials of refunds, we find these new refunds to be an attempt at self-preservation because the OTSC required it, rather than a gesture of good faith." We find that after months of similar complaints without corrective action, the noncompliance became willful. .' The PSC said that Josco's response to the 2020 show cause order was "unconvincing" and said, "The Commission finds that Josco has violated the consumer protection provisions of the UBP and moreover has not adequately remedied these violations in response to consumer complaints, Staffs investigation, nor the Commissions OTSC [Order to Show Cause]. Based on SunSeas history of QRS/SRS responses and its NOAF response, including prior denials of refunds, we find these new refunds to be an attempt at self-preservation because the OTSC required it, rather than a gesture of good faith." With respect to the revocation of Sunsea's current eligibility, see our prior story for background on the alleged violations and a prior December 2020 show cause order prohibited. Starion of both the initial and revised RAAFs. Section 1.B. Because SunSea has had a significant history of slamming, misrepresentation, and other enrollment related complaints, and was subject of recent enforcement action in New York, the review of complaints from other states was a predominant concern in the application review process. -- New Product Strategy and Development Sr. Associate -- Retail Supplier -- DFW Josco The required complaint data was also missing from the application package." The complaint data provided included the types of complaints for Maryland and only the number of complaints for Ohio, New Jersey, and the District of Columbia." The PSC's show cause order states, "Josco filed a revised RAAF on April 15, 2021. The PSC stated in its order that, "Additionally, the enrollment documentation that SunSea is referring to was missing from 12 of the cases in the NOAF which prompted Staff to include the records retention violation to the OTSC. -- Senior Analyst - Pricing & Structuring -- Retail Supplier -- Houston -- Energy Operations Analyst --Editing by Patrick Reagan. -- Sales Development Representative (SDR) -- Houston NEW! -- Sr. Analyst, Structuring -- Retail Supplier This appears to indicate that SunSea has failed to abide by marketing regulations in other states, in addition to the marketing concerns in New York. NEW! The PSC stated in its order that, "The Commission further finds that SunSeas response to the OTSC did not remedy the numerous violations alleged. The significant number of complaints filed against Josco between 2016 and 2020 alleging marking violations demonstrate a material pattern of complaints on matters within Joscos control." Consequences against Josco are appropriate as it has 'a material pattern of consumer complaints on matters within the ESCOs control,' and has failed to comply with the marketing standards of UBP 10. Of the 93 total cases listed in the attachments to the Order, Staff identified 73 cases where the refund was denied or not provided in response to the QRS/SRS and NOAF, but then granted after the OTSC. The RAAF indicates that SunSea Energy, LLC has four affiliates, operates in Ohio, Maryland, New Jersey, and District of Columbia, uses the trade names SunSea and SunSea Energy in other states, and that no senior officer of the ESCO applicant or entity holding ownership interests of 10% or more in the ESCO has had any criminal or regulatory sanctions imposed within the last 36 months. ; 20-M-0589; 20-M-0446 -- Account Operations Manager -- Retail Supplier NEW! In Section 1.D., Smart One lists New York as the only state in which the company has operated during the last 24 months. Joscos response included the enrollment documentation and images of refund checks, but no disconnect dates or cost analyses. Moreover, the corrective action eventually taken to terminate a marketing vendor did not address these complaints which originated with an entirely different vendor." We would like to show you a description here but the site won't allow us. Josco has had multiple opportunities and ample time to prove and demonstrate that they will abide by the UBP. These transfers shall occur on the customers regularly scheduled meter reading dates. The OTSC directed Josco to provide four pieces of information pertaining to the 13 listed complaint cases, including: enrollment documentation, disconnect dates, cost analysis, and refund information. Furthermore, SunSea has failed to comply with State laws related to sales or marketing as it continued to knowingly make unsolicited telemarketing sales calls during a declared State of Emergency." NEW! Of the 93 total cases listed in the attachments to the Order, Staff identified 73 cases where the refund was denied or not provided in response to the QRS/SRS and NOAF, but then granted after the OTSC. The complaint data provided included the types of complaints for Maryland and only the number of complaints for Ohio, New Jersey, and the District of Columbia." Furthermore, SunSea has failed to comply with State laws related to sales or marketing as it continued to knowingly make unsolicited telemarketing sales calls during a declared State of Emergency." -- New Product Strategy and Development Sr. ; 20-M-0589; 20-M-0446 -- Senior Analyst - Pricing & Structuring -- Retail Supplier -- Houston Cases 15-M-0127, et al. This includes 12 that were confirmed to be checks dated February 2021 for refunds that had been promised on various dates ranging from February 19, 2020, through October 19, 2020. of the RAAF which, if proven to be the case, would be a violation of the UBP." This appears to directly contradict the information provided in Section 1.C. The RAAF indicates that SunSea Energy, LLC has four affiliates, operates in Ohio, Maryland, New Jersey, and District of Columbia, uses the trade names SunSea and SunSea Energy in other states, and that no senior officer of the ESCO applicant or entity holding ownership interests of 10% or more in the ESCO has had any criminal or regulatory sanctions imposed within the last 36 months. Starions response to Section 1.B. and 1.D. -- Energy Advisor Moreover, the corrective action eventually taken to terminate a marketing vendor did not address these complaints which originated with an entirely different vendor." of the RAAF, which requests a list of energy affiliates including upstream owners and affiliates, was left blank. Josco will also refund 215 customers any amounts paid above their local utility's default rate. Providing these documents remedied the allegation of records retention violations, but not the deficient manner in which SunSea submitted QRS/SRS responses." SunSea The PSC stated in its order that, "SunSea also remarked that it strives 'to achieve the highest standards of customer satisfaction, and takes its compliance obligations, its relationship with regulatory authorities, and the handling of consumer inquiries and complaints very seriously.' Smart One answered 'no' in response to Section 1.C., which asks if, during the previous 36 months, any criminal or regulatory sanctions have been imposed against any senior officer of the ESCO applicant or any entity holding ownership interests of 10% or more in the ESCO. The final page of the RAAF that includes the attestation and signature is absent." The PSC stated in its order that, "Additionally, the enrollment documentation that SunSea is referring to was missing from 12 of the cases in the NOAF which prompted Staff to include the records retention violation to the OTSC. Copyright 2010-21 Energy Choice Matters. Copyright 2010-21 Energy Choice Matters. 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