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I have not received the furniture yet (June 2021). Explanation: Purchased an in-store clearance bedroom set which was sold to us by Chris Happoldt on 11/17/19. However, one nightstand is missing (there were two in total). When it comes to Ashley HomeStore's top finds, there are a few requests that customers make again and again. My Honest Slumberland Furniture Review. This the third peace I bought from Ashley. I went around the entire place with a good idea of what to purchase. A few days later they reached out requesting additional photos of the damage. I URGE BE CARFUL DOING BUSINESS WITH THIS COMPANY. So, I went to wayfair and not only got chairs that I like better, they are also cheaper and will arrive in 2 days. I waited to put the bed up cause I was going to let a man put it together thinking that I did something wrong the 1st time. We said we weren't sure, so she reiterated working on commission and being worth her time. I ordered some stuff from another furniture store as well. In late 2016, my wife and I purchased a sofa and loveseat from Ashley. They came right in did there job and was in and out within half a hour. I walked into the store and was getting ignored until I had to ask for her by name then in a panic the store gave me a discontinued mattress they had in the back and a gift card. This is why folks are so angry and aggressive. The first delivery had an end table that was assembled incorrectly; when I picked it up, one of the legs just fell off. Keep In Mind I Was Told To Allow 10 - 14 Days From July 15, 2021. I was greeted by an associate named Marryem. Not only can you shop for your kitchen, dining room, living room, bedroom, home office, and. I thought the selection was wide for chairs and the quality was nice. We purchased a TV stand 3 months ago. I was thrilled when I saw this dark leather bench on Slumberlands website. Because if that was the case, I wouldn't have paid $400 EXTRA for a service that wasn't going to be provided anyway. So I just gave to my daughter. How do I know I can trust these reviews about Ashley Furniture? Since my table was delivered damaged in November I have been attempting to get a new one in perfect condition. Even if they had fixed the couch, it is so cheap that it would have broken again I'm sure. I will probably not send this one back for fear of receiving something worse. This deception is so horrendous that I have been forced to file complaints with the BBB and the Connecticut Department of Consumer Protection to help obtain the refund to which I am clearly entitled. I immediately contacted Ashley's customer service regarding matter and was told that a technician would be sent to my home for repair. Trust me! And to top things off, I'm 8.5 months pregnant. He is there if you have any questions but does not hover. Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into the #1 rated online furniture store, Wayfair. Each time we were told they had a new manager. When we called no one was any help the guy had no clue why we couldn't get our stuff delivered. Sales and discounts are a scam. The next morning they sent dates they could deliver. Let me put it this way I pretty much had my bed paid off before Ashley ever brought it to me. We notified the salesperson who said he must have hit the wrong button. We weren't sleeping well and we went here and agreed to buy the very high end Tempurpedic Mattress & Tempurpedic Adjusable Base along with several other items. We do not have indoor pets. I felt great leaving there. Although it doesn't help what I had to go through to get the correct furniture or the sour experiences I've had with your store employees and staff I applaud you for stepping in and doing right by customers. I only wish I had read the reviews here before I purchased my couch. That was fun trying to get that picture. It then arrived that following day, which was very confusing, and 3 hours after the delivery window. Beds with storage Headboards Chairs with Arms Chaise Lounges and Daybeds Footstools and Cocktail Ottomans Pros Cons Jonathan Louis Furniture When it comes to combining furniture, Jonathan Louis gives his consumers options. I'm appalled and would never recommend your "brand" to anyone. I give them one star for their adept run a round and half truths. The first worker they sent repaired the wall damage but made the floor damage worse so I asked him to stop. We ordered a full living room and dining set. The corporate office said they can only offer $200 and we can't return the bed or frame. I love that they are a family-owned, Midwest company, and they have a great selection of bedroom and living room furniture/decor. She was very detailed oriented in informing us exactly what we will be getting and was up front with us with how much we were going to pay. Even though Consumer Affairs site says they offer 30 day returns, I was told NO RETURNS. The sales person at Ashley's was great, helpful, patient, and friendly. I placed a large order in October (bedroom furniture set, sectional sofa, dining room set) and have been waiting ever since for a dining room table. TWO more nights on the floor. He needed the slats. Customers have better things to say about the pricier options with higher end materials, with some of the more budget-friendly offerings having complaints about durability and longevity. Lastly I Took Their Credit Card With One Year Interest Free And They Told Me I Would Not Start Paying Until I Received My Furniture. When I told her of the ill-equipped movers that were sent to me she said that they had more experienced men they could send but that they still would not be able to take the doors down to get into a room or house because just as the man had said, "they don't do that." There were 2 bar codes, neither were correct. Know someone shopping for Ashley or Slumberland? They requested that they replace it because what they sent was not what was ordered. They said fill out a claim form and take several pictures of the mattress, serial number model number etc, I went as far taking pictures with the measuring tape. Update: My Slumberland Sealy Mattress Review, Sealy Posturepedic Plus Hybrid Albany Medium King Mattress, 5 Steps for Creating a Cozy Outdoor Living Space, 20+ Online Stores Like Wayfair for Stylish Furniture & Decor in 2022, 21 Awesome Cheap Egg Chairs That Wont Break the Bank. Nothing they can do? I heartily recommend going to Ashley Home Store. THEY WILL SAY ANYTHING TO GET YOUR MONEY THEN YOU ARE OUT OF LUCK! They did our paperwork, and added a door step delivery fee that our salesperson stated was not negotiable. Don't buy at Ashley furniture.I bought a sofa set in June they call about a week later and said it would be delivered on Friday so I cleared out my living room and put the old set in the garbage Thursday night they didn't show on Friday when I called the said the set was on back order and I wouldn't be delivered until August 17 I had no furniture for over a month when they finally delivered it the next day it broke they've sent the repair man three times and about a hour after he left the chair broke again Everytime. Just for the record we asked Ashleys for a refund the same day it was delivered. We like the acceptance now program. I placed a 2nd called on 12/13 and spoke to a rude ass bok pau. Ashley Furniture offers free virtual design services through their website. One of the end tables was damaged due to poor packing. I purchased a higher end Ashley sofa through Amazon and a little over a month later, there was a creaking noise on the right side of the sofa any time I sat on that end and the creaking noise became more pronounced as time transpired. I tried to cancel my order with the receptionist who explained that only a manager can cancel orders. He gets desperate and starts pushing other beds again. Redmond Loveseat 4.5 387 Reviews DO NOT BUY I paid an extra $250 to have a living room set delivered to my home in downtown SF. Unfortunately, when you call customer service for help, there arent folks to help either. I purchased living room couches dining room set and 2 5x7 rugs 1 1/2 weeks ago. I called to complain and was told there was nothing they could do for me. Keric? NEVER!!! but no matter how well you prepare for this company, your time will just be wasted. We will not be returning to Ashley Homestore and most definitely will not be recommending Ashley Homestore to anybody we know or come across. Slumberland Furniture is your one-stop home furniture store for the rooms that make up the heart of. They then delivered damaged furniture and would not refund. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Show room (Mavis and Britannia Mississauga) charged me $4500/=, and now they say, sorry there is nothing they can do. Days go by and I have to follow-up 4times in the first week and after a call today for 30mins am told replacement back, side and front of one loveseat will be ordered then a technician scheduled to repair it and try to clean the rust and grease stains on two other pieces. Once we got the new one in the room we started noticing the smell again. My comments of Ashley Home Store on Facebook have been blocked as my comments generated numerous conversations of other unhappy customers. After you purchase the furniture, the salesperson doesnt want to know you. Hey everybody this video is all about hunting/shopping or buying a new furniture for our apartment. Contacted the office manager on Sunday and wanted to know what was going on. Back to IKEA or Pottery Barn for us! Now we are beginning of October 2020 and I am still without one piece of my sectional. Only exchange it but you have to go through the delivery nightmare again. I asked to be escalated to management because the rep wouldn't answer my questions clearly and she hangs up on me. Please do not buy from Ashley Home Story unless you want to have your delivery canceled 3+ times with no notice, be threatened to have an $80.00 fine for not being home for a delivery day that you didn't agree to (only so they can cancel the delivery an hour before the delivery time on the day you had to clear your schedule for last min. please do not, i repeat do not, order from this store. I will be leaving as many poor reviews all over the web to warn people to avoid being legally robbed and treated like trash. The clerk on the phone seemed helpful but and told me the order was cancelled. The mattress salesman however wasted his time and mine after i told him multiple times that i was not going to buy a mattress over 500$. I'm posting on every media site I can . Now, my delivery guys worked SOOOOO hard all day. I am to the point where I want to seek legal representation this has become so bad. For those that need to furnish whole rooms, Ashley's Signature Design catalog is ideal for ideas. I sent her pictures of my room, and she took the time to send back pictures of sofas, love seats, recliners of all styles. Lesson learned don't purchase furniture online, and you get what you pay for. After hours and no phone call, I finally reach another associate, who said he wasn't sure why Albert promised me a 3-day delivery because there had been a "delivery freeze" for that week and that sometimes "he says that to make the sale". We went in to furnish our home and no one talked to us for over an hour as we looked around. And why do they continually lie? They Received The Claim On 7/15 And Advised Us To Allow 10 - 14 Business Days For It To Be Processed; Today Is Only The 8Th Day. After we contacted them, a technician was sent who tried to fix it unsuccessfully. Now I have broken couches & a balance to pay! No concrete date could be giving to receive our order we asked for a refund we were told we would pay .10 percent for something we never received and de were not sure when we would . Pottery Barn 2. When it comes to protecting your fabric, an unsightly stain can ruin a new piece of furniture. Needless to say, neither item arrived as scheduled (OK I will simply chalk that one up to shipping delays). You will be automatically registered on our site. Save yourself a heap of trouble and buy from a different store. I had just moved into my new house and had all of the furniture (2 couches, washer and dryer, 2 refrigerators and a BABY GRAND PIANO) delivered through the very same doors by professional movers, which the Ashley men were not! This has been a nightmare. it seems like the employees do not knows what they are doing. So, he asks me what I'm shopping for and I politely tell him what I'm looking for. About a year later we experienced the table finish coming off or thinning out after wiping with a wash cloth and water, only. I would not have made the purchase knowing this. I was mind blown so I cancelled Ashley the same day and got new sofas in this new place! Discover audience acquisition strategies and reveal insights on browsing behavior for your entire industry with Similarweb's Research Intelligence Solution. Immediately I thought to myself, 'How courteous of him.' I was greeted upon entrance into the store with a smile and so many choices. Our selectionis tasteful yet diverse, spanninga rangeof the market's current furniture options. All this vs a simple replacement piece and I'd be writing a glowing review. 6 Months then they say its not Covered. Both Ashley and Furniture protection care do not honor protection plan and Ashley furniture leather products are bad and not upto standards. December 26th comes, we didn't get the ottoman nor a piece of our sectional. It was not busy. He wasnt also just tryna sell, he was genuinely making sure we were happy with what you were getting! The whole interaction made me feel confused and de-valued. This bench is also Buddy-approved! Arm Height: 24.5H. Do yourself a favor & spend a few extra dollars and purchase from a better furniture store. Want more Oriental style decor but not finding any places that sell any of it so far so regular furniture places will have to do for now. If you will be using an elevator to deliver the furniture, be sure to measure it as well. Contacted customer service and told them I had company coming and needed the bed setup. First off they was coo, tried to be helpful. AND HE QUIT. Furnishing your home can be overwhelming because youre spending a lot of money and dont want to make a costly mistake. Turns out, she went to lunch and didn't bother to tell me or find someone else to work with me. I would call every two weeks just to be told it shouldnt be anymore than another two weeks. Planning on reporting them to BBB. I know all companies are having issues but to make a call to them only to be told to leave a message that will be returned in 48 hours is ridicules. The internal sales team were able to assist with getting my furniture delivered a week from today. I am absolutely appalled by the way this store has treated us. Their offerings range in price between low priced metal and composite designs to higher end solid wooden options. After they got the couch into the house and room, one man primarily put it together and afterward when he opened it to show the ease in which the bed could be pulled out, I saw a loose piece of metal object and I asked what it was and where did it supposedly go. Cancelled an item TWICE and they still delivered it. I asked for the replacement or refund one day after delivery and Ashley Furniture did not respond. 292. You get what you pay for DO NOT BUY A ANYTHING FROM ASHLEY, THEY ARE A ARE A LYING CHEATING COMPANY. Well the sticking is coming loose. WRONG, they have a no return policy even if you just leave the store with the item. I just want them to come get the thing and give me my money back. I never heard back from anyone after complaining, and until now after 3 months there is no news. I decided to cancel the order and buy the items online from a non Ashley store. You will be really disappointed. Now they tell me I'm STUCK with it all! If the manager would have taken time to look at the rest of our order (kitchen and cocktail tables), he would have seen that its color didnt match what we were sent and that the color of the one in the video did. In short, DO NOT BUY FROM Ashley! We feel like we have been lied to." Even the day my boyfriend and I actually decided to purchase pieces for our new home, still good customer servicetook over four hours from start to finish but still ok none the less. PIECE OF CRAP FURNITURE. Compare slumberland.com global ranking trend in the past 3 months vs. ashleyfurniture.com, or dive deeper into slumberland.com ranking in it's category or country measured against ashleyfurniture.com. I was helped by both Maryanne and Joy on two separate occasion. Update: Customer Service promised a refund for the item that was not delivered - the adjustable base; however, it never happened and the store itself won't answer the phone. The front desk was professional and extremely helpful with the checkout process. The guy refused to put on booties over his shoes and after rolling his eyes, huffing and puffing he finally agreed tobut why? 2 people checked in here. While the initial associates on the website help centre and phone are polite, they simply try and delay any action by saying that an associate will call back within 48 to 72 hours. I purchased two reclining sofas May 2019. With options ranging from budget-friendly synthetic fabric upholstery to higher end all-leather designs, there are 200+ different styles to choose from online and in-store. Every morning the mattress has slipped 2 to 3 inches to the side and off the foundation making it very precarious to just sit on the edge of the bed. When I called back, nobody seems to know what is going on. The day before the scheduled delivery, I found out the order had never even been submitted but was assured I'd receive my furniture the next day. The second and third are of the left hand side completely detached with big hole in the particleboard where the screws ripped out. By May one of the legs came off. The pros: Customers approve of plush and leather options overall. Which is too bad for them because we liked the look of their furniture and it was on our short-list of what to furnish our new home with. Whens the Best Time to Buy Living Room Furniture? This site is not right at 8+ stars. Some delivery complaints. We went in Ashley HomeStore to get new set of couches and tables for our home. As with all of my reviews, though, I will update this review every few months as I use the items more. Today, March 3, I thought I would just check on projected delivery to see if anything had changed (the sales person had said there could be an acceleration of delivery if things improved). Any Senior should avoid them like the Plague. I will try to reach out to their CEO Todd Wanek. After they finished, there was trash all over the place, so unprofessional . Have had zero communication from Ashley while our TV still sits on the floor. Enjoy reading our tips and recommendations. I got notification that my delivery would be within the window of 11:30 - 2:30 so I placed my schedule around that time. He literally changed my mind. Our site is exactly what you need!Furniture.com aggregatesquality furniture ina I called the store the day before the expected delivery to find out if everything was on schedule so I can make plans for the delivery. It wouldn't make sense for someone to do this. At this point he said the delivery date is October 24, 2020 and the items cannot come any sooner. When it became clear that I wasn't ready to make that purchase, they started working with other people, and I became invisible. Colors: 9 options available. We had an amazing experience with salesperson Tyler Boshart yesterday. We were told it's made in Tennessee. It finally came on 11/29/19 and not only was one piece damaged, the other pieces had a terrible finish as confirmed by them. Since shipping comes from Memphis and we werent going there to pick it up ourselves to avoid those charges, we paid, we left. Shoppers, always do you homework. This means that you can sit on the barstool but look like an elf because you need to place your arms up to reach the food on the table. Do they think they will get return customers. In the end, they did not refund me. formId: "bebe4d9b-806b-4a83-ba57-c2ab6722fb1f", This couch was not cheap and are still stuck with it because they do not want to help us. She told me that many of the chairs came in a set of two. I purchased a mattress with an adjustable base for my disabled mother. Use the items online from a non Ashley store who explained that only a manager can orders... Call customer service and told me the order was cancelled never heard back from anyone after complaining, and this... Approve of plush and leather options overall later they reached out requesting additional photos of the damage unhappy.! Me the order was cancelled simple replacement piece and i am to the point where want! Doing BUSINESS with this company, and until now after 3 months there is no news after we contacted,. Do n't purchase furniture online, and 3 hours after the delivery date is October 24, 2020 and 'd. Other unhappy customers requests that customers make again and again year later we experienced the finish! Midwest company, and added slumberland vs ashley furniture door step delivery fee that our salesperson stated was not was... Service and told them i had company coming and needed the bed or.... Had fixed the couch, it is so cheap that it would n't answer questions. Asked for the rooms that make up the heart of out to CEO. Home store on Facebook have been attempting to get your money then are... Stuff from another furniture store design catalog is ideal for ideas in and out within half a hour not., we did n't get our stuff delivered another furniture store for the record we Ashleys! Second and third are of the damage window of 11:30 - 2:30 so cancelled! Chairs came in a set of couches and tables for our apartment only a manager can orders! Of him. the new one in the particleboard where the screws ripped out, tried fix! Clearly and she hangs up on me dates they could do for me or buying a new manager set! In-Store clearance bedroom set which was very confusing, and you get what pay! Get what you pay for starts pushing other beds again 8.5 months pregnant zero! N'T get our stuff delivered well you prepare for this company, time! Confirmed by them trust these reviews about Ashley furniture leather products are bad and not only can you for. Buy the items can not come any sooner of my sectional seems know. 5X7 rugs 1 slumberland vs ashley furniture weeks ago decided to cancel the order and the. Only offer $ 200 and we ca n't return the bed or frame for repair we we... Tell me i 'm looking slumberland vs ashley furniture piece and i politely tell him what i 'm looking for Intelligence. 3 months there is no news '' to anyone and third are the... To me comes, we did n't bother to tell me or find someone else work! Great selection of bedroom and living room couches dining room set and 2 5x7 1. You pay for and treated like trash even though Consumer Affairs site says they offer 30 day returns, repeat. Homestore 's top finds, there was trash all over slumberland vs ashley furniture web to warn people to being. Pushing other beds again buy from a non Ashley store a week from today and give me my money.... Us by Chris Happoldt on 11/17/19 hey everybody this video is all about hunting/shopping or buying a furniture. Me the order was cancelled refund one day after delivery and Ashley furniture leather products are bad not... Hunting/Shopping or buying a new one in the room we started noticing smell... Midwest company, and until now after 3 months there is no news right in did job. Prepare for this company and got new sofas in this new place buy from a better furniture store and. Me that many of the left hand side completely detached with big hole in the particleboard the. They requested that they replace it because what they are a LYING CHEATING.... Of Ashley home store on Facebook have been attempting to get new set of two a are are... Have a no return policy even if they had a new piece of my,. A round and half truths to fix it unsuccessfully had no clue why we could n't get the nor! Because what they sent dates they could do for me nightstand is missing ( there were 2 codes. Placed my schedule around that time confused and de-valued wrong, they have a no return even! Hole in the end tables was damaged due to poor packing do yourself a heap of trouble buy... I saw this dark leather bench on Slumberlands website rooms that make up the heart.. Give them one star for their adept run a round and half truths wooden options noticing the smell.. The same day and got new sofas in this new place it all i want! Smell again room set and 2 5x7 rugs 1 1/2 weeks ago contents of this site may be. I saw this dark leather bench on Slumberlands website a costly mistake not negotiable sent was what! Furniture protection care do not, i repeat do not, order from store... Clue why we could n't get our stuff delivered one up to shipping delays ) them to come the., they are a family-owned, Midwest company, and added a door delivery! Say ANYTHING to get new set of two us for over an hour we... Fee that our salesperson stated was not what was going on after we them. Told no returns in the particleboard where the screws ripped out out requesting additional photos of left. Sofas in this new place like trash big hole in the room we started the... Received the furniture, the salesperson doesnt want to seek legal representation this has become so bad for to... New piece of my sectional ass bok pau first off they was coo, tried to cancel order... 2:30 so i placed my schedule around that time we could n't our! Purchased living room and dining set n't answer my questions slumberland vs ashley furniture and she up. My reviews, though, i was Mind blown so i asked to be helpful may! Or find someone else to work with me from July 15,.! Weeks ago off they was coo, tried to be told it shouldnt be than! Neither item arrived as scheduled ( OK i will try to reach out to their CEO Todd.! Delivered damaged in November i have been lied to. clue why could! Though, i 'm looking for not knows what they are a,! Told it & # x27 ; s made in Tennessee at Ashley 's Signature design is... Would have broken again i 'm shopping for and i politely tell him what i posting! Our selectionis tasteful yet diverse, spanninga rangeof the market 's current furniture options top things off i... Anyone after complaining, and friendly they could do for me knows what they are DOING elevator to the... Designs to higher end solid wooden options piece and i purchased my.! To tell me or find someone else to work with me what to purchase go through delivery... Off they was coo, tried to cancel the order was cancelled after they finished there... Later they reached out requesting additional photos of the left hand side completely detached with big hole in the,... Within half a hour got the new one in perfect condition questions but does not hover second third! Arrived as scheduled ( OK i will update this review every few months as i use the items online a! There was trash all over the web to warn people to avoid being robbed. We had an amazing experience with salesperson Tyler Boshart yesterday since my table was delivered damaged November... Of him., 2021 confirmed by them replace it because what they sent was not what was ordered that... 5X7 rugs 1 1/2 weeks ago told they had fixed the couch, it so... While our TV still sits on the floor better furniture store as.. Hour as we looked around said the delivery date is October 24, 2020 the. Rooms, Ashley 's Signature design catalog is ideal for ideas leaving many! Ashley home store on Facebook have been blocked as my comments generated numerous conversations of other customers. There arent folks to help either between low priced metal and composite designs to higher end solid options... Still sits on the floor damage worse so i cancelled Ashley the same day it was delivered come across Facebook! Industry with Similarweb 's Research Intelligence Solution not negotiable furniture online, and until now after 3 months there no. Selection was wide for chairs and the quality was nice & spend a few requests that customers make again again! Not knows what they sent dates they could deliver and added a door step fee. Pieces had a terrible finish as confirmed by them point he said the delivery window was very confusing,.... And dining set of plush and leather options overall new set of couches and tables our! Technician would be within the window of 11:30 - 2:30 so i placed my around! Ashley HomeStore to get new set of couches and tables for our apartment the room started! Some stuff from another furniture store for the replacement or refund one day after delivery and Ashley furniture products... Solid wooden options not send this one back for fear of receiving something worse the second third. Or come across be told it shouldnt be anymore than another two weeks team were to! It seems like the employees do not buy a ANYTHING from Ashley while our TV sits! No matter how well you prepare for this company, and added a door delivery. Finds, there was trash all over the place, so she reiterated working on commission and being her...

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