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Will consumers automatically receive a Home Label Kit? Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150 toward their new Samsung washer purchase. Your Home Label Kit will be shipped to you within the next 14 days. The following model and serial number ranges are included in the recall: Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. Getting Started Choose a category 1 Install 2 HE Detergent 3 Cycles & Settings 4 Load Size 5 Clean Find resources Manuals, drivers, and software Get the latest drivers, manuals, firmware, and software. Select the rebate you are applying for - Samsung washer or other manufacturers washer. I watched three separate videos, each showing a different 'Authorized' Samsung repair technician. The Home Label Kit includes step-by-step instructions for applying additional safety information to the machine. Shop Parts; Appliances; . (the cycle overlay label switches the problem use cycle, to another gentler, range/cycle where spin stresses wouldn't be so great during that load). Samsung Electronics America Inc. (SEA), in cooperation with the U.S. Consumer Product Safety Commission (CPSC), today announced a software remedy addressing a recall of certain top-load washer models. Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. Samsung has a nationwide network of authorized service partners which perform Samsung washer repairs. Support is also available on your mobile device through the Samsung Members App. Model numbers and serial numbers can be found on two labels attached to the machines back. Mosquitoes have a way of ruining an otherwise perfect evening. A spokesman for Lieff Cabraser would not offer any additional comment about the repair. The bacteria can enter the body if inhaled, through the eyes, or through a break in the skin. I took my time looking at each step on the video as I did it and only took about 30 minutes. Tell us a bit more about you so we can get to know each other better. On its website, Samsung still recommends washing bulky items on a low spin speed. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. If this kit was all Samsung was doing for those who decided to have it fixed, they should have just built it that way from the start. Looking for a replacement part? Q12. Customers should contact Samsung to see if their washer has been recalled. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics. Before you mail in your rebate form, please remember to: Should you have any questions, please contact us directly at 1-866-264-5636 so that we can help. Until the repair is completed, the washer exchanged, or the Home Label Kit applied, Samsung and the CPSC are advising owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items. However, after some searching, I found a good video by Samsung. Air Filters Kitchen Appliance Accessories Washer & Dryer Accessories Water Filters & System . An additional label is located on the rear of the washer. It takes four to five hours in the dryer to get the clothes completely dry, she says. Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. If all information is correct, click SUBMIT . Please follow the instructions included and apply the new warning labels and the new control panel overlay as soon as they arrive. An email with a confirmation link was sent to you. We focus on outstanding customer service and care and deliver fast results. Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. After discovering that top-loading washing machines posed a fire risk, Samsung recalled approximately 144,000 of them in 2013. The manufacturer's warranty includes parts and labor for manufacturing defects in materials and workmanship. Please enter the correct serial number. Register your product and find out whats covered. Model numbers and serial numbers can be observed on two labels attached to the machines back. See what comes in the box with your new Samsung device, See detailed view of your devices back and side panel, See a detailed view of your devices remote control and buttons. My wife is upset over this, at the thought of using a low spin speed (the Waterproof cycle) to wring out heavy beddingblankets, sheets, etc.. The control panels secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard. If you would like to replace your washer, Samsung will provide an Exchange rebate. Fast, easy checkout with Shop Samsung App. My mothers rebate claim said that she would receive a total of $674 towards the purchase of a new Samsung washera loyalty bonus of just $94. Whole repair takes between 30 minutes and an 60 minutes. After analyzing what they had done, I figured out the most 'correct' way to open the top. Do Not Sell or Share My Personal information. The following top-load washer models are included in this announcement: Samsung is working cooperatively with the CPSC to quickly provide affected consumers with an important software update to remedy this potential smoking, melting, overheating, and fire hazard. Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. Your Account. We are currently looking at the possibility of purchasing a new washer although we dont really have the extra money to do so. 4. View Complete Recall Details. Call CPSCs Hotline at 800-638-2772 (TTY 301-595-7054). Initial reports pointed to a faulty support rod as responsible for the exploding washers. What can I expect of my in-home repair process? ET. Samsung provided these repair kits for free including installation, but just for the original purchaser. When applied as instructed, the new control panel guide included in the kit will ensure that users select a reduced-speed spin cycle for washing bedding, bulky or water-resistant items. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis. The first alternative is free in-home maintenance that includes top washer reinforcement. The control panels secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard. All for the less than $15 cost of this kit! Click Next when done. Support is also available on your mobile device through the Samsung Members App. For information on the class action settlement visit www.washermdlsettlement.com. You're all set to get the latest from Reviewed. In an interview with ABC News, Consumer Product Safety Commission (CPSC) chairman Elliot Kaye said that without a repair there is a very serious hazard of the top of these washing machines completely blowing off., Samsung would not comment on the repair process to Reviewed.com beyond describing it as a free in-home repair that includes reinforcement of the washers top. Samsungs website says, simply, the authorized Samsung field technician will install structural reinforcements to the machine.. The voluntary action was prompted by emphasizing the danger that the drums in these washers could lose balance, causing excessive . This is not a fix, says one owner, Pat, noting that the new cycle leaves a bunch of water in her laundry. The answer to Margarets question appears to have clarified in recent days. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. Delayed ignition and/or flame rollout can occur with the boilers, posing a burn hazard. I got my exploding washer off the street! If your washer had only one label, make sure to include the picture of the back of the washer. I now have a Samsung washing machine that someone gave me(free!) Q6. All email addresses you provide will be used just for sending this story. The serial number you entered appears to be incorrect. * For Samsung Supplies information go to: * For S.T.A.R. * For Samsung Supplies information go to: * For S.T.A.R. List the brand, model number, and serial number of your new washer. Samsung and Samsung Electronics is an appliance manufacturer based out of South Korea. Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair. Use the auto dispenser on your Samsung washing machine. Note: It is very important to enter the correct Identification Number to obtain the correct result. A little confusing at first just looking at the parts, but there is a good video online that must have been produced by Samsung, it goes through every step and really makes this easy. Starting on August 2nd, Galaxy device owners can make their own repairs on a Samsung Galaxy S20 and S21 series, as well as the Galaxy Tab S7+. Brand New. This recall affects 34 various versions of Samsungs top-load washing machines. As part of the demonstration to be effective, consumers who own a recalled washer would be given two simple options. S amsung is recalling nearly 664,000 top-loading washing machines because the units can short circuit and overheat, posing a fire hazard. Talking Points. Over 700 people reported their Samsung washers exploding, and about a quarter of those reported sustained injuries with the rare event. Manuals & Downloads Filter Language User Manual (Installation Guide included) ver 13 14.17 MB Jul 28. Front Load Washers are not affected. They said I could have it. Whole repair takes between 30 minutes and an 60 minutes. But reader Margaret wanted to know exactly what would be fixed.. Toll-Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. You can select our free In-home repair option and receive a free one year manufacturer's warranty extension or. So, for any second owners who have acquired one of these machines that was subject to the recall, but the repair kit has NOT been installed, these kits will bring your machine up to recall standards. The first option is a free in-home repair that includes reinforcement of the washer's top. A little confusing at first just looking at the parts, but there is a good video online that must have been produced by Samsung, it goes through every step and really makes this easy. Samsung provided these repair kits for free including installation, but just for the original purchaser. Your Account. This is determined by the model and age of your washer. In our lab tests, Front-load washers models like the WF45T6000AW are rated on multiple criteria, such as . Other owners have reported more meager rebates. Those concerns grew after he received a Home Label Kit, which modifies the text on the washers control panel by changing the Bedding cycle to read Jeans, and modifies the Waterproof cycle to read Bedding/Waterproof., What this basically means is that owners are not to use the old bedding cycle anymore, even though the recall problem was repaired! he wrote. The process should take no more than an hour and as part of the in-home repair, you will receive a one-year extension of the manufacturers warranty, regardless of the age of your washer. Recommendations are independently chosen by Reviewed's editors. How does the Home Label Kit work? $17.13 Free shipping NEW Samsung Washer Repair Kit DC82-01097W $15.00 +$8.25 shipping NEW Samsung Washer Repair Kit P# DC82-01097W $20.00 +$7.00 shipping The following model numbers are included in the recall depending on the serial number. The company, the world's biggest maker of smartphones, recalled some 2.5 million Note 7s in 10 markets following complaints that its lithium-ion battery exploded while charging, and then had to expand that as reports emerged of replacement phones also catching fire. What are the first 5 digits of your serial number? Because the bedding is dripping wet when the cycle is over, John says it takes three or more hours to dry in the dryer. 11/4/2016 Samsung Top-Load Washing Machines. Gain access to exclusive offers and perks, apps and services, world-class customer support and more. I asked the homeowner if they were throwing it away. In fact, they often make themselves known at sunset and can eat you alive before dusk has ended. Consumers that choose a Samsung washer will receive an additional loyalty incentive up to $150 towards a new Samsung washer purchase.The Samsung loyalty amount is reflected in the amount printed on the rebate form as the "Samsung Washer Purchase" rebate amount. Some users have complained that they have been unable to print rebate forms, while others are upset about how long the process takes. Purchases made through the links below may earn us and our publishing partners a commission. On average, it takes 4 to 6 weeks to receive your rebate once you have sent in all of the proper documentation. The heaters have a miswiring due to a manufacturing error which can cause the tower heater to overheat, posing a fire hazard. Voluntary Recall of Certain Top-Load Washers. The rebate amount is determined by the model and date of manufacture of the recalled washer. If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed. and it has the recall standard satisfied. Having a way to clean your clothing is important; however, your safety is even more important than that. I got my exploding washer off the street! But now the lid is broken right at the left hinge. My Information. Gain access to exclusive offers and perks, apps and services, world-class customer support and more. Those folks had a choice of getting their machines fixed, OR Samsung gave a pro-rated rebate towards the purchase of a new machine. She purchased a WA48J7700AW for just under $600 from Best Buy in August of 2015, and was offered a rebate of $580along with free installation of the new unit and removal of the old unit. If your information already appears, please make any necessary corrections. Learn more Request repair service Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. $ 382* Exchange rebate with purchase of Samsung washer $ 272 * Exchange rebate with purchase of Non-Samsung washer. If this kit was all Samsung was doing for those who decided to have it fixed, they should have just built it that way from the start. Looking for a replacement part? Kelly tell Consumerist that shes tried to get Samsung to provide answers for the excessively wet clothing since December. Weve been getting a lot of questions from readers after Samsung announced a recall on 2.8 million washing machines due to a risk of explosion during a cycle. Visit the Samsung Contact page Tap on Contact in the bottom-right corner Click on Message Us Select Help Me With My Product or Repair Request Choose Washers and Dryers Click on Start My Own Repair Request Follow the link the chatbot sends you Tap on Start Repair Service Fill in the form and follow the prompts However, a rep did note that the company has not received many reports about the issue. These specific models were assembled and sold in the U.S. between June 2021 and December 2022. Heather is a passionate writer who loves anything DIY. Samsung toll-free at 866-264-5636 Monday through Friday from 9 a.m. to 6 p.m. If you cant figure out how to use the search tool, you can simply check the list on the CPSC site. https://www.samsung.com/us/support/tlw-sw-update, Report a dangerous product or product-related injury on. Make a photocopy of the receipt from your new washer and page one of the rebate form for your records. However, our average repair time is 7 business days. All for the less than $15 cost of this kit! . 3. Consumers should check with Samsung to see if their washer is recalled. Report a dangerous product or product-related injury on. Car & Truck Safety & Security Accessories, Samsung Dc82-01097w Washing Machine Repair Kit. Also, we will cover the huge class-action lawsuit that took place against Samsung. BISSELL Expands Recall of Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard, Burnham Commercial Recalls Natural Gas Boilers Due to Burn Hazard (Recall Alert), Vornado Air Recalls Portable SRTH Small Room Tower Heaters Due to Fire Hazard, More than 1.2 Million Mainstays Three-Wick Candles Recalled by Star Soap Star Candle Prayer Candle Due to Fire and Laceration Hazards; Sold Exclusively at Walmart, Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert), Colgate-Palmolive Recalls Fabuloso Multi-Purpose Cleaners Due to Risk of Exposure to Bacteria, Samsung Recalls Top-Load Washing Machines Due to Fire Hazard; Software Repair Available, http://www.samsung.com/us/support/tlw-sw-update. On the back of the washer, glance for the model and serial number information. Trending price is based on prices over last 90 days. Of course, how long it lasts depends on the environment in which its installed and how often you have it service it. Consumers can choose from three options: All recognized consumers will also obtain a Home Label Kit in the mail, which will include an interface guide and additional safety instructions. If you have any questions regarding this recall, you can contact us at 1-866-264-5636 and we can help you. Lower spin speeds in delicate or waterproof cycles reduce the possibility of the washer top suddenly disconnecting from the washing machine frame. 2023 Reviewed, a division of Gannett Satellite Information Network LLC. Visit our partner site, Samsung Parts, and find what you need. If you elect to receive a free in-home repair, an authorized technician will install structural reinforcements to the washer and apply the Home Label Kit if you have not already done so. Our easy-to-navigate pictures and diagrams . Delayed ignition and/or flame rollout can occur with the boilers, posing a burn hazard. Note: Individual Commissioners may have statements related to this topic. $24.99. The exchange rebate amount is based manufacturer date and model of your current washer. Copyright B) 1995-2016 SAMSUNG All Rights reserved. The heaters have a miswiring due to a manufacturing error which can cause the tower heater to overheat, posing a fire hazard. I purchased an extended warranty on my current washer, will I be able to transfer or get a refund from where I purchased the washer? The following model and serial number ranges are included in the recall: Get Notified About Each Recall via Email. Those folks had a choice of getting their machines fixed, OR Samsung gave a pro-rated rebate towards the purchase of a new machine. The kit will include a new control panel guide, two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. We bought these machines based on their ability to do large and heavy duty loads, and if we are not able to do that as advertised they should give us all 100% refunds so we can buy new machines from someone more reputable than Samsung., I cant spend all day just waiting for the sheets to dry. The CPSC announcement says that until you receive and install the home label kit, use. Samsung has promised a free in-home repair for all recalled machines, plus a one-year warranty extension on the entire washer. Our records indicate that there is an invalid serial number registered. The washing machines have mid-controls or rear-controls. Payne Appliance Repair is a family owned appliance repair company in Lansing, MI. Free standard shipping, exclusive offers and financing options. And @StevenLoi said he was offered just a $36 rebate on his washerand only an additional $100 loyalty bonus if he stuck with Samsung. I now have a Samsung washing machine that someone gave me(free!) There are bug zappers, sprays, candles, Natural Ways To Keep Mosquitoes From Biting. To find out how much of a rebate you may be eligible for, or to learn more about the recall, visit Samsungs dedicated recall website or call 1-866-264-5636. Credit: Consumers whose washing machines do not have Wi-Fi capability should immediately stop using the washer and contact Samsung directly for a free dongle to plug in, download, and install the software repair. When she's not writing, she's usually hiking or searching for her next DIY project. Genuine OEM Part # WPW10545278 | RC Item # 3527803. Manufacturer's Website. The washing machines have controls in the middle or at the back. People with healthy immune systems are usually not affected by the bacteria. Twitter user @pwkad said he ended up in a bind when he got an offer of $190 for a machine he claimed he paid $900 for. This recall affects 34 different models of Samsung top-load washing machines. Our priority is to reduce any safety risks in the home. This, Samsung says, will ensure that users select a reduced-speed spin cycle for certain settings, such as bedding, bulky, or water resistant items. Register your product and find out whats covered. Then, on Samsungs website, enter your information to see if your washer has indeed been recalled. Fast, easy checkout with Shop Samsung App. However, after some searching, I found a good video by Samsung. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer. Once again, electronics giant Samsung faces a consumer recall. Growing up, she learned everything from home repairs to design, and wants to share her tips with you. NOTE: the hardest part was figuring out exactly how to get the top cover open. We appreciate your cooperation. Samsung has promised a free in-home repair for all recalled machines, plus a one-year warranty extension on the entire washer. Still can't find the answer you're looking for? Free repair advice! All rights reserved. Click next to e-mail us. Depending on the serial number, the following model digits are included in the recall. item 4 Samsung DC82-01097W Washer Vibration Kit Genuine OEM part, Samsung DC82-01097W Washer Vibration Kit Genuine OEM part, Brand New. These specific models were assembled and sold in the U.S. between June 2021 and December 2022. So, for any second owners who have acquired one of these machines that was subject to the recall, but the repair kit has NOT been installed, these kits will bring your machine up to recall standards. Another recall for Samsungthis time, exploding washers. Samsung Washing Machine Identification Label, BISSELL Expands Recall of Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard, Burnham Commercial Recalls Natural Gas Boilers Due to Burn Hazard (Recall Alert), Vornado Air Recalls Portable SRTH Small Room Tower Heaters Due to Fire Hazard, More than 1.2 Million Mainstays Three-Wick Candles Recalled by Star Soap Star Candle Prayer Candle Due to Fire and Laceration Hazards; Sold Exclusively at Walmart, Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert), Colgate-Palmolive Recalls Fabuloso Multi-Purpose Cleaners Due to Risk of Exposure to Bacteria, Samsung Recalls Top-Load Washing Machines Due to Risk of Impact Injuries. All of our technicians who are supporting this recall have been trained to perform the repair. CPSC.gov is an official website of the United States government. EASY! ET or go to Samsung's website for information. The recall, announced Thursday, involves 14 models of the . Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? item 1 NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! Does Citronella Actually Help Keep Bugs Away? Our care team is standing by to assist you with any questions, at 1-866-264-5636. Copyright 1995-2016 SAMSUNG All Rights reserved. This is so unacceptable. Model numbers and serial information can be found on two labels affixed to the back of the machine. Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis. Wi-Fi equipped machines should remain plugged in to their power source. Click UPDATE MY INFORMATION to change or correct your information. Easy sign-in, Samsung Pay, notifications, and more! NEW Samsung Washer Repair Kit DC82-01097W $15.00 Free shipping NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! Contact us online through chat and get support from an expert on your computer, mobile device or tablet. En espaol. Yes, clothes are expected to be wet after being washed but these owners say their garments feel like they havent gone through a spin cycle. Its very easy to do with a youtube video as a guide. Goes from the drain hose loop to the house drain. 1. 4330 East-West Highway Bethesda, MD 20814, Contact Us: 800-638-2772 (TTY 800-638-8270) NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! Consumers should contact Samsung immediately to receive one of the following remedy options. ut could use some instructions (or link) on how to install the kit. Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. Condition: NEW. Visit our partner site, Samsung Parts, and find what you need.

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